---
description: Learn more about Elavon. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Elavon Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Payment Processing Software](/directory/23/payment-management/software) > [Elavon](/software/2065204/elavon)

# Elavon

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> Elavon offers payment processing solutions for businesses to accept payments in-person, online, and on-the-go. The platform features advanced security to protect data, customized reporting for insights, and industry-specific solutions for sectors like retail, healthcare, and hospitality. Recognized by Forbes as a top credit card processor in 2024, Elavon provides 24/7 customer support for merchants.
> 
> Verdict: Rated **2.9/5** by 34 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Elavon

Accept payments securely and efficiently, giving your customers a smooth and reliable experience every time
Access fast funding options to help manage cash flow or invest in your business, with flexible solutions and no hidden fees
Protect your customers’ payment data with advanced security features designed to reduce fraud and keep transactions safe
Make smarter business decisions with customized online reporting and support tools tailored to your needs
Get help whenever you need it, thanks to friendly customer support available around the clock

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.9/5** | 34 Reviews |
| Ease of Use | 2.9/5 | Based on overall reviews |
| Customer Support | 2.5/5 | Based on overall reviews |
| Value for Money | 2.8/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 40% | (4/10 Likelihood to recommend) |

## About the vendor

- **Company**: Elavon

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Elavon for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Data Security
- Debit/Credit Card Processing
- Digital Wallet Payments
- In-Person Payments
- Mobile Payments
- Online Payments
- PCI Compliance
- Payment Fraud Prevention
- Payment Gateway Integration
- Real-time Alerts
- Reporting/Analytics
- Transaction Monitoring

## Support Options

- Phone Support

## Category

- [Payment Processing Software](https://www.getapp.com.au/directory/23/payment-management/software)

## Related Categories

- [Payment Processing Software](https://www.getapp.com.au/directory/23/payment-management/software)
- [Chargeback Management Software](https://www.getapp.com.au/directory/3864/chargeback-management/software)

## Alternatives

1. [PayPal](https://www.getapp.com.au/software/91263/paypal) — 4.6/5 (26303 reviews)
2. [Venmo](https://www.getapp.com.au/software/106635/venmo) — 4.7/5 (9271 reviews)
3. [Stripe](https://www.getapp.com.au/software/91015/stripe) — 4.6/5 (3310 reviews)
4. [Square Payments](https://www.getapp.com.au/software/112251/square-payments-processing) — 4.7/5 (2673 reviews)
5. [Square Point of Sale](https://www.getapp.com.au/software/91016/square-point-of-sale) — 4.6/5 (3022 reviews)

## Reviews

### "Something to be said for longevity" — 4.0/5

> **Ronnie** | *12 July 2023* | Health, Wellness & Fitness | Recommendation rating: 7.0/10
> 
> **Pros**: Elavon is nearly synonymous with payment processing. Their name represents a company with a reputation for taking its clients' businesses very seriously. Much of what we bring in to cover operating expenses are in the form of donations. When donors find out that we utilize Elavon, they feel safer when deciding whether to donate.
> 
> **Cons**: You pay an increased price for Elavon when compared to other POS payment processors. While we love the services Elavon provides, we also have to consider if the increased security is worth the increased costs. To defray the costs, we have begun using other processors for specific tasks.
> 
> The fees can be frustrating, and trying to determine how much will be taken out of a given transaction is difficult. That being said, in order to operate at all in this field, you must be able to accept a wide range of payments. There is no way to avoid this operating cost, so we've made the decision to use Elavon as our main payment processor. The extra costs are mitigated by the trust our customers have in us knowing we use a reputable and secure payment processor. I wish there was a way to operate where that big of a percentage of each transaction did not have to be sent to a third party in order to verify availability of funds immediately. With no real hope for that to turn into a reality, we will continue to send 2-3% of each swipe to Elavon.

