Smice
About Smice
Smice is developed by a Mystery Shopping agency with 18 years of expertise. The mobile app was first developed to equip mystery shoppers and increase the quality and reliability of mystery shopping. The mobile app's performance and ergonomics were then made available to employees, allowing them to self-evaluate on the basis of the standards measured by the mystery visits.
The Smice mobile app also allows coaches and area managers to document their field visits and conduct coaching sessions. Smice's clients also use it to prepare or maintain their certifications related to quality, CSR, hygiene, etc. The integrations allow them to consult all the results on the same dashboard: compliance and customer experience measurements, feedback from the field, customer satisfaction, etc.
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Reviews
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- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy and important tool
Reviewed on 27/02/2023
Every month I can check the follow of all manager and compare with my general evaluation fot to...
Every month I can check the follow of all manager and compare with my general evaluation fot to putin practices diferent action plans
Pros
Easy managing all the service in the organization
Cons
I believe the tool is easy but is necesary to add more language for the traductor.
Response from Smice
Thank you Yordany for your review. Smice is translatable into all languages. However, each company chooses in which language it makes the questionnaire available to its employees.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great help to secure proper audits
Reviewed on 15/07/2023
To be honest, my overall experience with smice has been highly positive.
To be honest, my overall experience with smice has been highly positive.
Pros
We initiated a practice of requesting our partners to utilize Smice regularly for auditing their facilities and reporting the results. Right from day one, Smice demonstrated itself as an incredibly valuable tool.
Cons
While Smice offers numerous advantages, there is one drawback to consider: It takes a while to open
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Good Concept and Ease of Use
Reviewed on 02/03/2023
Pros
I am the end user, so if the person in your company has implemented and prepared the questionnaires well, it is a great tool.
Cons
That I need to provide comments on everything. And if a section does not apply to me, It will not register 100% complete.
Response from Smice
Thank you Gareth for your review, we will take your feedback into account !
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
very helpfull
Reviewed on 03/03/2023
it very nice, to make me remind always what is my standard
it very nice, to make me remind always what is my standard
Pros
it very usefull like a guide on our phone everywhere we go it always with us
Cons
it take a little bit more time to loading
Response from Smice
Very happy to read you review Kevin ! Thank you.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review Smice Brazil
Reviewed on 22/02/2023
I'm a hotel manager. I use the application on a weekly basis to check the list and monitor the...
I'm a hotel manager. I use the application on a weekly basis to check the list and monitor the areas of the hotel.
Pros
ease of communication with other sectors of the same application use.
Cons
It takes a long time to open and only works with internet.
Response from Smice
Thank you Kezia for your review ! Indeed, to load a questionnaire, you need internet. Afterwards, you can use the offline app as much as you want, you just need to be connected to transmit the data.
Smice FAQs
Below are some frequently asked questions for Smice.Q. What type of pricing plans does Smice offer?
Smice offers the following pricing plans:
- Starting from: EUR 39.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Smice?
Smice has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Smice support?
Smice supports the following languages:
Brazilian Portuguese, Chinese, English, French, German, Italian, Russian, Spanish
Q. Does Smice support mobile devices?
Smice supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Smice integrate with?
We do not have any information about what integrations Smice has
Q. What level of support does Smice offer?
Smice offers the following support options:
Email/Help Desk, FAQs/Forum, Chat
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