---
description: Learn more about AgentAssist. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: AgentAssist Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/2043/speech-analytics/software) > [AgentAssist](/software/2062194/agentassist)

# AgentAssist

Canonical: https://www.getapp.com.au/software/2062194/agentassist

> Real-time call analysis that guides and coaches agents to stay compliant, allowing them to solely focus on solving the customer's query. Agent Assist contains several features that improve agent satisfaction, such as automated pop ups and call wrap-ups.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of AgentAssist

• Improve agent experience and job satisfaction

• Reduce agent turnover rates

• Boost customer experience and loyalty

• Significant reduction in onboarding time for new agents

• Enhance compliance \& KPI adherence

• Improve first call resolution (FCR)

• Reduce average handle time

## About the vendor

- **Company**: Xdroid

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, Finnish, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Activity Dashboard
- Audio Capture
- Automatic Call Distribution
- Automatic Transcription
- CRM
- Call Monitoring
- Call Reporting
- Call Scripting
- Call Tracking
- Categorisation/Grouping
- Chat/Messaging
- Communication Management
- Customer Experience Management
- Customer Service Analytics
- Customizable Reports
- HIPAA Compliant
- Language Detection
- Multi-Language
- Performance Management
- Performance Metrics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Speech Analytics Software](https://www.getapp.com.au/directory/2043/speech-analytics/software)

## Alternatives

1. [Rilla](https://www.getapp.com.au/software/2071538/rillavoice) — 4.8/5 (348 reviews)
2. [Fathom](https://www.getapp.com.au/software/2071295/fathom-1) — 5.0/5 (807 reviews)
3. [Gong.io](https://www.getapp.com.au/software/115403/gong-io) — 4.8/5 (560 reviews)
4. [CallAI](https://www.getapp.com.au/software/2068364/callai) — 4.7/5 (7 reviews)
5. [Transkriptor](https://www.getapp.com.au/software/2074121/transkriptor) — 4.7/5 (550 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2062194/agentassist)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2062194/agentassist> |
| de-AT | <https://www.getapp.at/software/2062194/agentassist> |
| en | <https://www.getapp.com/emerging-technology-software/a/agentassist/> |
| en-AE | <https://www.getapp.ae/software/2062194/agentassist> |
| en-AU | <https://www.getapp.com.au/software/2062194/agentassist> |
| en-CA | <https://www.getapp.ca/software/2062194/agentassist> |
| en-GB | <https://www.getapp.co.uk/software/2062194/agentassist> |
| en-IE | <https://www.getapp.ie/software/2062194/agentassist> |
| en-NZ | <https://www.getapp.co.nz/software/2062194/agentassist> |
| en-SG | <https://www.getapp.sg/software/2062194/agentassist> |
| en-ZA | <https://www.getapp.za.com/software/2062194/agentassist> |
| es | <https://www.getapp.es/software/2062194/agentassist> |
| es-CL | <https://www.getapp.cl/software/2062194/agentassist> |
| es-CO | <https://www.getapp.com.co/software/2062194/agentassist> |
| es-MX | <https://www.getapp.com.mx/software/2062194/agentassist> |
| fr | <https://www.getapp.fr/software/2062194/agentassist> |
| fr-BE | <https://fr.getapp.be/software/2062194/agentassist> |
| fr-CA | <https://fr.getapp.ca/software/2062194/agentassist> |
| nl | <https://www.getapp.nl/software/2062194/agentassist> |
| nl-BE | <https://www.getapp.be/software/2062194/agentassist> |
| pt | <https://www.getapp.com.br/software/2062194/agentassist> |
| pt-PT | <https://www.getapp.pt/software/2062194/agentassist> |

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