---
description: Learn more about Glassbox. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Glassbox Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](/directory/1611/customer-journey-mapping-tools/software) > [Glassbox](/software/2064486/glassbox)

# Glassbox

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> Glassbox is a cloud or on-premises digital experience analytics platform for enterprises, capturing all web and mobile app.
> 
> Verdict: Rated **4.9/5** by 54 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Glassbox

\* Eliminates blind spots in customer data by automatically capturing all digital interactions and technical events across web and mobile channels without sampling.
\* Accelerates root cause analysis by correlating front-end behavioral signals with back-end technical errors in a single unified view.
\* Reduces time to insight with session replay and heatmaps that allow teams to visually review exact user experiences without relying on manual reproduction.
\* Supports conversion rate optimization by surfacing friction points, rage clicks, form abandonment, and navigation dead-ends through funnel and journey analysis.
\* Helps maintain regulatory compliance with built-in data redaction and masking controls applied at the point of capture, protecting sensitive customer information.
\* Scales across enterprise digital properties with flexible cloud or on-premises deployment options suited to complex infrastructure and data residency requirements.
\* Enables cross-functional collaboration by giving product, UX, analytics, and engineering teams access to a shared source of behavioral and technical truth.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 54 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Glassbox

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Glassbox Digital for pricing details.
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Israel, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Availability Testing
- Behavioral Analytics
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Configurable Alerts
- Conversion Rate Optimisation
- Conversion Tracking
- Customer Activity Tracking
- Customer Experience Management
- Customer Journey Mapping
- Customer Segmentation
- Customisable Forms

## Integrations (4 total)

- Adobe Target
- Jira
- QUOSA
- Qualtrics Customer Experience

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Customer Journey Mapping Tools](https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/software)

## Related Categories

- [Customer Journey Mapping Tools](https://www.getapp.com.au/directory/1611/customer-journey-mapping-tools/software)
- [Website Monitoring Software](https://www.getapp.com.au/directory/113/website-monitoring/software)
- [Product Analytics Tools](https://www.getapp.com.au/directory/3791/product-analytics/software)
- [Mobile Analytics Software](https://www.getapp.com.au/directory/1041/mobile-analytics/software)
- [Heatmap Software](https://www.getapp.com.au/directory/1293/heatmap/software)

## Alternatives

1. [Hotjar](https://www.getapp.com.au/software/101789/hotjar) — 4.6/5 (545 reviews)
2. [Microsoft Clarity](https://www.getapp.com.au/software/2051298/microsoft-clarity) — 4.8/5 (57 reviews)
3. [Smartlook](https://www.getapp.com.au/software/108697/smartlook) — 4.7/5 (136 reviews)
4. [Contentsquare](https://www.getapp.com.au/software/133403/contentsquare) — 4.8/5 (124 reviews)
5. [Lucky Orange](https://www.getapp.com.au/software/112955/lucky-orange) — 4.7/5 (267 reviews)

## Reviews

### "Get the customer experaince" — 5.0/5

> **Priya** | *19 June 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Glassbox provides me with an in-depth session replay where all event and API calls including customer events and attributes are visible in the order of which they happened during the session
> 
> **Cons**: Sessions often expire after a short period of 30 min which prevents us from replaying them right away. we need to re-log into the system again. and this can be annoying.
> 
> The Glassbox overall have been very attentive to our requirements and we are having a long and productive relationship with them . there business insight team is always keen to support us with any requirements we might have

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### "Step by Step Process \!" — 5.0/5

> **Dustin** | *23 March 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: I love the fact that we can see and break down long process and see the step by step of the customer
> 
> **Cons**: There is an issue with the auto logout - that automatically logs us out of the system with a time out
> 
> The support and the business consulting have really helped us get the maximum out of this solution

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### "Very easy to use" — 5.0/5

> **Jamie** | *3 May 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Glassbox is very easy to use and we are able to get value from it very quickly
> 
> **Cons**: Having to log in each time. I do not like that. there is an issue that the system logs you out after a short time on non usage
> 
> We use Glassbox to identify the areas where our customers are encountering a poor or semi level experience and then we can fix it

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### "Very powerful for mobile experience" — 5.0/5

> **Daniel** | *2 September 2023* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to see what our clients are doing/interacting with in our mobile experience and our browser experrience
> 
> **Cons**: I think the latest updates are great...not sure where to improve at the moment
> 
> The Glassbox team is very supportive of our requirements. Glassbox itself has turned into a mission-critical solution in our org

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### "Very easy solution to work with" — 5.0/5

> **Molly** | *20 April 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: I like how easy it is to view user's and all of their sessions to determine which struggles, and causes, and solutions.
> 
> **Cons**: load time of some of data, sometimes I need to view a session from a around few hours ago and it's not available yet, or not fully loaded
> 
> Working with the Glassbox team has been great for us and is proving its value

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2064486/glassbox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/glassbox/> |
| en-AE | <https://www.getapp.ae/software/2064486/glassbox> |
| en-AU | <https://www.getapp.com.au/software/2064486/glassbox> |
| en-CA | <https://www.getapp.ca/software/2064486/glassbox> |
| en-GB | <https://www.getapp.co.uk/software/2064486/glassbox> |
| en-IE | <https://www.getapp.ie/software/2064486/glassbox> |
| en-NZ | <https://www.getapp.co.nz/software/2064486/glassbox> |
| en-SG | <https://www.getapp.sg/software/2064486/glassbox> |
| en-ZA | <https://www.getapp.za.com/software/2064486/glassbox> |

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