---
description: Learn more about Eclipse AI. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Eclipse AI Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Eclipse AI](/software/2065161/eclipse-ai)

# Eclipse AI

Canonical: https://www.getapp.com.au/software/2065161/eclipse-ai

> Eclipse AI is a cloud-based customer experience solution, which helps businesses in technology, health and wellness, retail, and other sectors handle customer data, mitigate churn risks, predict retention rates, and more.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eclipse AI
- **Founded**: 2021

## Commercial Context

- **Starting Price**: USD 0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Choose the package best suited to your needs.

Try Professional free for 30 days · No credit card required​ · Free forever option
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil and 152 more

## Features

- Customizable Fields
- Customizable Templates
- Dashboard
- Data Visualization
- Drag & Drop
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Support Options

- Email/Help Desk
- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.getapp.com.au/software/2371/surveymonkey) — 4.6/5 (10426 reviews)
2. [Trustpilot](https://www.getapp.com.au/software/113149/trustpilot) — 4.5/5 (1202 reviews)
3. [Broadly](https://www.getapp.com.au/software/110573/broadly) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.getapp.com.au/software/2070196/experience-com) — 4.7/5 (89 reviews)
5. [Jotform](https://www.getapp.com.au/software/10191/jotform-4-0) — 4.7/5 (2794 reviews)

## Reviews

### "A tool needed for all franchisors and brands with multiple locations" — 5.0/5

> **Gareth** | *6 November 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to view all our brands, and locations data rolled up into one summary. With options to filter by our brands, countries or even franchisees to drill into the data

Like that it pulls in data from multiple sources, e.g: NPS surveys, Google My Business Profiles reviews, Trust Pilot, Call centre etc
> 
> **Cons**: The licensing of the app - the current packages on offer require you to buy an additional licence for each user in the organisation
> 
> Right from the initial conversation about the tool, through onboarding and ongoing, I have been pleased with the support on offer from \[sensitive content hidden\] and the team at Eclipse AI. Once we agreed an implementation plan, the roll out was done pretty seamlessly and within a few days of giving greenlight, we had the data in and ready to review

-----

### "Eclipse AI Survey Analytics" — 3.0/5

> **Md** | *16 October 2023* | Building Materials | Recommendation rating: 6.0/10
> 
> **Pros**: The analytics generated by this is interesting and insightful.
> 
> **Cons**: Any survey response uploaded or imported from the user does not give any results from the user login. One has to send the responses to the contact person, then it can be uploaded, and the analytics can be seen. If it can be done from a user end to a minimum level, it would have been better.
> 
> Good, it gives data analytics at the shortest possible time.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2065161/eclipse-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/eclipse-ai/> |
| en-AE | <https://www.getapp.ae/software/2065161/eclipse-ai> |
| en-AU | <https://www.getapp.com.au/software/2065161/eclipse-ai> |
| en-CA | <https://www.getapp.ca/software/2065161/eclipse-ai> |
| en-GB | <https://www.getapp.co.uk/software/2065161/eclipse-ai> |
| en-IE | <https://www.getapp.ie/software/2065161/eclipse-ai> |
| en-NZ | <https://www.getapp.co.nz/software/2065161/eclipse-ai> |
| en-SG | <https://www.getapp.sg/software/2065161/eclipse-ai> |
| en-ZA | <https://www.getapp.za.com/software/2065161/eclipse-ai> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Eclipse AI","description":"Eclipse AI is a cloud-based customer experience solution, which helps businesses in technology, health and wellness, retail, and other sectors handle customer data, mitigate churn risks, predict retention rates, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bf1dddf8-3a65-42d0-a3b7-c660d0970833.png","url":"https://www.getapp.com.au/software/2065161/eclipse-ai","@type":"SoftwareApplication","@id":"https://www.getapp.com.au/software/2065161/eclipse-ai#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":2},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/601/customer-experience/software","@type":"ListItem"},{"name":"Eclipse AI","position":3,"item":"/software/2065161/eclipse-ai","@type":"ListItem"}],"@id":"https://www.getapp.com.au/software/2065161/eclipse-ai#breadcrumblist"}]}
</script>