---
description: Learn more about Ellevo Next. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Ellevo Next Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Ellevo Next](/software/2065761/ellevo)

# Ellevo Next

Canonical: https://www.getapp.com.au/software/2065761/ellevo

> Ellevo Next is a dynamic and fast growing SaaS for backoffices, shared services centers and service desks that is engineered for B2B companies.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Ellevo Next

Be wherever your customer is: Ellevo Next features enables multiple channels for your internal and external customers with our responsive, dynamic content driven, customer service portal that allows for segmented and role-based knowledge base articles, services and design.

Automate service desk tasks: no code integrations, automations and answers that will make productivity skyrocket.

Workforce and operations transparency: know what, where, who and when your agents are spending time with, with our completely non frictional timesheet controls.

Agile deployment: Ellevo Next allows for any company of any size to start quickly, iterate and overhaul settings easily, without losing data or reworking.

## About the vendor

- **Company**: Ellevo
- **Founded**: 2006

## Commercial Context

- **Starting Price**: USD 24.99
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact Ellevo for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, European Portuguese, Portuguese, Spanish
- **Available Countries**: Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic and 31 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Performance Metrics
- Prioritization
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations

## Integrations (2 total)

- Pluga
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4076 reviews)
2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3410 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1755 reviews)
4. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.com.au/software/113939/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2065761/ellevo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/ellevo/> |
| en-AE | <https://www.getapp.ae/software/2065761/ellevo> |
| en-AU | <https://www.getapp.com.au/software/2065761/ellevo> |
| en-CA | <https://www.getapp.ca/software/2065761/ellevo> |
| en-GB | <https://www.getapp.co.uk/software/2065761/ellevo> |
| en-IE | <https://www.getapp.ie/software/2065761/ellevo> |
| en-NZ | <https://www.getapp.co.nz/software/2065761/ellevo> |
| en-SG | <https://www.getapp.sg/software/2065761/ellevo> |
| en-ZA | <https://www.getapp.za.com/software/2065761/ellevo> |
| pt | <https://www.getapp.com.br/software/2065761/ellevo> |
| pt-PT | <https://www.getapp.pt/software/2065761/ellevo> |

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