---
description: Learn more about Userlot. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Userlot Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Userlot](/software/2065389/userlot)

# Userlot

Canonical: https://www.getapp.com.au/software/2065389/userlot

> Userlot provides a systematic approach to Customer Success. Ensuring CS teams, and their leaders, have complete visibility of their daily tasks to ensure nothing is forgotten. Tasks can be automatically created at the right time (not overloaded) from playbooks and automation to ensure clients get a consistent approach from your teams.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Userlot

## Commercial Context

- **Starting Price**: USD 99.00
- **Pricing model**: Per Feature (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- CRM
- Churn Management
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Segmentation
- Customisable Forms
- Customizable Reports
- Email Management
- Engagement Tracking
- Health Score

## Integrations (9 total)

- Aircall
- Dialpad
- Flexera SaaS Manager
- Freshdesk
- Gmail
- HubSpot CRM
- HubSpot Sales Hub
- Pipedrive
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)
- [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software)
- [CRM Software](https://www.getapp.com.au/directory/230/crm/software)
- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)
- [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [monday CRM](https://www.getapp.com.au/software/2056613/monday-crm) — 4.7/5 (453 reviews)
3. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [monday.com](https://www.getapp.com.au/software/91734/monday-com) — 4.6/5 (5726 reviews)
5. [Preferred Patron Loyalty](https://www.getapp.com.au/software/104571/preferred-patron-loyalty) — 4.9/5 (109 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2065389/userlot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/userlot/> |
| en-AE | <https://www.getapp.ae/software/2065389/userlot> |
| en-AU | <https://www.getapp.com.au/software/2065389/userlot> |
| en-CA | <https://www.getapp.ca/software/2065389/userlot> |
| en-GB | <https://www.getapp.co.uk/software/2065389/userlot> |
| en-IE | <https://www.getapp.ie/software/2065389/userlot> |
| en-NZ | <https://www.getapp.co.nz/software/2065389/userlot> |
| en-SG | <https://www.getapp.sg/software/2065389/userlot> |
| en-ZA | <https://www.getapp.za.com/software/2065389/userlot> |

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