--- description: Learn more about PBS Systems. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: PBS Systems Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [PBS Systems](/software/2069897/pbs-systems) # PBS Systems Canonical: https://www.getapp.com.au/software/2069897/pbs-systems Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2069897/pbs-systems?page=2) > Our DMS tools empower auto dealers to build lasting customer relationships, increase vehicle turnover, and achieve long-term sustainability > > Verdict: Rated **3.9/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of PBS Systems Digital retailing, watchlists, parts inventory management, extensive accounting software, fully automated CRM capabilities, intuitive service department workflows, appointment management, intelligent reporting, real-time analytics, and more – all enhanced by a comprehensive mobile app suite within a single, flexible system. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 11 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: PBS Systems - **Founded**: 1988 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact PBS Systems for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Bahamas, Barbados, Bermuda, Canada, Jamaica, St Lucia, St Martin, Trinidad and Tobago, United States ## Features - API - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Add & Edit Photos - Alerts/Notifications - Appointment Management - Automated Scheduling - Bank Reconciliation - Barcode/Ticket Scanning - Buy Here, Pay Here - Calendar Management - Campaign Management - Cash Flow Management - Collaboration Tools - Communication Management - Contact Database - Contact Management - Customer Database ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) ## Related Categories - [CRM Software](https://www.getapp.com.au/directory/230/crm/software) - [Car Dealer Software](https://www.getapp.com.au/directory/201/auto-dealers/software) - [Car Dealer Accounting Software](https://www.getapp.com.au/directory/1361/auto-dealer-accounting/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.com.au/software/102533/hubspot-crm) — 4.5/5 (4457 reviews) 2. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6971 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.au/software/142099/bigin-by-zoho-crm) — 4.7/5 (729 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18774 reviews) 5. [Kylas Sales CRM](https://www.getapp.com.au/software/2052749/kylas) — 4.8/5 (573 reviews) ## Reviews ### "pbs" — 5.0/5 > **Verified Reviewer** | *21 August 2018* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: very easy to use. switched over from cdk and this is very user friendly > > **Cons**: some of the search functions I do not like a whole lot ----- ### "PBS allows us to calculate vehicle payments, and incorporate service and parts with accounting" — 5.0/5 > **Barrie** | *20 January 2022* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: PBS allows us to calculate new or used vehicle payments in the sales department. We can easily locate a customer record or find information on a vehicle using the stock number or last 6 of the VIN number. We can also submit credit applications through the built-in RouteOne link with relative ease. > > **Cons**: With our DMS in the past, we had shortcuts to generate work orders or add regularly used service jobs or labour lines. PBS does not have any shortcuts so the work order write up process takes longer than expected. ----- ### "Reliable and User-Friendly System with Room to Modernize" — 4.0/5 > **Christine** | *27 April 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: What I liked most about PBS Systems is how reliable and user-friendly it is, especially given how long we’ve been using it. It’s a system that feels familiar and easy to navigate, which makes day-to-day operations smooth and efficient. Over time, it has continued to improve—particularly with integrations into other software we use, which has made workflows more connected and streamlined. I also really appreciate the customer service; the support team is responsive, knowledgeable, and genuinely helpful when issues come up. > > **Cons**: What I liked least about PBS Systems is that it feels a bit behind compared to more modern CRM platforms, especially in terms of technology and overall innovation. While it’s very functional, some features and the interface don’t feel as up-to-date or as flexible as newer systems on the market. This can make certain processes less efficient than they could be with more advanced tools. > > Overall, my experience with PBS Systems has been very positive. It’s a reliable and user-friendly platform that has supported our operations for many years. The familiarity of the system makes it easy for our team to use efficiently, and ongoing improvements—especially with integrations into other software—have made it even more valuable over time. While it may lag slightly behind newer CRM systems in terms of technology and innovation, it still performs well for our needs. Combined with excellent customer service, PBS Systems continues to be a dependable and effective solution for our business. ----- ### "PBS kills efficiency in the Fixed-OPS dept at point of sale" — 3.0/5 > **rob** | *24 December 2021* | Automotive | Recommendation rating: 1.0/10 > > **Pros**: Customer service, they always pick up the phone. They're not always helpful but they always pick up the phone. PBS seems to work well for the Sales Dept. Management functions and reporting are at your finger tips, easy to find and easy to use, we used ADP/CDK in the past and the PBS Management functions are much easier to use. > > **Cons**: Very time consuming at point of sale in Fixed-Ops. It is like working with one arm tied behind your back, way too much mouse moving and clicking vs key board commands. When we first started using PBS, I remember feeling like we were 1 person short and I still feel like that today, 4.5 years later. If Parts and Service advisor efficiency was tracked the same way that our Service Tech efficiency is tracked and Dealer Principals/Managers could see what the lack of efficiency was costing, I don't think PBS would be in as many dealers. We used ADP/CDK before and we had complaints about that program as well but ADP/CDK is hands down faster and more efficient than PBS at the Service/Parts counters. PBS is much easier to use behind the scenes when it comes to reporting or Management functions but as a Parts Manager, I would choose a higher efficiency at my parts/service advisors desks 10 out of 10 times. PBS also kills efficiency in Shipping/receiving. It takes 3-4 times as long for my Shipper/receiver to receive freight with PBS than with ADP/CDK and as a result we find ourselves constantly behind with returns and other functions in our Shipping/Receiving Dept. > > Overall experience has been a good one but there are some glaring deficiencies that make this DMS the wrong one for me. If you have a large fixed-Ops Dept, I would advise contacting Dealers that are on PBS directly and getting their take on it before signing a contract. I know PBS was less expensive than ADP/CDK when we signed on but I'm not convinced the trade-off was worth it. ----- ### "PBS is a very effective DMS System for Us" — 5.0/5 > **Bill** | *21 October 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: You don't really need any or many other 'bolt-on' systems to manage your dealership effectively. One stop shop for all their modules\! Vehicle Deal Mgmt, Dispatch, Vehicle Inspection Mgmt, Service Quotes(incl. parts avail. and pricing.) Tire Storage etc. I user can help influence the software enhancements....and see them implemented in a timely manner. > > **Cons**: They haven't included Technician service pictures/video portal for customer/service advisors yet ...but I hear it is coming soon \! > > Very effective, easy to teach and use. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2069897/pbs-systems?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2069897/pbs-systems) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data