---
description: Learn more about Salesforce Communications Cloud. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Communications Cloud Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Order Management Software](/directory/594/order-management/software) > [Salesforce Communications Cloud](/software/2062821/communications-cloud)

# Salesforce Communications Cloud

Canonical: https://www.getapp.com.au/software/2062821/communications-cloud

> With Communications Cloud you can quickly adapt to changing customer expectations, drive faster time to value, unify every part of the organization and enable seamless personalization for customers across all channels.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Salesforce
- **Location**: San Francisco, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: USD 275.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Communications Cloud has 2 pricing plans:

Growth: Deeply customizable CRM for communications service providers.
 - starting at $275/month (billed annually)

Advanced: Deeply customizable CRM with quoting, doc gen, and automation for communication service providers.
 - starting at $425/month (billed annually)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- ACH Payment Processing
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Billing & Invoicing
- Billing Rate Management
- Billing for Data
- Billing for Voice
- CRM
- Call Monitoring
- Carrier Access Billing
- Catalog Creation
- Categorisation/Grouping
- Chargeback Tracking

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Order Management Software](https://www.getapp.com.au/directory/594/order-management/software)

## Related Categories

- [Order Management Software](https://www.getapp.com.au/directory/594/order-management/software)
- [CPQ Software](https://www.getapp.com.au/directory/627/configure-price-quote/software)
- [Catalogue Management Software](https://www.getapp.com.au/directory/188/catalog-management/software)
- [Telecom Expense Management Software](https://www.getapp.com.au/directory/293/telecom-expense-management/software)
- [Subscription Management Software](https://www.getapp.com.au/directory/574/recurring-billing-and-subscription-management/software)

## Alternatives

1. [NetSuite](https://www.getapp.com.au/software/9137/netsuite) — 4.2/5 (2003 reviews)
2. [OneBill](https://www.getapp.com.au/software/2046728/onebill-subscription-billing-platform) — 4.8/5 (20 reviews)
3. [Odoo](https://www.getapp.com.au/software/102445/odoo) — 4.2/5 (1294 reviews)
4. [Kentro](https://www.getapp.com.au/software/2061813/kentro) — 4.9/5 (16 reviews)
5. [Expedite Commerce](https://www.getapp.com.au/software/2058053/expedite-commerce) — 4.8/5 (21 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2062821/communications-cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/retail-consumer-services-software/a/communications-cloud/> |
| en-AE | <https://www.getapp.ae/software/2062821/communications-cloud> |
| en-AU | <https://www.getapp.com.au/software/2062821/communications-cloud> |
| en-CA | <https://www.getapp.ca/software/2062821/communications-cloud> |
| en-GB | <https://www.getapp.co.uk/software/2062821/communications-cloud> |
| en-IE | <https://www.getapp.ie/software/2062821/communications-cloud> |
| en-NZ | <https://www.getapp.co.nz/software/2062821/communications-cloud> |
| en-SG | <https://www.getapp.sg/software/2062821/communications-cloud> |
| en-ZA | <https://www.getapp.za.com/software/2062821/communications-cloud> |

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