--- description: Learn more about Planet Payments. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Planet Payments Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/23/payment-management/software) > [Planet Payments](/software/2065547/planet-payments) # Planet Payments Canonical: https://www.getapp.com.au/software/2065547/planet-payments > Planet Payments is a company that specializes in payment processing services. They provide solutions for both retailers and hospitality companies who need to accept payments from customers both online and through brick-and-mortar locations. Planet Payments helps clients create the best possible customers. > > Verdict: Rated **3.7/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.7/5** | 3 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Planet ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Andorra, Austria, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Czechia, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man and 21 more ## Features - API - Accounting Integration - Alerts/Notifications - Credit Card Processing - Currency Conversion - Data Security - Debit/Credit Card Processing - Electronic Payments - Electronic Signature - Fraud Detection - In-Person Payments - Invoice Management - Mobile Access - Mobile Payments - Multi-Currency - Multi-Location - Multiple Payment Options - Online Payments - PCI Compliance - Partial Payments ## Integrations (3 total) - Apple Pay - Google Pay - Klarna ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Payment Processing Software](https://www.getapp.com.au/directory/23/payment-management/software) ## Related Categories - [Payment Processing Software](https://www.getapp.com.au/directory/23/payment-management/software) - [Currency Exchange Software](https://www.getapp.com.au/directory/1195/currency-exchange/software) - [Mobile Credit Card Processing Software](https://www.getapp.com.au/directory/1183/mobile-credit-card-processing/software) ## Alternatives 1. [PayPal](https://www.getapp.com.au/software/91263/paypal) — 4.6/5 (26301 reviews) 2. [Venmo](https://www.getapp.com.au/software/106635/venmo) — 4.7/5 (9271 reviews) 3. [Stripe](https://www.getapp.com.au/software/91015/stripe) — 4.6/5 (3309 reviews) 4. [Square Payments](https://www.getapp.com.au/software/112251/square-payments-processing) — 4.7/5 (2672 reviews) 5. [Square Point of Sale](https://www.getapp.com.au/software/91016/square-point-of-sale) — 4.6/5 (3021 reviews) ## Reviews ### "Excellent support" — 5.0/5 > **Massimiliano** | *27 December 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Easy to solve any problems thanks to the very prepared personnel > > **Cons**: Personnel is very kind and gentle and voted for solving problems > > Easy to reach the service, the experience was absolutely positive ----- ### "Service Request Response" — 5.0/5 > **Leslie** | *8 October 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Great to help balance the books. Ease of searching for customer payments. > > **Cons**: The new video on the log in page. Terrible for an ADHD person. > > Excellent service with technical support. ----- ### "An expensive payment solution with unnecessary complexity" — 1.0/5 > **Mark Alexander Joel** | *26 January 2026* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Planet Payment covers basic payment processing and supports multi-currency payments, which can be useful for businesses with international customers. Once and if transactions eventually go through > > **Cons**: The overall value for money is weak compared to similar solutions on the market. Fees are high and not always transparent, especially for currency conversion and international money transfers. The system is not particularly easy to use, and everyday tasks require more steps than necessary. Mobile device compatibility is limited, making it difficult to manage payments efficiently on the go. Customer support has been inconsistent, with slow response times and limited follow-up when issues arise. When problems occur in payment processing, it can take too long to get clear answers or resolutions. > > Overall, our experience with Planet Payment has been disappointing. While the platform handles basic payments, the combination of high costs, usability challenges, and support issues makes it hard to justify. For businesses looking for a modern, flexible, and cost-effective payment solution, there are stronger alternatives available. ## Links - [View on GetApp](https://www.getapp.com.au/software/2065547/planet-payments) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data