Freshworks Customer Service Suite
About Freshworks Customer Service Suite
Freshworks Customer Service Suite fosters powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving. Agents can effectively manage internal tasks and conversations with private threads and integrations with popular collaboration tools like Slack and Teams. This promotes efficient problem-solving.
The Suite offers unified data management and reporting capabilities, allowing leaders to access comprehensive and centralized data effortlessly. With the assistance of AI, leaders can efficiently create and navigate complex reports, identify areas for improvement, gain key insights, and enhance operational efficiency via optimization recommendations that automatically surface within your personalized homepage.
Pricing starting from:
USD 29.00/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premises
Supported Languages
English
Pricing starting from:
USD 29.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Freshworks Customer Service Suite: 79
Alternatives
Freshdesk
Zoho Desk
LiveAgent
Zendesk Suite
Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent customer service software that has a free plan!
Reviewed on 07/01/2024
Pros
It is packed full of features and it has a free plan that is sufficient for many users. It does knowledge base, tickets, chat, and AI bots very well. Documentation and configuration are excellent.
Cons
As with many companies, you are forced to upgrade to the next plan to unlock additional features beyond the basics.
Also had to use a workaround to get Google Single Sign on to work. 3 of their support staff couldn't resolve the issue.
Freshworks Customer Service Suite FAQs
Below are some frequently asked questions for Freshworks Customer Service Suite.Q. What type of pricing plans does Freshworks Customer Service Suite offer?
Freshworks Customer Service Suite offers the following pricing plans:
- Starting from: USD 29.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Freshworks Customer Service Suite?
Freshworks Customer Service Suite has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Freshworks Customer Service Suite support?
Freshworks Customer Service Suite supports the following languages:
English
Q. Does Freshworks Customer Service Suite support mobile devices?
Freshworks Customer Service Suite supports the following devices:
Q. What other apps does Freshworks Customer Service Suite integrate with?
Freshworks Customer Service Suite integrates with the following applications:
Adobe Commerce, Aircall, Ameyo, BILLIVING, Batchbook, BigCommerce, CS-Cart Store Builder, Campaign Monitor by Marigold, Capsule, ChargeDesk, CollabSpot, Constant Contact, CustomerGauge, Dropbox Business, Easy Insight, Five9, FluentStream, FreshBooks, Freshsales, FullContact, GitHub, Gmail, Google Analytics 360, Google Calendar, Google Drive, Google Hangouts, Google Workspace, Harvest, HelpOnClick Help Desk Software, Highrise, HipChat, Hootsuite, HubSpot Marketing Hub, Hubstaff, Insightly, Jira, Keap, Klipfolio, Localize, Mailchimp, Meta for Business, Microsoft Teams, Nimble, Olark, OneDrive, OneLogin, OneSky, Pipedrive, Pipeline CRM, Pivotal Tracker, ProProfs Knowledge Base, QuickBooks, QuickBooks Online Advanced, RingCentral Contact Center, SEOshop eCommerce, Salesforce Sales Cloud, Segment, Shopify, Slack, SnapEngage, Solve CRM, SugarCRM, SurveyMonkey, Talkdesk, Time Doctor, Transifex, Twitter/X, Userlike, WooCommerce, Woopra, WordPress, WorkflowMax, Xero, Zapier, Zoho CRM, Zoom Workplace, elevio, iContact, ilos, iorad
Q. What level of support does Freshworks Customer Service Suite offer?
Freshworks Customer Service Suite offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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