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### "Works well for our purposes, can be pricey" — 5.0/5

> **Cori** | *17 February 2022* | Law Practice | Recommendation rating: 6.0/10
> 
> **Pros**: This software is easy to learn and use. The processes are intuitive and it rarely has technical problems.
> 
> **Cons**: The fees on the invoice are a little hard to understand, and sometimes seem to change without warning. The yearly price increases are steep.
> 
> Elavon was easy to set up and use. It functions well and rarely has technical issues. The prices can be fairly steep when they are increased (which seems to occur every year) but customer service is often willing to work with you to keep the prices reasonable for a small firm such as ours. 

Overall, I am pleased with Elavon, but I do not have another product to compare it to.

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### "Not worth it" — 2.0/5

> **Piyush** | *16 December 2024* | Computer Networking | Recommendation rating: 4.0/10
> 
> **Pros**: Support is available 24/7 on critical issues.
> 
> **Cons**: How support team is not experienced and didn't seem to care much about my issue.
> 
> I had to jump over a lot of hoops to get the service going and after that didn't receive well informed services.

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### "Cheap system" — 1.0/5

> **Denise** | *7 June 2024* | Mechanical or Industrial Engineering | Recommendation rating: 0.0/10
> 
> **Pros**: It was the cheapest system I could find that would work in the currency we need. You get what you pay for.
> 
> **Cons**: Set up was more complicated than it needed to be, the online Converge system is not intuitive, and getting account statements is a hassle because it's an entirely different login. My biggest complaint is that the system will approve transactions with the credit card company but Elavon will deny payment to the merchant. Then it's a nightmare trying to get paid by Elavon. The delay creates numerous other bookkeeping and accounting issues.
> 
> The fact that transactions can receive an approval from the credit card company at the time of purchase but not actually be paid to the merchant is a serious problem. I gave my client a receipt from the Elavon system clearly showing it was approved but days later received a phone call from Elavon to tell me we (the merchant) is not getting paid. Elavon is holding onto the money for a minimum of 90 days. Now I have to spend hours going back and forth with the Elavon rep (who has been very kind) to prove the legitimacy of the transaction when the system simply should have declined the transaction at the time of purchase. If a transaction appears to be fraudulent it should not be approved at the time of purchase.

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### "Horrible customer service and set up" — 1.0/5

> **LaQuita** | *4 April 2024* | Import & Export | Recommendation rating: 0.0/10
> 
> **Pros**: Nothing the service service was horrible. Calling to customer service to get assistance was horrible. Only to find out that there was another company processing the payment. I reached out numerous times only to be told I will be sent an email and I finally reached out to the account manager or at least who I thought was the account manager \[sensitive content hidden\] . It could be \[sensitive content hidden\]  with a K however the service that she provided was horrible to say the least by saying I had no business knowing her name or who she even was because she didn’t service my terminal that is no way to speak to about a customer.
> 
> **Cons**: recently received a payment processing terminal and have reached out numerous times, but today I found out I was reaching the wrong company however, the rudeness that I experienced when reaching out just to get information made me determine from this company. Overall, I reached out in hopes of speaking with whom I was told was my account manager whose name is \[sensitive content hidden\]  I in turn, was told that the representative reached out to \[sensitive content hidden\] , and also someone’s whose name started with the letter J, maybe \[sensitive content hidden\]  upon her reaching out to escalate the situation she was told that I should not be contacting this individual neither should I know her name as if she’s some person that I am after I only want information and this was very rude to even have this information relayed to a customer horrible customer service and you should be ashamed of even having someone say that to a customer horrible, horrible stay away from Elavon.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2065204/elavon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/elavon/> |
| en-AE | <https://www.getapp.ae/software/2065204/elavon> |
| en-AU | <https://www.getapp.com.au/software/2065204/elavon> |
| en-CA | <https://www.getapp.ca/software/2065204/elavon> |
| en-GB | <https://www.getapp.co.uk/software/2065204/elavon> |
| en-IE | <https://www.getapp.ie/software/2065204/elavon> |
| en-NZ | <https://www.getapp.co.nz/software/2065204/elavon> |
| en-SG | <https://www.getapp.sg/software/2065204/elavon> |
| en-ZA | <https://www.getapp.za.com/software/2065204/elavon> |

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