---
description: Learn more about eRSP. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eRSP Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Assisted Living Software](/directory/891/assisted-living/software) > [eRSP](/software/2067747/ersp)

# eRSP

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> All-in-one home care software: scheduling, EVV, billing, payroll, and client/caregiver management on a secure cloud platform.
> 
> Verdict: Rated **4.2/5** by 99 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of eRSP

Why Agencies Choose eRSP

Build and adjust caregiver schedules in real time with eRSP's dynamic scheduling tools, automatically flagging conflicts, gaps, and overtime risks before they become costly problems.

Verify every visit accurately with built-in EVV, capturing check-in and check-out times, GPS location, and service details to keep your agency compliant with state and payer requirements—without extra manual entry.

Manage every client and caregiver profile in one place, with care plans, certifications, availability, and history all accessible from a single record instead of scattered across spreadsheets and paper files.

Turn verified visit data directly into accurate billing and payroll, eliminating the double entry and reconciliation errors that come from using separate systems for scheduling, timekeeping, and invoicing.

Track caregiver certifications and compliance deadlines automatically, so your office team gets alerted before licenses expire or requirements lapse—reducing risk and keeping your agency audit-ready.

Generate the reports agencies actually need—from billing summaries to caregiver utilization to compliance documentation—so owners and administrators can make informed decisions without building spreadsheets from scratch.

Access eRSP from anywhere, giving caregivers, office staff, and administrators the flexibility to manage schedules, log visits, and review information on the go, from any device with an internet connection.

Protect sensitive client and caregiver data with security measures built into every layer of the platform, so agencies can meet data privacy expectations without managing that infrastructure themselves.

Scale your operations without switching systems, whether you're managing one location or several—eRSP is built to support agencies as their caregiver count, client base, and service lines grow.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 99 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Kaleida Systems
- **Founded**: 1999

## Commercial Context

- **Starting Price**: USD 200.00
- **Pricing model**: Other
- **Pricing Details**: We will work with you to beat any price. Contact us today\!
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Calendar Sync
- Cancellation Tracking
- Care Plan Management
- Caregiver Management
- Charting
- Chat/Messaging
- Claims Management
- Client Management
- Client Portal

## Integrations (26 total)

- ADP GlobalView Payroll
- ADP Workforce Now
- Availity
- CareAR
- CareAcademy
- CyberPay
- DailyPay
- Dynamics 365
- Dynamics 365 Customer Insights
- Dynamics Billing
- HHAeXchange
- Kronoscope
- Netchex
- Netsmart Helper
- Paychex

... and 11 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Assisted Living Software](https://www.getapp.com.au/directory/891/assisted-living/software)

## Related Categories

- [Assisted Living Software](https://www.getapp.com.au/directory/891/assisted-living/software)
- [Home Health Care Software](https://www.getapp.com.au/directory/61/home-health-care/software)
- [Medical Booking Software](https://www.getapp.com.au/directory/68/medical-scheduling/software)
- [Home Care Software](https://www.getapp.com.au/directory/717/home-care/software)

## Alternatives

1. [GEOH](https://www.getapp.com.au/software/2080153/geoh) — 4.9/5 (169 reviews)
2. [AxisCare](https://www.getapp.com.au/software/104545/axiscare-software) — 4.6/5 (729 reviews)
3. [ShiftCare](https://www.getapp.com.au/software/2050072/shiftcare) — 4.6/5 (145 reviews)
4. [CareSmartz360](https://www.getapp.com.au/software/141759/caresmartz360) — 4.8/5 (191 reviews)
5. [InMyTeam](https://www.getapp.com.au/software/2064401/inmyteam) — 4.6/5 (93 reviews)

## Reviews

### "Good value" — 5.0/5

> **Lisa** | *23 April 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I appreciate the ease and timeliness of requests for support.  I also love the variety of useful reports available for uses outside of ERSP. I feel the cost is a good value.
> 
> **Cons**: The security breach was really painful...Glad it was resolved fairly quick and hope that never happens again. (Could always have been worse).
I also feel that occasionally I am given vague answers when inquiring about a problem with EVV.  I am trying to determine if it is an error on my end or a glitch in the system.  If they are not sure, would be good to tell me either way.
> 
> I have been working for Comfort Keepers for over 17 years and feel ERSP has kept up with the changing needs/requirements of our Franchise.  Ex: Medicaid module, EVV, family portal, Geolocation, etc.

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### "eRSP takes some of the stress out of scheduling" — 5.0/5

> **Crystal** | *25 March 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: The scheduling capability is like no other system I have seen. It allows for both micro and macro views of the schedule. I love that you can view individual staff schedules within the overall weekly client schedule.
> 
> **Cons**: Communication within the system. Communication from the admin perspective is great, but I wish the caregivers could communicate through the secure, HIPPA compliant system as well. This would allow them to pass on information regarding clients and get shift coverage. 
I would like for the admin to have access to these communications as well.
> 
> I find it to be a very intuitive system. I'm happy with my experience.

-----

### "eRSP Review" — 3.0/5

> **Yukie** | *31 March 2025* | Hospital & Health Care | Recommendation rating: 3.0/10
> 
> **Pros**: I can customize the setting with QBO.  Easy to bill VA.
> 
> **Cons**: Not great customer interface. Not intuitive to compete a task.
> 
> Initially- bad. The site was down for a month...

-----

### "eRSP is a well thought out program." — 5.0/5

> **Dana** | *25 March 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: That you can run a report if somebody calls out at the last minute and get someone else in the shift\!
> 
> **Cons**: That it crashed last year, and we had many questions to ask, but could not get anyone on the line\! We had to leave messages that were never returned.
> 
> eRSP is a respected program. It gives us all we need in a scheduling system. We can make changes in our regions to add caregivers at the drop of a hat. Make reports and other scheduling duties.

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### "We love eRSP" — 5.0/5

> **Patty** | *31 March 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: We like the scheduling aspect of eRSP. The platform itself is easy to use and it alerts us if we double book anywhere.
> 
> **Cons**: Sometimes when schedules are sent out to employee's or client's, they simply are received at all in spam or primary prompting the company to have to re-send them.
> 
> Overall, our experience has been great. eRSP has great customer service and is prompt with any questions we have.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2067747/ersp)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/healthcare-pharmaceuticals-software/a/ersp/> |
| en-AE | <https://www.getapp.ae/software/2067747/ersp> |
| en-AU | <https://www.getapp.com.au/software/2067747/ersp> |
| en-CA | <https://www.getapp.ca/software/2067747/ersp> |
| en-GB | <https://www.getapp.co.uk/software/2067747/ersp> |
| en-IE | <https://www.getapp.ie/software/2067747/ersp> |
| en-NZ | <https://www.getapp.co.nz/software/2067747/ersp> |
| en-SG | <https://www.getapp.sg/software/2067747/ersp> |
| en-ZA | <https://www.getapp.za.com/software/2067747/ersp> |

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