---
description: Learn more about Helix. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
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title: Helix Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Inventory Control Software](/directory/773/inventory-control/software) > [Helix](/software/2069313/helix)

# Helix

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> Windows and web-based retail management and enterprise resource planning (ERP) platform for flooring, appliances, furniture, specialist multi-branch, and franchised retailers.
> 
> Verdict: Rated **4.7/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Helix

Comprehensive Retail Management ERP system that helps businesses optimize professional sales cycle, quoting, acceptance, ordering, installations, invoicing, budgets, reporting, purchasing, servicing, centralized buying, replenishment, delivery management, single customer, and multi-branch debtors.

Minimum 20 terminal system US $ 756 per month (Equivalent to $ 46  terminal)

Product management includes live website integration, promotional management, promotional ticket printing, future price changes, scanned stocktakes, scanning sold stock, category management, staff incentives, alternative supplier pricing, special pricing, customer pricing, product images and supplier website links, boxed and un-boxed weight, dimensions and cubic capacity. 

Sophisticated security systems enable users to set, view, edit, and delete levels for each view. Views and reports suppress cost pricing or allow actual or 'floor cost' views.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 7 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Helix

## Commercial Context

- **Starting Price**: USD 39.00
- **Pricing model**: Per User
- **Pricing Details**: User Pricing is based on the number of terminals with access to the system allowing staff to share terminals.   Location pricing is based on the number of physical sales and warehouse locations.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands and 115 more

## Features

- API
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Barcode Recognition
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billing & Invoicing
- CRM
- Cash Management
- Commission Management
- Cost Tracking
- Credit Card Processing
- Customer Database
- Customer History
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Data Synchronization
- Discount Management

## Integrations (1 total)

- Xero

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Inventory Control Software](https://www.getapp.com.au/directory/773/inventory-control/software)

## Related Categories

- [Inventory Control Software](https://www.getapp.com.au/directory/773/inventory-control/software)
- [Retail Management Software](https://www.getapp.com.au/directory/198/retail-management/software)
- [Retail POS Systems](https://www.getapp.com.au/directory/1603/retail-pos-system/software)

## Alternatives

1. [Epos Now](https://www.getapp.com.au/software/106871/epos-now) — 3.8/5 (713 reviews)
2. [Lightspeed Retail](https://www.getapp.com.au/software/91305/lightspeed-retail) — 4.0/5 (975 reviews)
3. [Shopify](https://www.getapp.com.au/software/8275/shopify) — 4.5/5 (6667 reviews)
4. [RetailEdge](https://www.getapp.com.au/software/128123/retailedge) — 4.8/5 (186 reviews)
5. [PayPal](https://www.getapp.com.au/software/91263/paypal) — 4.6/5 (26301 reviews)

## Reviews

### "Highly recommend Helix" — 4.0/5

> **Bevan** | *12 May 2025* | Construction | Recommendation rating: 8.0/10
> 
> **Pros**: The customer support offered by the Helix team is a highlight, and they don't rest on their laurels - they are open to suggestions and improvements and are always working to improve the system.
The inventory system has saved us time and money and given us much more transparency on stock and products going in and out of our warehouse, and the point of sale payment integration is already saving us time.
The Helix team also has training videos and a searchable process doc that aids in the training process, which was incredibly helpful to us in the first few months, and if all else fails, they are more than happy to help remotely and over the phone.
> 
> **Cons**: The quotation setup is a little clunky and is missing some features offered by competitors. I have suggested some improvements to this, some of which have already been implemented.
> 
> My overall experience with Helix has been a very positive one. Moving to or adopting new software is always hard, and they offer a lot of support to get their customers up and running.

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### "Helix POS System" — 5.0/5

> **Grant** | *5 June 2024* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: I really like how we now have everything in one place, sampling, quotes, installation diary to invoicing. It is very user friendly, has great reporting in place. There are continuous upgrades being done and the guys do listen to upgrade requests.
> 
> **Cons**: The names of some items are not practical but you soon learn them so not a major issue.
> 
> Excellent overall experience. Quite a bit to set up but we received heaps of support and has reduced our need for extra staffing. Superb all round product with great reporting for both staff and admin.

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### "Best POS system I have used." — 5.0/5

> **jamie** | *13 May 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to learn all of the basics but has lots of depth when you need it.
> 
> **Cons**: We run remote server currently so sometimes it can be a bit slow on our end, but only because we don't have a dedicated server.
> 
> Over all it has been a great experience to find a POS system that is easy for staff to use, yet gives admins and reporters the depth you need to make a detailed analysis on the business.

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### "Helix POS System" — 5.0/5

> **Daniel** | *13 June 2024* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: The ability to directly speak with the team that created Helix, and be able to make custom changes for our business. Also, the ability to recommend improvements to the system and the continued improvements they are always doing.
> 
> **Cons**: Sometimes the delay's in development can be frustrating.
> 
> Overall we have had a great working relationship over many decades. They are always interested in whats best for our business and we can always rely on the integrity and reliability of our POS system.

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### "Helix Review" — 5.0/5

> **Simone** | *17 June 2024* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: Easy program to navigate very versatile. Can do everything from a POS to stock control, invoicing etc..
> 
> **Cons**: Freezing at times but not a major as the support team is very quick to fix if it happens
> 
> Very good, love the system to be honest

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2069313/helix)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/retail-consumer-services-software/a/helix/> |
| en-AE | <https://www.getapp.ae/software/2069313/helix> |
| en-AU | <https://www.getapp.com.au/software/2069313/helix> |
| en-CA | <https://www.getapp.ca/software/2069313/helix> |
| en-GB | <https://www.getapp.co.uk/software/2069313/helix> |
| en-IE | <https://www.getapp.ie/software/2069313/helix> |
| en-NZ | <https://www.getapp.co.nz/software/2069313/helix> |
| en-SG | <https://www.getapp.sg/software/2069313/helix> |
| en-ZA | <https://www.getapp.za.com/software/2069313/helix> |

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