---
description: Learn more about Desk Manager. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Desk Manager Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Desk Manager](/software/2066040/desk-manager)

# Desk Manager

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> We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
> 
> Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Desk Manager

The only ESM Platform on the market that features a Call Board that facilitates process management and offers total control of the operation.
With our platform, you can integrate your business with the best solutions on the market in different segments, relying on tools that have advanced knowledge in BI, internal and external communication, finance and much more with flexible, secure and easy-to-use processes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 106 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Desk Manager

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Brazilian Portuguese, Portuguese
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Uruguay

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Routing
- CMDB
- Chat/Messaging
- Configuration Management
- Contract/License Management
- Customer Database
- Customer Support
- Customisable Branding
- Customisable Forms

## Integrations (9 total)

- ChatGPT
- Discord
- JivoChat
- Microsoft Power BI
- Microsoft Teams
- Nvoip
- Telegram
- WhatsApp
- Zoom Phone

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)

## Alternatives

1. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (714 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4079 reviews)
3. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1781 reviews)
5. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (519 reviews)

## Reviews

### "Pros e contras Desk" — 5.0/5

> **Thays Mayara** | *8 August 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: O Desk Manager é bem completo e supre todas nossas necessidades, até então.
> 
> **Cons**: Por vezes, não notificar quando o chamado vem por meio de transferência entre setores, fazendo com que o cliente fique esperando por muito tempo na fila.
> 
> Minha experiência está sendo positiva por hora, mas baseado nos prós e contras.

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### "Desk uma excelente plataforma" — 4.0/5

> **Paulo Henrique** | *9 August 2024* | Facilities Services | Recommendation rating: 8.0/10
> 
> **Pros**: O Desk é uma plataforma de facil acesso e muito didático.
> 
> **Cons**: Não tenho observação  negativas sobre a plataforma.
> 
> O Desk é uma plataforma excelente  de trabalho. Facilita a interação e ajuda no desenvolvimento da empresa.

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### "Recomendaria para outras empresas" — 5.0/5

> **Daniel** | *14 August 2024* | Management Consulting | Recommendation rating: 9.0/10
> 
> **Pros**: indicadores e controle dos chamados, fácil integração com PBI e/ou exportação dos dados.
> 
> **Cons**: Não conseguir fazer algumas configurações sem alterar das outras áreas
> 
> Sou operador a mais de 4 anos implantei o sistema adaptando para a minha área como piloto e outras áreas da empresa começaram a migrar para o mesmo.

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### "Sentimentos Desk Manager" — 5.0/5

> **Carlos Alexandre** | *20 August 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: A ferramenta apresenta uma forma muito fácil de customização
> 
> **Cons**: a ferramenta de chat não é muito intuitiva em algumas situações.
> 
> Utilizo para atendimentos em dois clientes e estou satisfeito com a experiência que ferramenta proporcionou em relação a outras ferramentas de registro

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### "Avaliação Desk" — 5.0/5

> **MARCIO** | *9 August 2024* | Warehousing | Recommendation rating: 10.0/10
> 
> **Pros**: Fácil acesso para pesquisas e relatórios.
> 
> **Cons**: Poderia ter alguma forma de avisar quando o chamado é aberto / alterado o status.
> 
> Já utilizo o Desk desde 2023 e é uma ferramenta bastante dinâmica e fácil de ser usada.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2066040/desk-manager)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/help-desk-software/> |
| en-AE | <https://www.getapp.ae/software/2066040/desk-manager> |
| en-AU | <https://www.getapp.com.au/software/2066040/desk-manager> |
| en-CA | <https://www.getapp.ca/software/2066040/desk-manager> |
| en-GB | <https://www.getapp.co.uk/software/2066040/desk-manager> |
| en-IE | <https://www.getapp.ie/software/2066040/desk-manager> |
| en-NZ | <https://www.getapp.co.nz/software/2066040/desk-manager> |
| en-SG | <https://www.getapp.sg/software/2066040/desk-manager> |
| en-ZA | <https://www.getapp.za.com/software/2066040/desk-manager> |
| pt | <https://www.getapp.com.br/software/2066040/desk-manager> |
| pt-PT | <https://www.getapp.pt/software/2066040/desk-manager> |

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