---
description: Learn more about REACH. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: REACH Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Insurance Software](/directory/664/insurance/software) > [REACH](/software/2066495/reach)

# REACH

Canonical: https://www.getapp.com.au/software/2066495/reach

> Conduct real-time or self-service agent-customer sessions through REACH Business Cloud®. Collect digital signatures, documents, payments and verify identities. REACH allows agents to guide customers through transactions in real-time or self-service mode.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of REACH

 Digital Signatures - Revolutionize the way you get binding approvals with the in-session electronic signature feature. Secure approvals in real-time on any device, without the need for follow-up calls or emails. 
 eForms - Revolutionize form creation with a mobile-friendly drag-and-drop builder. Upload PDF, add fields, and create forms automatically. Collaborate in real-time and view as traditional PDF or dynamic digital form.
 ID Verification - Secure interactions with compliant Identity verification. Recipients upload valid IDs and selfies, with face and database checks.
 Secure Payments - Go digital with instant payment\! Add a payment box to any document for quick and secure credit card processing. Get paid instantly and avoid delays in cash flow.
 Required Forms Upload - Securely request and capture relevant documents, images, and videos with our feature\! Recipients can upload or take photos/videos with their mobile devices. View and verify files in real-time, and access them from the agent's dashboard. Hassle-free document capture.
 Audio + Video Chat - Easily video or audio chat with one or more participants from any device, no downloads needed. Schedule instant or scheduled video sessions with WebRTC communication. The floating video component lets you interact effectively while working on a form/document.
 Text Chat - You can text/chat with one or more participants from any device and even send URLs and attachments. 
 Co-browsing - Easily browse and collaborate on any website or online form with your recipients. Share your screen and allow both parties to click, scroll, co-fill, and co-sign.
 Screen Sharing - Share your screen to ensure alignment with your recipients. All participants can share their screens to show the product/service in real-time. Choose to stop sharing at any time and show your desktop or specific tab.
 eWitnessing - Record all inputs/actions for compliance using the recording feature. Disable recording to avoid data storage.
 Recorded Meetings - Recorded audio and video sessions.
 360° Audit Trail - Track document progress with REACH's automated activity history. Capture the recipient's data inputs and record them for compliance. Avoid rekeying data by pulling it from documents to your back-end systems.
 Workflow Automation - Automate self-service digital signature, eForm, IDV, and payment workflows or configure real-time workflows. Integrate with your CRM and systems.
 Dashboard Analytics - Access, control, and analyze session data for informed decisions.
 Bi-directional Data Flow - Connect your fields to external data sources for bi-directional data transfer between your document and other businesses and services.
 Bulk Send - Personalize to multiple recipients.
 White-label -Customize emails, web pages, and Admin UI to reflect your brand. Add logos, change colors, and customize email copy and links.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 2.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: REACH

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Arabic, Chinese, Dutch, English, French, Hebrew, Italian, Japanese, Spanish
- **Available Countries**: Australia, Brazil, Israel, Japan, Spain, Switzerland, United Kingdom, United States

## Features

- AI/Machine Learning
- AML Compliance
- API
- Access Controls/Permissions
- Accounting Integration
- Address Validation
- Age Verification
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Audit Trail
- Authentication
- Auto Framing
- Behavioral Analytics
- Biometrics
- Call Recording
- Chat/Messaging
- Claims Management
- Client Management
- Client Portal

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Insurance Software](https://www.getapp.com.au/directory/664/insurance/software)

## Related Categories

- [Insurance Software](https://www.getapp.com.au/directory/664/insurance/software)
- [Identity Verification Software](https://www.getapp.com.au/directory/3854/identity-verification/software)
- [Video Conferencing Software](https://www.getapp.com.au/directory/528/video-conferencing/software)
- [Digital Signature Software](https://www.getapp.com.au/directory/281/digital-signatures/software)
- [Document Management Software](https://www.getapp.com.au/directory/284/document-management/software)

## Alternatives

1. [ParaCode](https://www.getapp.com.au/software/2076623/paracode) — 4.8/5 (10 reviews)
2. [NewgenONE Digital Transformation Platform](https://www.getapp.com.au/software/2064368/newgenone-digital-transformation-platform) (0 reviews)
3. [Jenesis Software](https://www.getapp.com.au/software/120315/jenesis-software) — 4.7/5 (283 reviews)
4. [GO-INSUR](https://www.getapp.com.au/software/121179/go-insur) (0 reviews)
5. [NowCerts](https://www.getapp.com.au/software/115387/nowcerts) — 4.8/5 (150 reviews)

## Reviews

### "Tammuz review" — 5.0/5

> **Dor** | *7 June 2023* | Insurance | Recommendation rating: 8.0/10
> 
> **Pros**: Hebrew interface is importanat for my employees
> 
> **Cons**: lack of ability to connect multiple template types to fill from database row and send all in one session
> 
> Positive. It solves a problem.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2066495/reach)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/reach/> |
| en-AE | <https://www.getapp.ae/software/2066495/reach> |
| en-AU | <https://www.getapp.com.au/software/2066495/reach> |
| en-CA | <https://www.getapp.ca/software/2066495/reach> |
| en-GB | <https://www.getapp.co.uk/software/2066495/reach> |
| en-IE | <https://www.getapp.ie/software/2066495/reach> |
| en-NZ | <https://www.getapp.co.nz/software/2066495/reach> |
| en-SG | <https://www.getapp.sg/software/2066495/reach> |
| en-ZA | <https://www.getapp.za.com/software/2066495/reach> |

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