---
description: Learn more about QuickMetrix. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: QuickMetrix Reviews, Cost & Features | GetApp Australia 2026
---

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# QuickMetrix

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> QuickMetrix is a new-generation digital customer engagement management platform for Social Listening, Online Reputation Management , Social CRM, Social Publishing, Surveys \& Crisis Management.

Get Insights on your brand and compare with competition
Build Executive Dashboards and Reports to share wi
> 
> Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of QuickMetrix

1\. Get all your brand mentions across social media in one inbox
2. Analyze customer grievance from multiple channels
3. Respond and Resolve the grievances
4. Track competition and report on share of voice, engagement metrics etc.
5. Influencer Management for tracking brand advocates and critics and measuring the impact on the brand.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 13 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Lighthouse Technologies

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: India

## Features

- Benchmarking
- Brand Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customizable Reports
- Dashboard
- Engagement Tracking
- Hashtag Tracking
- Keyword Tracking
- Media Monitoring
- Monitoring
- Post Scheduling
- Real-Time Monitoring
- Real-Time Notifications
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Social Media Marketing Tools](https://www.getapp.com.au/directory/104/social-media/software)

## Related Categories

- [Social Media Marketing Tools](https://www.getapp.com.au/directory/104/social-media/software)
- [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software)
- [Social Media Monitoring Software](https://www.getapp.com.au/directory/1091/social-media-monitoring/software)
- [Social Listening Tools](https://www.getapp.com.au/directory/3833/social-listening-tools/software)
- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)

## Alternatives

1. [Birdeye](https://www.getapp.com.au/software/112535/birdeye) — 4.7/5 (709 reviews)
2. [rater8](https://www.getapp.com.au/software/2057122/rater8) — 5.0/5 (184 reviews)
3. [Trustpilot](https://www.getapp.com.au/software/113149/trustpilot) — 4.5/5 (1207 reviews)
4. [Brand24](https://www.getapp.com.au/software/101485/brand24) — 4.7/5 (257 reviews)
5. [Experience.com](https://www.getapp.com.au/software/2070196/socialsurvey) — 4.7/5 (89 reviews)

## Reviews

### "QucikMetrix One Stop shop for all your ORM needs" — 4.0/5

> **Ashvin** | *22 September 2026* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Its a one stop shop for all your ORM needs. The ticketing and reports tool is really great. The help provided during any issue is quick.
> 
> **Cons**: Ticketing tool is awesome. Social listening becomes easy. Keeping a tab on the tickets and monitor the work done by my peers helps me to focus on ther aspects of team development
> 
> QucikMetix has really helped us to get all our social media platform under one roof. The CRM has definitely helped us reply to querries faster and the followups have now become effortless. Having said that the reports can also be customised too.

-----

### "Excellent ORM and Listening Tool" — 5.0/5

> **Archit** | *22 September 2026* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: I’ve been using QuickMetrix across 3–4 clients and overall it’s been a pretty good experience.

\*\*Customer Support:\*\* Responsive and helpful, especially when setting up custom requirements or resolving issues.

\*\*Ease of Use:\*\* Fairly intuitive once you get familiar with the platform. Some advanced configurations take a little getting used to, but the overall workflow is simple.

\*\*Customer Reviews \& Social Media:\*\* One of the stronger areas. It brings reviews, social conversations and ORM into one place, making it much easier to track customer concerns and escalations.

\*\*Dashboarding \& Reporting:\*\* Good visibility into sentiment, conversation volume, sources and trends. Reporting saves quite a bit of manual effort, although more customisation options would be welcome.

Overall, a reliable platform for agencies and brands managing multiple accounts. There’s definitely room to make a few workflows more seamless, but the core functionality is solid and practical.
> 
> **Cons**: Nothing at the moment. Any specific requirements from client's end or from our end have been incorporated by the team.
> 
> Fantastic. Using it for 4 clients right now and all them are happy with it. Similarly my team has been praising the platform as well.

-----

### "QuickMetrix is very useful ORM tool as compared with others. Customer support team is very quick." — 4.0/5

> **Saikrupa** | *14 March 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Mentions listening abilityEmail ticketing systemQuick customer support team
> 
> **Cons**: Need more scope for product customization.

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### "Comprehensive, Real-Time ORM Tool with Fantastic Customer Support" — 5.0/5

> **Ashish** | *8 September 2026* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: The real-time notification system helps track multi-brand mentions across social media and blogs, enabling immediate response to negative comments before they escalate into larger reputation issues.
> 
> **Cons**: While the default interface is simple and clean, advanced power users looking for highly complex, multi-layered widget customization may find the UI layout somewhat fixed.
> 
> QuickMetrix delivers a robust, all-in-one solution for ORM and social listening. It significantly saves time by automating brand monitoring, standardizing ticket routing for customer support, and providing clear sentiment reports. It is a strong, reliable platform for marketing and customer service teams aiming to streamline response workflows and maintain a proactive online presence.

-----

### "A Good and Useful Tool for Handling Customer Complaints, with Room for a Few Fixes" — 5.0/5

> **Vivek** | *13 October 2026* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: The ticket system is very easy to use and keeps large volumes of social media messages organized. Features like ready-made reply templates and automatic ticket assignment make it simple for operators to handle passenger issues quickly.
> 
> **Cons**: The reporting interface and data export generation can experience slowdowns during long reports generation.
> 
> It is a dependable software that helps our team track, assign, and resolve public complaints smoothly. The daily ticketing works well, though the reporting tool and post-capture features still need some technical updates.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2066721/quickmetrix)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/quickmetrix/> |
| en-AE | <https://www.getapp.ae/software/2066721/quickmetrix> |
| en-AU | <https://www.getapp.com.au/software/2066721/quickmetrix> |
| en-CA | <https://www.getapp.ca/software/2066721/quickmetrix> |
| en-GB | <https://www.getapp.co.uk/software/2066721/quickmetrix> |
| en-IE | <https://www.getapp.ie/software/2066721/quickmetrix> |
| en-NZ | <https://www.getapp.co.nz/software/2066721/quickmetrix> |
| en-SG | <https://www.getapp.sg/software/2066721/quickmetrix> |
| en-ZA | <https://www.getapp.za.com/software/2066721/quickmetrix> |

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