---
description: Learn more about Zenvia. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zenvia Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Zenvia](/software/2064135/zenvia)

# Zenvia

Canonical: https://www.getapp.com.au/software/2064135/zenvia

Page: 1 / 4\
Next: [Next page](https://www.getapp.com.au/software/2064135/zenvia?page=2)

> Zenvia Customer Cloud helps your company sell more and serve customers better by unifying channels, data, and journeys in a single solution
> 
> Verdict: Rated **4.5/5** by 71 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Zenvia

\- End-to-end multichannel communication
- Conversational journey, be where your customer is: WhatsApp, chatbots, SMS, RCS
- Fast and seamless experience
- Efficient customer journey
- Data monitoring and analytics

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 71 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 3.9/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zenvia
- **Founded**: 2004

## Commercial Context

- **Pricing Details**: Please contact Zenvia for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, English, Portuguese, Spanish
- **Available Countries**: Brazil, Mexico

## Features

- 2-Way Messaging
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- Batch Communications
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Channel Management
- Chat/Messaging
- Contact Database
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customizable Fields

## Integrations (5 total)

- Bling
- Omie
- Pagar.me
- microvix
- olist

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)
- [Marketing Automation Software](https://www.getapp.com.au/directory/308/marketing-automation/software)
- [SMS Marketing Software](https://www.getapp.com.au/directory/1291/sms-marketing/software)
- [Campaign Management Software](https://www.getapp.com.au/directory/304/campaign-management/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (223 reviews)
3. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews)
4. [inconnect](https://www.getapp.com.au/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
5. [Mobile Text Alerts](https://www.getapp.com.au/software/122947/mobile-text-alerts) — 4.5/5 (85 reviews)

## Reviews

### "Envio de SMS" — 5.0/5

> **Rafael** | *30 November 2021* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: O envio de SMS's é fácil e prático. A integração é rápida e fácil. O serviço tem alta qualidade, não notamos instabilidades.
> 
> **Cons**: A estrutura dos planos, ao atingir o limite do plano sua operação é interrompida, necessitando a contratação de novo plano que só acontece em dias úteis.
> 
> Envio de OTP para validação de posse de telefones

-----

### "Avaliação dos Produtos Zenvia" — 5.0/5

> **Hiago Luan** | *10 December 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Fácil integração com outras ferramentas, muita liberdade para personalização do software para se encaixar nas necessidades da empresa é de uso fácil e intuitivo para os usuários, além claro, de ter um dos melhores custo-benefício do mercado.
> 
> **Cons**: Como ponto que menos gosto eu iria sugerir uma melhoria na visualização dos relatórios gerados na plataforma, eles atendem bem, mas se eu tivesse que escolher um ponto a ser melhorado na ferramenta seria este.
> 
> Antes do Zenvia não tínhamos visão do negocio, não tínhamos métricas, não acompanhávamos a rotina e nem a comunicação de nossos vendedores, agora temos controle total de todos os dados, o que  é essencial para realizamos a reestruturação do setor e, com o ganho de produtividade e tempo trazido pelas ferramentas da Zenvia, conseguimos escalar nosso negócio.

-----

### "Prático e simples, mas com uma excelente qualidade\!" — 4.0/5

> **Hilário** | *30 November 2021* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Fácil de usar e com interface bem agradável, é um webphone muito eficiente e funcional
> 
> **Cons**: Atualmente o que eu vejo como dificuldade seria nas integrações com outras ferramentas e para configurar secretária eletrônica e URAs. É bastante complexo.
> 
> No periodo que iniciou toda aquela loucura de pandemia e lockdown, eu investi todas as minhas confianças na Zenvia (que antigamente era Total Voice) e recebi todos os treinamentos possíveis para implentar e estruturar nosso time nessa área. Tivemos muito êxito com a ferramenta\!

-----

### "Facilidade e Registro de Informações" — 4.0/5

> **Leidiane** | *8 December 2021* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: O fato de estar gravando as ligações, permite que a equipe comercial fique mais focada no que o cliente está precisando, para registro de informações, ele é pratico de acesso a histórico, serve muito para ver o histórico do cliente
> 
> **Cons**: Falta de suporte humano, apenas online. Gosto de ter uma opção de 0800 para ouvir minhas necessidades e resolver por telefone com orientações, não apenas lendo tutoriais

-----

### "Fácil de utilizar" — 4.0/5

> **Laila** | *30 November 2021* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Facilidade em criar fluxos e de implementação.
> 
> **Cons**: Não tem ambientes separados de dev, qa e prod. Falta controle de versionamento e deploys. Não é possível copiar e colar um componente. No ZChat, não permite adicionar mais de uma organização.
> 
> Em geral é uma ferramenta que atende o desenvolvimento e cria valor para o cliente. Fácil de usar, mas quando encontramos impedimentos o atendimento é demorado.

-----

Page: 1 / 4\
Next: [Next page](https://www.getapp.com.au/software/2064135/zenvia?page=2)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2064135/zenvia)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/zenvia/> |
| en-AE | <https://www.getapp.ae/software/2064135/zenvia> |
| en-AU | <https://www.getapp.com.au/software/2064135/zenvia> |
| en-CA | <https://www.getapp.ca/software/2064135/zenvia> |
| en-GB | <https://www.getapp.co.uk/software/2064135/zenvia> |
| en-IE | <https://www.getapp.ie/software/2064135/zenvia> |
| en-NZ | <https://www.getapp.co.nz/software/2064135/zenvia> |
| en-SG | <https://www.getapp.sg/software/2064135/zenvia> |
| en-ZA | <https://www.getapp.za.com/software/2064135/zenvia> |
| pt | <https://www.getapp.com.br/software/2064135/zenvia> |
| pt-PT | <https://www.getapp.pt/software/2064135/zenvia> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Review, Compare and Evaluate small business software. GetApp Australia has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.com.au","url":"https://www.getapp.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Zenvia","description":"Zenvia Customer Cloud is the complete AI solution for companies looking to sell more and provide better customer service. \n\nWith WhatsApp, SMS, email, and other integrated channels, you can centralize communication and ensure a seamless customer journey. Our automated chatbots and full AI capabilities optimize service, generate qualified leads, and boost the productivity of sales and support teams. \n\nThe solution also features powerful integrations that connect systems and data, simplifying operations and eliminating the need for multiple vendors. From the first contact to post-sale, you accelerate processes, reduce costs, and improve results. \n\nAdditionally, smart dashboards and centralized analytics provide strategic insights for quick decision-making, helping your company grow and delight customers at every interaction.","url":"https://www.getapp.com.au/software/2064135/zenvia","@id":"https://www.getapp.com.au/software/2064135/zenvia#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":71},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.com.au/software/2064135/zenvia#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"Zenvia","position":3,"item":"/software/2064135/zenvia","@type":"ListItem"}]}]}
</script>