---
description: Learn more about Bonder. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Bonder Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Bonder](/software/2070766/bonder)

# Bonder

Canonical: https://www.getapp.com.au/software/2070766/bonder

> Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Bonder

\- High-quality customer service and partner support at the product
- Simple, fast service and still reducing the workload
- Knowledge about customers, products and their use
- Sell more with e-commerce features for spare parts, consumables und services
- Effective workflows including tickets and checklists
- Assisted by Artificial Intelligence

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Vertical Codes
- **Founded**: 2018

## Commercial Context

- **Starting Price**: EUR 5,900.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Contact us for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Account Management
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Barcoding/RFID
- Billing & Invoicing
- CRM
- Calibration Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Contract/License Management

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software)
- [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
4. [TeamSupport](https://www.getapp.com.au/software/8670/teamsupport) — 4.5/5 (848 reviews)
5. [Vivantio](https://www.getapp.com.au/software/91516/vivantio) — 4.3/5 (178 reviews)

## Reviews

### "Selfservice Tool das viele Zeit im Support" — 5.0/5

> **Peter** | *31 October 2023* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10
> 
> **Pros**: Die Möglichkeit dass sich User selbst Informationen zu den Produkten einfach holen können.
> 
> **Cons**: Nein, mir gefällt Bonder mit den Funktionen die enthalten sind.
> 
> Gut, durchdachte intuitive Software - welche einen Nische im Softwarebereich abdeckt.

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### "Digitale Maschinenverwaltung erleichtert die Arbeit im Büro und im Feld." — 5.0/5

> **Florian** | *19 February 2024* | Renewables & Environment | Recommendation rating: 10.0/10
> 
> **Pros**: Am besten gefällt mir, dass man den gesamten Lebenszyklus einer Maschine sehen kann. Von Wartungen, über Supportfällen bis hin zu Selbsthilfen der Endkunden. Ebenfalls erleichtert es die Arbeit im Service erheblich, wenn die Kunden Ihre Störungen mit Checklisten alleine beheben können.
> 
> **Cons**: Die Benutzerverwaltung ist noch schwierig im Feld zu handhaben.

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### "Bonder ServicePlatform" — 5.0/5

> **Peter** | *31 January 2024* | Renewables & Environment | Recommendation rating: 10.0/10
> 
> **Pros**: Integration in unseren Workflow. Anbindung an unsere Datenbank. Interaktion mit den Kunden.
> 
> **Cons**: Flexibilität der Listviews. Je nach Nutzer wäre es oft hilfreich wenn Listviews dynamisch wären, sprich das man die Spalten und Filter selber bestimmen kann.
> 
> Eine tolle Plattform die sich sehr schnell weiterentwickelt. Ein Team das neue Anforderungen rasch und professionell implementiert.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2070766/bonder)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2070766/bonder> |
| de-AT | <https://www.getapp.at/software/2070766/bonder> |
| en | <https://www.getapp.com/customer-service-support-software/a/bonder/> |
| en-AE | <https://www.getapp.ae/software/2070766/bonder> |
| en-AU | <https://www.getapp.com.au/software/2070766/bonder> |
| en-CA | <https://www.getapp.ca/software/2070766/bonder> |
| en-GB | <https://www.getapp.co.uk/software/2070766/bonder> |
| en-IE | <https://www.getapp.ie/software/2070766/bonder> |
| en-NZ | <https://www.getapp.co.nz/software/2070766/bonder> |
| en-SG | <https://www.getapp.sg/software/2070766/bonder> |
| en-ZA | <https://www.getapp.za.com/software/2070766/bonder> |

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