---
description: Learn more about OpenText Service Management. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OpenText Service Management Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [OpenText Service Management](/software/2067075/service-management-automation)

# OpenText Service Management

Canonical: https://www.getapp.com.au/software/2067075/service-management-automation

> Service Management Automation X (SMAX) is an IT Service Management (ITSM) software that provides an integrated, intelligent, and role-based service experience for employees. SMAX comes with advanced features such as AI and automation, codeless configuration, and a no-wait self-service portal that provides a consumer-like service experience.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: USD 79.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- API
- Analytics
- Automated Routing
- Change Management
- Customer Support
- Generative AI
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

## Integrations (9 total)

- GitHub
- Google Cloud
- JIRA Service Management
- Jenkins
- Microsoft Azure
- Microsoft Power Automate
- Microsoft Teams
- WhatsApp
- Workday HCM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)
- [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software)
- [IT Ticketing Systems Software](https://www.getapp.com.au/directory/3479/it-ticketing-systems/software)

## Alternatives

1. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [InvGate Service Management](https://www.getapp.com.au/software/101213/service-desk) — 4.6/5 (108 reviews)
4. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (511 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2067075/service-management-automation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/service-management-automation/> |
| en-AE | <https://www.getapp.ae/software/2067075/service-management-automation> |
| en-AU | <https://www.getapp.com.au/software/2067075/service-management-automation> |
| en-CA | <https://www.getapp.ca/software/2067075/service-management-automation> |
| en-GB | <https://www.getapp.co.uk/software/2067075/service-management-automation> |
| en-IE | <https://www.getapp.ie/software/2067075/service-management-automation> |
| en-NZ | <https://www.getapp.co.nz/software/2067075/service-management-automation> |
| en-SG | <https://www.getapp.sg/software/2067075/service-management-automation> |
| en-ZA | <https://www.getapp.za.com/software/2067075/service-management-automation> |

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