---
description: Learn more about QuickMetrix. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: QuickMetrix Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Social Media Marketing Tools](/directory/104/social-media/software) > [QuickMetrix](/software/2066721/quickmetrix)

# QuickMetrix

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> QuickMetrix is a new-generation digital customer engagement management platform for Social Listening, Online Reputation Management , Social CRM, Social Publishing, Surveys \& Crisis Management.

Get Insights on your brand and compare with competition
Build Executive Dashboards and Reports to share wi
> 
> Verdict: Rated **4.9/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of QuickMetrix

1\. Get all your brand mentions across social media in one inbox
2. Analyze customer grievance from multiple channels
3. Respond and Resolve the grievances
4. Track competition and report on share of voice, engagement metrics etc.
5. Influencer Management for tracking brand advocates and critics and measuring the impact on the brand.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 9 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Lighthouse Technologies

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Available Countries**: India

## Features

- Benchmarking
- Brand Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customizable Reports
- Dashboard
- Engagement Tracking
- Hashtag Tracking
- Keyword Tracking
- Media Monitoring
- Monitoring
- Post Scheduling
- Real-Time Monitoring
- Real-Time Notifications
- Reporting/Analytics

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Social Media Marketing Tools](https://www.getapp.com.au/directory/104/social-media/software)

## Related Categories

- [Social Media Marketing Tools](https://www.getapp.com.au/directory/104/social-media/software)
- [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software)
- [Social Media Monitoring Software](https://www.getapp.com.au/directory/1091/social-media-monitoring/software)
- [Social Listening Tools](https://www.getapp.com.au/directory/3833/social-listening-tools/software)
- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)

## Alternatives

1. [Birdeye](https://www.getapp.com.au/software/112535/birdeye) — 4.7/5 (707 reviews)
2. [ReputationStacker](https://www.getapp.com.au/software/2071031/reputationstacker) — 4.9/5 (59 reviews)
3. [rater8](https://www.getapp.com.au/software/2057122/rater8) — 5.0/5 (183 reviews)
4. [Trustpilot](https://www.getapp.com.au/software/113149/trustpilot) — 4.5/5 (1206 reviews)
5. [TrueReview](https://www.getapp.com.au/software/2043135/truereview) — 5.0/5 (155 reviews)

## Reviews

### "Comprehensive, Real-Time ORM Tool with Fantastic Customer Support" — 5.0/5

> **Ashish** | *8 September 2026* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: The real-time notification system helps track multi-brand mentions across social media and blogs, enabling immediate response to negative comments before they escalate into larger reputation issues.
> 
> **Cons**: While the default interface is simple and clean, advanced power users looking for highly complex, multi-layered widget customization may find the UI layout somewhat fixed.
> 
> QuickMetrix delivers a robust, all-in-one solution for ORM and social listening. It significantly saves time by automating brand monitoring, standardizing ticket routing for customer support, and providing clear sentiment reports. It is a strong, reliable platform for marketing and customer service teams aiming to streamline response workflows and maintain a proactive online presence.

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### "Quickmetrix  social listening tool" — 5.0/5

> **Shivram** | *12 May 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: The reports are also very customisable, which allows me to personalize the data to my unique requirements and their customer service is exceptional
> 
> **Cons**: This tool has a plethora of useful functions. They must effectively market this product.
> 
> Overall, I would strongly recommend Quickmetrix to anyone searching for a high-quality social listening tool. It is a good alternative for organizations of all sizes due to its tremendous features, user-friendly interface, and excellent customer support.

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### "QuickMetrix is very useful ORM tool as compared with others. Customer support team is very quick." — 4.0/5

> **Saikrupa** | *14 March 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Mentions listening abilityEmail ticketing systemQuick customer support team
> 
> **Cons**: Need more scope for product customization.

-----

### "Service features" — 5.0/5

> **Panthip** | *16 March 2023* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: QuickMetrix helps us to reduce time spending for searching brand's mention on social media and online channel by notifying us real time via e-mail then we can response to customer just in time through QuickMetrix in place. This is also able to prevent crisis and complain because we can take the action right away we have received negative comments. There are more report formats that available for us to analyze customer and also track social media administrative performance. I appreciate the CS team for always supporting.
> 
> **Cons**: Some sort of its feature is only available for crawling and alerts in new topics/subjects that include the relevant keywords in public blogs. However, it would be more beneficial to incorporate crawling in the comments section as well.

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### "Great" — 5.0/5

> **Saad** | *14 March 2023* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: The support from the staff was great. Always resolved concerns
> 
> **Cons**: N/A - Everything was great including the staff support
> 
> Very nice

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2066721/quickmetrix)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/quickmetrix/> |
| en-AE | <https://www.getapp.ae/software/2066721/quickmetrix> |
| en-AU | <https://www.getapp.com.au/software/2066721/quickmetrix> |
| en-CA | <https://www.getapp.ca/software/2066721/quickmetrix> |
| en-GB | <https://www.getapp.co.uk/software/2066721/quickmetrix> |
| en-IE | <https://www.getapp.ie/software/2066721/quickmetrix> |
| en-NZ | <https://www.getapp.co.nz/software/2066721/quickmetrix> |
| en-SG | <https://www.getapp.sg/software/2066721/quickmetrix> |
| en-ZA | <https://www.getapp.za.com/software/2066721/quickmetrix> |

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