---
description: Learn more about Locobuzz. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Locobuzz Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Social Media Management Tools](/directory/927/social-media-management/software) > [Locobuzz](/software/2063424/locobuzz)

# Locobuzz

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> Locobuzz is a cloud-based AI CX platform unifying social listening, omnichannel digital care, competitive benchmarking, and analytics.
> 
> Verdict: Rated **4.3/5** by 44 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Locobuzz

\* Unifies social listening, digital care, market research, and competitive benchmarking in a single platform, eliminating the need for multiple disconnected tools across CX, marketing, and product teams.
\* Delivers enriched brand mentions in under 15 seconds across 30+ digital sources, supporting fast identification of and response to emerging issues.
\* Detects crisis signals in under 30 minutes with real-time sentiment alerts and centralized response dashboards, reducing exposure time during brand risk events.
\* ResponseGenie generates accurate, tone-adaptive response suggestions across 200+ languages in real time, allowing agents to handle higher ticket volumes while maintaining brand voice and personalization.
\* AgentIQ provides live agent coaching, quality assurance scoring, and CSAT prediction, supporting consistent service quality and performance improvement at scale.
\* DIY workflow automation with condition-based triggers handles ticket sorting, routing, assignments, and survey dispatch, reducing manual operational overhead.
\* Competitive benchmarking tracks rival sentiment, share of voice, and market positioning, surfacing actionable intelligence for strategic decision-making.
\* Customizable dashboards and advanced reporting give CX, marketing, and product teams configurable views of performance data without reliance on technical resources.
\* Location intelligence supports hyperlocal campaign optimization and store-level performance tracking, enabling geographically targeted engagement strategies.
\* Aspect-level sentiment analysis, NLP-based topic auto-tagging, and image recognition for brand logos provide granular, multi-dimensional insight into customer and market signals.
\* A continuous AI learning loop feeds agent outcomes and ticket trends back into the AI engine, improving enrichment accuracy and model performance over time.
\* Over 1,000 integrations with enterprise tools including Salesforce, MS Dynamics, Zendesk, Freshdesk, Slack, Microsoft Teams, SAP, and Tableau connect platform data to existing business workflows.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 44 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Locobuzz Solutions Pvt Ltd
- **Founded**: 2015

## Commercial Context

- **Starting Price**: USD 399.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: The pricing details includes only 1 profile.
Additional Profile 250 USD
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Afrikaans, Amharic, Arabic, Armenian, Assamese, Bashkir, Basque, Belarusian, Bengali, Bulgarian, Catalan, Cebuano, Chinese, Chuvash, Croatian, Czech, Dutch, English, Esperanto, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Hungarian, Icelandic, Iloko, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kyrgyz, Latin, Malayalam, Marathi, Māori, Nepali, Newari, Odia, Persian, Polish, Punjabi, Sanskrit, Scottish Gaelic, Sindhi, Spanish, Welsh, Xhosa
- **Available Countries**: Australia, India, Indonesia, Malaysia, New Zealand, Qatar, Singapore, Sri Lanka, United Arab Emirates, United Kingdom, United States, Vietnam

## Features

- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Automated Scheduling
- Autoresponders
- Benchmarking
- Brand Tracking
- CRM
- Calendar Management
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Chatbot

## Support Options

- FAQs/Forum

## Category

- [Social Media Management Tools](https://www.getapp.com.au/directory/927/social-media-management/software)

## Related Categories

- [Social Media Management Tools](https://www.getapp.com.au/directory/927/social-media-management/software)
- [Chatbot Software](https://www.getapp.com.au/directory/2795/chatbot/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Reputation Management Software](https://www.getapp.com.au/directory/873/reputation-management/software)
- [Social Media Analytics Tools](https://www.getapp.com.au/directory/1607/social-media-analytics-tools/software)

## Alternatives

1. [Brandwatch](https://www.getapp.com.au/software/90431/brandwatch) — 4.2/5 (255 reviews)
2. [Sprout Social](https://www.getapp.com.au/software/20453/sprout-social) — 4.4/5 (608 reviews)
3. [Sprinklr](https://www.getapp.com.au/software/100180/sprinklr) — 4.3/5 (91 reviews)
4. [Oktopost](https://www.getapp.com.au/software/91326/oktopost) — 4.5/5 (110 reviews)
5. [Agorapulse](https://www.getapp.com.au/software/91082/agorapulse) — 4.6/5 (713 reviews)

## Reviews

### "Listening & Response Management is best." — 5.0/5

> **Verified Reviewer** | *6 February 2020* | Financial Services | Recommendation rating: 9.0/10
> 
> **Pros**: Response Management is better, Understanding of sentiments and categories are well defined.
> 
> **Cons**: Locobuzz updates affect the ticket irregularity of time.
> 
> As a user its make life easy to understand that what customers are talking about your brand.

-----

### "Locobuzz review based as agent and supervisor" — 5.0/5

> **Aashima** | *23 June 2021* | Logistics & Supply Chain | Recommendation rating: 8.0/10
> 
> **Pros**: Auto generated reports, easy escalations to csd team and replying to customers, easy way to supervise agent's on daily and hourly basis.
> 
> **Cons**: Sentiments are not accurate as of now, few issue we were getting on this tool but sorted later by the Locobuzz team.
> 
> Its good. We can continue working on it and can recommend to other companies as well.

-----

### "Software that can rule the social space" — 3.0/5

> **Nandkishor** | *2 June 2019* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of configuration
PR Dashboard 
Simplicity of the tool
> 
> **Cons**: At times slow
Loading time can be improved
Interface can be much better
> 
> 1\. PR Dashboard should have filters of followers and it should extend its display timeline to past 24 hrs
2. Also verified user filter should be present in social buzz and PR Dashboard
3. Customizable potential reach options for campaigns, so brand can customize and use their own formulas to calculate potential reach

-----

### "Feedback" — 5.0/5

> **Aju Sam** | *27 February 2023* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Very good innovation and service. Locobuzz team is proactive in customer support and hand holding
> 
> **Cons**: Very good innovation and service. Locobuzz team is proactive in customer support and hand holding
> 
> Very good

-----

### "Review by Chitra (PW)" — 4.0/5

> **Chitra** | *21 August 2023* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: Quite insightful, can improve reports and stats
> 
> **Cons**: Locobuzz is a good platform but sometimes it becomes difficult for agent to understand the platform.
> 
> Good

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2063424/locobuzz)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/locobuzz/> |
| en-AE | <https://www.getapp.ae/software/2063424/locobuzz> |
| en-AU | <https://www.getapp.com.au/software/2063424/locobuzz> |
| en-CA | <https://www.getapp.ca/software/2063424/locobuzz> |
| en-GB | <https://www.getapp.co.uk/software/2063424/locobuzz> |
| en-IE | <https://www.getapp.ie/software/2063424/locobuzz> |
| en-NZ | <https://www.getapp.co.nz/software/2063424/locobuzz> |
| en-SG | <https://www.getapp.sg/software/2063424/locobuzz> |
| en-ZA | <https://www.getapp.za.com/software/2063424/locobuzz> |

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