---
description: Learn more about Remote eye. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Remote eye Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Remote eye](/software/2068890/remote-eye)

# Remote eye

Canonical: https://www.getapp.com.au/software/2068890/remote-eye

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> Remote eye is an on-premise and cloud-based customer support software that helps businesses facilitate internal collaboration, monitor downtime due to failure, and more on a unified platform
> 
> Verdict: Rated **4.6/5** by 14 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 14 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wideum

## Commercial Context

- **Starting Price**: EUR 50.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Wideum offers a wide range of alternatives for small, medium and large customers, from 1 user to up to 100.
Our software can be used with smartphones, smart glasses or tablets. Pricing depends on the technology and the number of users/experts.
 
Contact Wideum to find out the best pricing plan that suits your needs.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Spanish
- **Available Countries**: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia and 160 more

## Features

- API
- Activity Dashboard
- CRM
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customizable Reports
- Diagnostic Tools
- File Sharing
- Image Capture
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multiple User Accounts
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)
- [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software)
- [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software)
- [Remote Support Software](https://www.getapp.com.au/directory/563/remote-support/software)
- [Inspection Software](https://www.getapp.com.au/directory/933/inspection/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
4. [Zoho Assist](https://www.getapp.com.au/software/9913/zoho-assist) — 4.7/5 (1374 reviews)
5. [Salesforce Sales Cloud](https://www.getapp.com.au/software/90378/salesforce) — 4.4/5 (18768 reviews)

## Reviews

### "Easy to setup, easy to deploy and easy to use." — 5.0/5

> **Koen** | *5 December 2022* | Computer Hardware | Recommendation rating: 9.0/10
> 
> **Pros**: The software is easy to setup, deploy and use, which helps for a wide adoption. The UI is straightforward.
> 
> **Cons**: There is always the need for both an expert and user account.

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### "Remote eye" — 5.0/5

> **Brian** | *11 November 2024* | Accounting | Recommendation rating: 9.0/10
> 
> **Pros**: Effective guidance through videos.
Reduces cost by enabling remote support.
> 
> **Cons**: It more likely best to the users thus no negative issues.
> 
> Remote eye is powerful assistance tool that level live videos and setups.

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### "Industrial Software Solutions" — 4.0/5

> **Kailash** | *5 December 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Ability to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful. Being able to invite guest by sharing a url link is also very good feature.
> 
> **Cons**: It will help if the app provides deeper zoom in.
> 
> Our clients use Remote Eye to enable collaboration between site engineers and remote experts.

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### "Augmented Reality in ACTION" — 5.0/5

> **Michael** | *8 December 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Integration is not yet easy. Users themselves have to accept the desire to share their work time with another person, which is a new habit for many of them. Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves.
> 
> **Cons**: Low awareness of the possibility of use. Interest is certainly not automatic, active acquisition is required and this costs a significant financial investment.
> 
> Compared to the market competition, clearly the most user-friendly environment and quality of connection. Work needs to be done on working with data and its subsequent sorting and use for company management.

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### "An African view of Remote Eye" — 5.0/5

> **Steven** | *5 December 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: A key stand out points of this software is the ease of use and the point that it just works\!
> 
> **Cons**: No point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example.
> 
> Simple to use, easy to get going and learn and great ability to work in low bandwidth environments. It simple works\!

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2068890/remote-eye)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/remote-eye/> |
| en-AE | <https://www.getapp.ae/software/2068890/remote-eye> |
| en-AU | <https://www.getapp.com.au/software/2068890/remote-eye> |
| en-CA | <https://www.getapp.ca/software/2068890/remote-eye> |
| en-GB | <https://www.getapp.co.uk/software/2068890/remote-eye> |
| en-IE | <https://www.getapp.ie/software/2068890/remote-eye> |
| en-NZ | <https://www.getapp.co.nz/software/2068890/remote-eye> |
| en-SG | <https://www.getapp.sg/software/2068890/remote-eye> |
| en-ZA | <https://www.getapp.za.com/software/2068890/remote-eye> |

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