---
description: Learn more about PaceKB. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: PaceKB Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [PaceKB](/software/2067010/pacekb)

# PaceKB

Canonical: https://www.getapp.com.au/software/2067010/pacekb

> PaceKB is a knowledge base solution that offers enterprise level features for your business such as sub-user support with audit log tracking for those who want to collaborate with multiple users in their business.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of PaceKB

\* Collate all of your knowledge in a centralised platform so your customers can receive instant answers to your most asked questions. 

\* See real-time analytics on what's working and what's not so you can constantly improve on your content, and alter your Knowledge Base to be even more customised. You can even connect Google Analytics for even more advanced functionality

\* We release new versions every two weeks with tonnes of new features, so your Knowledge Base can become incrementally better in no time at all\!

\* Collaborate with other members of your business by using Sub-users. You can also monitor user activity using our Audit log page to ensure changes are made to your high standards

\* Install any of our integrations to add even more advanced functionality to your Knowledge Base. From collecting customer feedback to exporting articles in PDF format - anything is possible.

\* Complete customise your Knowledge Base in your own branding with access to change HTML/CSS/JS for our more advanced users.

\* Use both tags and categories as layers of categorisation to make your website as user friendly as possible

\* Advanced WYSIWYG editor for creating articles and using formatting such as images, code blocks and more to create the perfectly designed article

\* PaceKB Live Search for receiving instant feedback as your customers type in your search box

\* Have full control over how your results are ordered in PaceKB settings

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: PaceKB

## Commercial Context

- **Starting Price**: USD 7.50
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Alerts/Notifications
- Catalog Management
- Collaboration Tools
- Customisable Branding
- Customizable Templates
- Dashboard
- Document Storage
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- Full Text Search
- Knowledge Management
- Live Chat
- Mobile Interface
- Multi-Language
- Pre-built Templates
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)

## Alternatives

1. [Document360](https://www.getapp.com.au/software/120723/document360) — 4.7/5 (290 reviews)
2. [Guru](https://www.getapp.com.au/software/123167/guru) — 4.8/5 (639 reviews)
3. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5060 reviews)
4. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3663 reviews)
5. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)

## Reviews

### "Best for CRM use" — 5.0/5

> **Rudro** | *1 July 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: It offers API with additional customization according to customer demand. The dashboard is amazing. It contains all the features to tweak.
> 
> **Cons**: Drop and drag feature is slow. Live chat option should be more accessible.
> 
> For small size business it is a great software to start. The features are great to start with.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2067010/pacekb)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/pacekb/> |
| en-AE | <https://www.getapp.ae/software/2067010/pacekb> |
| en-AU | <https://www.getapp.com.au/software/2067010/pacekb> |
| en-CA | <https://www.getapp.ca/software/2067010/pacekb> |
| en-GB | <https://www.getapp.co.uk/software/2067010/pacekb> |
| en-IE | <https://www.getapp.ie/software/2067010/pacekb> |
| en-NZ | <https://www.getapp.co.nz/software/2067010/pacekb> |
| en-SG | <https://www.getapp.sg/software/2067010/pacekb> |
| en-ZA | <https://www.getapp.za.com/software/2067010/pacekb> |

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