--- description: Learn more about HelpHero. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpHero Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [HelpHero](/software/2069322/helphero) # HelpHero Canonical: https://www.getapp.com.au/software/2069322/helphero Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2069322/helphero?page=2) > HelpHero enables web-based apps to build better onboarding and product experiences for their users in minutes, with no coding, design experience or big budgets required. Create better experiences for onboarding and engaging users, to improve user adoption, conversion and retention. > > Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpHero EASY EDITING \& CUSTOMIZATION HelpHero enables you to create the best possible help experience for users with as much custom control over the experience as you need. Easily create, preview and edit product tours without any coding or design experience required. Embed videos, images and surveys to engage users. Instantly customize every aspect of your tours with complete freedom to change the text, colors and layout to suit your app. USER ONBOARDING CHECKLISTS HelpHero’s checklists lets you display a list of tasks for users to accomplish, making it even easier and quicker to onboard and engage new users to your app. Effortlessly guide users through the onboarding process with checklists that let them check progress while ensuring each critical step is completed. Tailor every aspect of your checklists, such as requiring tasks to be completed in order, setting completion conditions and more. HOTSPOTS HelpHero’s hotspots are a great way to add on-demand contextual hints such as tooltips, feature announcements or prompts. Provide help for your app, nudge users to perform certain actions, or subtly draw attention to new features. MEASURE \& OPTIMIZE PERFORMANCE HelpHero’s analytics helps you understand how viewers are interacting with your tours. Get the best possible tour success rate by tweaking your tours and measuring the results in real-time. Track completion rates for every step of your tours so you can pinpoint exactly where users are dropping off, and identify opportunities for improving user experience. ADVANCED PERSONALIZATION \& TARGETING HelpHero funnels let you setup specific criteria based on your unique requirements or user data to segment and create personalized help experience for users. This ensures users are shown the most relevant tours and content based on their language, device, browser and even custom user properties. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 7 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpHero ## Commercial Context - **Starting Price**: USD 55.00 - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: HelpHero's pricing plans are based on user volume and start from as low as US$55 per month for up to 1,000 MAU. All plans come with unlimited product tours, hotspots, checklists and team members, and include access to all standard and advanced features, analytics and integrations. Free 14-day trial available. No credit card required. Fast \& easy set up. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Activity Tracking - Audience Targeting - Checklists - Content Creation - Contextual Guidance - Customer Engagement - Customer Segmentation - Customisable Branding - Customizable Fields - Customizable Templates - Data Security - Drag & Drop - In-App Training - Interactive Content - Multi-Language - Onboarding - Real-Time Analytics - Reporting & Statistics ## Integrations (1 total) - Intercom ## Support Options - Email/Help Desk - Chat ## Category - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) ## Related Categories - [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software) - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software) - [Client Onboarding Software](https://www.getapp.com.au/directory/3839/client-onboarding/software) - [Digital Adoption Platforms](https://www.getapp.com.au/directory/1627/digital-adoption-platform/software) ## Alternatives 1. [Rocketlane](https://www.getapp.com.au/software/2049399/rocketlane) — 4.7/5 (127 reviews) 2. [OnRamp](https://www.getapp.com.au/software/2064340/onramp) — 5.0/5 (1 reviews) 3. [Product Fruits](https://www.getapp.com.au/software/2048058/product-fruits) — 4.7/5 (89 reviews) 4. [BrainStorm](https://www.getapp.com.au/software/2031523/brainstorm-quickhelp) — 4.5/5 (17 reviews) 5. [GUIDEcx](https://www.getapp.com.au/software/2050630/guidecx) — 4.7/5 (64 reviews) ## Reviews ### "Great price, great service" — 5.0/5 > **Verified Reviewer** | *3 October 2023* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides. > > **Cons**: The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing. > > The overall experience has been great. Anytime I needed help, they were quick to respond. ----- ### "Excellent onboarding product - we use it in two apps" — 5.0/5 > **Pablo** | *20 October 2023* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Simplicity, the fact that is "just works", scalable, excellent customer service, price > > **Cons**: Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding. > > HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks. ----- ### "Good for starting cheap, but it lacks in the details" — 4.0/5 > **Oliver** | *17 November 2023* | Consumer Services | Recommendation rating: 3.0/10 > > **Pros**: It's inexpensive and easy to set up. The basic functionality is in place and works as intended. > > **Cons**: The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure. > > Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do. ----- ### "\[sensitive content hidden\] is fantastic" — 5.0/5 > **James** | *23 November 2023* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Customer support from \[sensitive content hidden\] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding. > > **Cons**: I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement. > > HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements \& alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup. ----- ### "New Innovations HelpHero Review" — 5.0/5 > **Marton** | *3 November 2023* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users. > > **Cons**: I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off. > > Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job\! ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2069322/helphero?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2069322/helphero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data