---
description: Learn more about Metaphor IVR+. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Metaphor IVR+ Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Metaphor IVR+](/software/2063667/metaphor-ivr)

# Metaphor IVR+

Canonical: https://www.getapp.com.au/software/2063667/metaphor-ivr

> Metaphor IVR is an interactive voice response system that caters to call centers. It offers personalized voice touch text and other interaction options, optimizes calls to adapt to their needs, and allows callers to decide how they want to interact with the system. It also gives administrators powerful tools for greater call visibility optimization and control.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: USAN
- **Founded**: 1989

## Commercial Context

- **Starting Price**: USD 0.01
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Call Center Management
- Call Logging
- Call Recording
- Call Routing
- Caller ID
- IVR
- Monitoring
- Multiple Scripts
- Phone Key Input
- Survey/Poll Management
- Text to Speech
- Voice Customization
- Voice Mail

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.getapp.com.au/directory/289/ivr/software)

## Alternatives

1. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (868 reviews)
2. [VoIP.ms](https://www.getapp.com.au/software/2035391/voip-ms) — 4.8/5 (697 reviews)
3. [DeepCall](https://www.getapp.com.au/software/2082482/deepcall) — 4.9/5 (18 reviews)
4. [XCALLY](https://www.getapp.com.au/software/112271/xcally) — 4.8/5 (130 reviews)
5. [MyOperator](https://www.getapp.com.au/software/2050887/myoperator) — 4.2/5 (69 reviews)

## Reviews

### "Helps Increase Sales" — 4.0/5

> **Jennifer** | *2 April 2018* | Recommendation rating: 7.0/10
> 
> **Pros**: The automation will allow your business to promote customer self-service while saving on operational costs.  The downside to this is the lack of "real communication" between customer and company so make sure you have the type of business that would actually benefit from this.  The natural language and speech recognition feature has been very helpful with our overseas clients.
> 
> **Cons**: Experienced issues during set-up phase re-routing calls to live agents / and Caller ID was not working  on mobile devices.  Customer support, however, rectified these problems within a week of set-up.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2063667/metaphor-ivr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/metaphor-ivr/> |
| en-AE | <https://www.getapp.ae/software/2063667/metaphor-ivr> |
| en-AU | <https://www.getapp.com.au/software/2063667/metaphor-ivr> |
| en-CA | <https://www.getapp.ca/software/2063667/metaphor-ivr> |
| en-GB | <https://www.getapp.co.uk/software/2063667/metaphor-ivr> |
| en-IE | <https://www.getapp.ie/software/2063667/metaphor-ivr> |
| en-NZ | <https://www.getapp.co.nz/software/2063667/metaphor-ivr> |
| en-SG | <https://www.getapp.sg/software/2063667/metaphor-ivr> |
| en-ZA | <https://www.getapp.za.com/software/2063667/metaphor-ivr> |

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