---
description: Learn more about Locobuzz. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Locobuzz Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Social Listening Tools](/directory/3833/social-listening-tools/software) > [Locobuzz](/software/2063424/locobuzz)

# Locobuzz

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> Locobuzz provides a full suite of digital customer experience management solutions for businesses. It is a SaaS platform that leverages artificial intelligence, machine learning, and big data analytics to solve all aspects of marketing automation.
> 
> Verdict: Rated **4.3/5** by 44 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Locobuzz

Locobuzz recognizes the role of machine learning and is investing heavily in it. In its product roadmap, a lot of features are based on machine learning which is currently non-existent in this domain. Some of them are listed below:

Single Smart Response Engine – ability to automatically provide a valid response to a use ron social media channels based on previous responses using ML/AI
Deviation alert -Ability to identify deviation in key indicators like engagement, volumes, sentiments and notify 

Smarter dashboards – features to add custom columns, change chart types, rationalise data. This will improved BI capabilities of Locobuzz.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 44 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Locobuzz Solutions
- **Founded**: 2015

## Commercial Context

- **Starting Price**: USD 399.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: The pricing details includes only 1 profile.
Additional Profile 250 USD
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, Dutch, English, German, Hindi, Irish, Korean, Spanish, Thai
- **Available Countries**: Australia, India, Indonesia, Malaysia, New Zealand, Qatar, Singapore, Sri Lanka, United Arab Emirates, United Kingdom, United States, Vietnam

## Features

- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Automated Scheduling
- Autoresponders
- Benchmarking
- Brand Tracking
- CRM
- Calendar Management
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Chat Transcript

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Social Listening Tools](https://www.getapp.com.au/directory/3833/social-listening-tools/software)

## Related Categories

- [Social Listening Tools](https://www.getapp.com.au/directory/3833/social-listening-tools/software)
- [Social Media Management Tools](https://www.getapp.com.au/directory/927/social-media-management/software)
- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)
- [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software)
- [Social Media Monitoring Software](https://www.getapp.com.au/directory/1091/social-media-monitoring/software)

## Alternatives

1. [Brandwatch](https://www.getapp.com.au/software/90431/brandwatch) — 4.2/5 (235 reviews)
2. [Sprout Social](https://www.getapp.com.au/software/20453/sprout-social) — 4.4/5 (606 reviews)
3. [Oktopost](https://www.getapp.com.au/software/91326/oktopost) — 4.5/5 (110 reviews)
4. [Sprinklr](https://www.getapp.com.au/software/100180/sprinklr) — 4.3/5 (90 reviews)
5. [Agorapulse](https://www.getapp.com.au/software/91082/agorapulse) — 4.6/5 (713 reviews)

## Reviews

### "Listening & Response Management is best." — 5.0/5

> **Verified Reviewer** | *6 February 2020* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: Response Management is better, Understanding of sentiments and categories are well defined.
> 
> **Cons**: Locobuzz updates affect the ticket irregularity of time.
> 
> As a user its make life easy to understand that what customers are talking about your brand.

-----

### "Locobuzz review based as agent and supervisor" — 5.0/5

> **Aashima** | *23 June 2021* | Logistics & Supply Chain | Recommendation rating: 8.0/10
> 
> **Pros**: Auto generated reports, easy escalations to csd team and replying to customers, easy way to supervise agent's on daily and hourly basis.
> 
> **Cons**: Sentiments are not accurate as of now, few issue we were getting on this tool but sorted later by the Locobuzz team.
> 
> Its good. We can continue working on it and can recommend to other companies as well.

-----

### "Software that can rule the social space" — 3.0/5

> **Nandkishor** | *2 June 2019* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of configuration
PR Dashboard 
Simplicity of the tool
> 
> **Cons**: At times slow
Loading time can be improved
Interface can be much better
> 
> 1\. PR Dashboard should have filters of followers and it should extend its display timeline to past 24 hrs
2. Also verified user filter should be present in social buzz and PR Dashboard
3. Customizable potential reach options for campaigns, so brand can customize and use their own formulas to calculate potential reach

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### "Feedback" — 5.0/5

> **Aju Sam** | *27 February 2023* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Very good innovation and service. Locobuzz team is proactive in customer support and hand holding
> 
> **Cons**: Very good innovation and service. Locobuzz team is proactive in customer support and hand holding
> 
> Very good

-----

### "Review by Chitra (PW)" — 4.0/5

> **Chitra** | *21 August 2023* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: Quite insightful, can improve reports and stats
> 
> **Cons**: Locobuzz is a good platform but sometimes it becomes difficult for agent to understand the platform.
> 
> Good

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2063424/locobuzz)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/locobuzz/> |
| en-AE | <https://www.getapp.ae/software/2063424/locobuzz> |
| en-AU | <https://www.getapp.com.au/software/2063424/locobuzz> |
| en-CA | <https://www.getapp.ca/software/2063424/locobuzz> |
| en-GB | <https://www.getapp.co.uk/software/2063424/locobuzz> |
| en-IE | <https://www.getapp.ie/software/2063424/locobuzz> |
| en-NZ | <https://www.getapp.co.nz/software/2063424/locobuzz> |
| en-SG | <https://www.getapp.sg/software/2063424/locobuzz> |
| en-ZA | <https://www.getapp.za.com/software/2063424/locobuzz> |

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