---
description: Learn more about HelpSite. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpSite Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [HelpSite](/software/2063648/helpsite-io)

# HelpSite

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> Create AI-powered help centers, FAQs, and internal knowledge bases with smart search, an AI chatbot, and built-in analytics.
> 
> Verdict: Rated **4.7/5** by 68 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of HelpSite

HelpSite helps businesses save time, reduce repetitive support requests, and make information easier to find and manage.

Build Your Knowledge Base Faster: Turn websites, PDFs, Google Drive files, and existing documents into organized help articles using the AI KB Generator. Review and approve content before publishing.

Reduce Support Workload: Let customers find answers independently through searchable FAQs and an AI Chatbot that provides instant answers based on your knowledge base, with links to supporting articles.

Keep Everything Organized: Manage customer-facing help centers, internal SOPs, product documentation, and team resources in one place. Control article visibility and organize information into clear categories.

Simplify Content Management: Create, edit, and improve articles with AI writing assistance. Keep documentation current with version history, article assignments, and team review workflows.

Make Smarter Decisions with Analytics: Understand what visitors search for, monitor article performance, and identify content gaps to continuously improve your help center.

Create a Help Center That Matches Your Brand: Customize themes, colors, logos, and custom domains to provide a consistent customer experience.

Connect Your Knowledge with AI Tools: Use HelpSite's MCP Server to connect compatible AI tools to your knowledge base for content searches and management.

Grow with Flexible Pricing: Choose from plans designed for small teams and growing businesses, with unlimited articles and straightforward pricing.

Get started with a 14-day free trial with no credit card required.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 68 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: HelpSite
- **Founded**: 2014

## Commercial Context

- **Starting Price**: USD 49.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Alerts/Notifications
- Catalog Management
- Collaboration Tools
- Content Library
- Content Management
- Customisable Branding
- Customizable Templates
- Data Import/Export
- Decision Support Systems
- Document Storage
- Drag & Drop
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Real-Time Notifications
- Rich Text Editor
- SSL Security

## Integrations (1 total)

- Claude

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)

## Related Categories

- [Knowledge Base Software](https://www.getapp.com.au/directory/2823/knowledge-base/software)
- [Knowledge Management Systems](https://www.getapp.com.au/directory/257/knowledge-management/software)

## Alternatives

1. [Confluence](https://www.getapp.com.au/software/90949/confluence) — 4.5/5 (3726 reviews)
2. [Microsoft SharePoint](https://www.getapp.com.au/software/90850/sharepoint) — 4.4/5 (5472 reviews)
3. [Notion](https://www.getapp.com.au/software/132111/notion) — 4.7/5 (2845 reviews)
4. [Connecteam](https://www.getapp.com.au/software/105401/connecteam) — 4.6/5 (5322 reviews)
5. [Paperpile](https://www.getapp.com.au/software/2050352/paperpile) — 4.8/5 (122 reviews)

## Reviews

### "Helpsite: Super-Easy KB Setup" — 4.0/5

> **Andrew** | *16 February 2021* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Easy.  Probably the easiest way to set up a free KB (Knowledgebase) on the internet. Period.  

If you want a simple KB setup, use Helpsite.  The look of the KB out of the box is surprisingly good.
> 
> **Cons**: Customizing using css would be quite difficult.  So if you really need it to match your site, you'd need a developer to help with that.
> 
> I haven't used all the other features.  I mainly wanted this to setup a KB to offer support for my customers.  The free version allows 25 questions, which should be enough for most small businesses to get started at least.

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### "HelpSite helped us make our knowledgebase "out-of-site"" — 5.0/5

> **Erich** | *8 April 2022* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10
> 
> **Pros**: Cloud-based and very easy to use, for the price you're getting a great package with easy to use tools that allowed us to take the management of the system off out of our hands and focus on creating great content that will help our users.
> 
> **Cons**: Integrating videos can be a bit cumbersome when trying to resize appropriately, while a native plug-in for YouTube is included, the default size for videos and how they appear could be a little more robust.
> 
> Overall, we evaluated many different Help Desk/Knowledgebase solutions and choose to keep our help desk separate (for cost reasons) and use this knowledgebase product to get the biggest band for our buck.

-----

### "Helpsite works if all you want is a simple "Frequent Questions" Page" — 4.0/5

> **Alexandra** | *19 April 2022* | Research | Recommendation rating: 6.0/10
> 
> **Pros**: Helpsite is easy to use and most importantly it gives the ability to everyone at the company to use it and be able to write articles for other employees or for clients.
> 
> **Cons**: I think the overall visualization of how the FAQs looks like is not very good
> 
> We are satisfied with the software even though is not very sophisticated, is simple to use.

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### "EASY. AFFORDABLE." — 4.0/5

> **Sean** | *16 September 2024* | Sports | Recommendation rating: 8.0/10
> 
> **Pros**: The platform is very user-friendly, allowing even those with minimal technical expertise to create a professional-looking help center. The drag-and-drop interface and customizable templates are ideal for quick setup and deployment.
> 
> **Cons**: While some customization is possible, the design flexibility is somewhat restricted compared to more robust help desk software. This can be a drawback for businesses with specific branding or design needs that want a highly personalized look and feel.

-----

### "Great software to create documented help articles." — 5.0/5

> **Junior** | *1 January 2023* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: The software is very quick and simple to get started into. Creating articles and organisation is very simple and allows for detailed articles from the get go. Allowing users to also have their own domain connected to the website for free to normally extremely rare in software's now a days, however make using this even more pleasurable.
> 
> **Cons**: The lack of customisation outside of the gold tier is mostly non existent. You are not able to change the colours, layouts or anything - you are stuck with the default layout. It would be nice, even at the Standard Plan, to have a few options for layouts or change the colour of certain things.
> 
> Overall, my experience with HelpSite is second to none. I have loved being able to quickly get started into writing articles that will soon allow users of my software to understand everything they need to know. The simplistic design, though unchangeable without Gold, works very well with allowing users to find what they need.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2063648/helpsite-io)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/helpsite-io/> |
| en-AE | <https://www.getapp.ae/software/2063648/helpsite-io> |
| en-AU | <https://www.getapp.com.au/software/2063648/helpsite-io> |
| en-CA | <https://www.getapp.ca/software/2063648/helpsite-io> |
| en-GB | <https://www.getapp.co.uk/software/2063648/helpsite-io> |
| en-IE | <https://www.getapp.ie/software/2063648/helpsite-io> |
| en-NZ | <https://www.getapp.co.nz/software/2063648/helpsite-io> |
| en-SG | <https://www.getapp.sg/software/2063648/helpsite-io> |
| en-ZA | <https://www.getapp.za.com/software/2063648/helpsite-io> |

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