---
description: Learn more about Responso. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Responso Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Responso](/software/2063658/responso)

# Responso

Canonical: https://www.getapp.com.au/software/2063658/responso

> Responso is an e-commerce customer service program offered in the SaaS model, the functionalities of which allow you to automate many repetitive tasks.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Responso

## Commercial Context

- **Starting Price**: USD 9.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: 14-day free trial, no card required. Then you can choose a plan that fits you best: Standard (8$ per month for an agent), Business (13$ per month for an agent) or Enterprise (19$ per month for an agent). Each plan gives you unlimited number of integrations (Amazon, eBay, Shopee etc.), mailboxes, messages, users \& chat history.
- **Target Audience**: 2–10
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, Polish
- **Available Countries**: Poland

## Features

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Notifications
- CRM
- Communication Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customisable Branding
- Customizable Fields
- Customizable Templates
- Email Management
- Feedback Management
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Real-Time Analytics
- Real-Time Reporting

## Integrations (11 total)

- Allegro
- Base
- BigCommerce
- Facebook Business Suite
- Gmail
- Instagram
- Mirakl
- PrestaShop
- SerwerSMS
- WhatsApp
- WooCommerce

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Customer Engagement Software](https://www.getapp.com.au/directory/650/customer-engagement/software)

## Alternatives

1. [Viber](https://www.getapp.com.au/software/2049588/viber) — 4.4/5 (4058 reviews)
2. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews)
3. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews)
4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "All emails and messages from customers in one place plus baselinker integration" — 5.0/5

> **Pawel** | *2 August 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: All emails and messages from customers in one place plus baselinker integration
> 
> **Cons**: software is growing fast and nothing is missing today. There used to be no integration with In

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### "The easiest way to manage requests of clients." — 5.0/5

> **Adrian** | *19 July 2022* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Response is the easiest way to integrate different online shops and to manage the requests by clients.  We use this daily and without any problems.
> 
> **Cons**: The feature to attach files could be added.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2063658/responso)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/responso/> |
| en-AE | <https://www.getapp.ae/software/2063658/responso> |
| en-AU | <https://www.getapp.com.au/software/2063658/responso> |
| en-CA | <https://www.getapp.ca/software/2063658/responso> |
| en-GB | <https://www.getapp.co.uk/software/2063658/responso> |
| en-IE | <https://www.getapp.ie/software/2063658/responso> |
| en-NZ | <https://www.getapp.co.nz/software/2063658/responso> |
| en-SG | <https://www.getapp.sg/software/2063658/responso> |
| en-ZA | <https://www.getapp.za.com/software/2063658/responso> |

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