---
description: Learn more about Lookout. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
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title: Lookout Reviews, Cost & Features | GetApp Australia 2026
---

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# Lookout

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> With a client app, care support worker app, and an administration dashboard, Lookout's all-in-one software makes it easy for home care providers, and their care teams, to provide the highest quality client care. 

Experience the Lookout difference. Reach out today\!
> 
> Verdict: Rated **4.7/5** by 38 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Lookout

Include a client app, care worker app, and the administration dashboard. 
Easy to connect care workers + clients \& their loved ones + and your entire care team\!  
All-in-one. One software for your entire care team\! From finance, to rostering, to care - with Lookout, all departments are connected. 
Easy-to-use. 
Affordable. 
Being built by care, for care, the platform keeps up with industry changes\!

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 38 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: The Lookout Way

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Contact The Lookout Way for pricing information.
https://www.thelookoutway.com/pricing
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Admissions Management
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Assessment Management
- Attendance Tracking
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Care Plan Management
- Charting
- Claims Management
- Client Management
- Client Portal
- Clinical Care

## Integrations (5 total)

- Intercom
- Sisense
- Tanda
- Workato
- Xero

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Home Care Software](https://www.getapp.com.au/directory/717/home-care/software)

## Related Categories

- [Home Health Care Software](https://www.getapp.com.au/directory/61/home-health-care/software)
- [Home Care Software](https://www.getapp.com.au/directory/717/home-care/software)
- [Long Term Care Software](https://www.getapp.com.au/directory/911/long-term-care/software)
- [Assisted Living Software](https://www.getapp.com.au/directory/891/assisted-living/software)

## Alternatives

1. [GEOH](https://www.getapp.com.au/software/2080153/geoh) — 4.9/5 (148 reviews)
2. [eRSP](https://www.getapp.com.au/software/2067747/ersp) — 4.2/5 (99 reviews)
3. [AxisCare](https://www.getapp.com.au/software/104545/axiscare-software) — 4.6/5 (729 reviews)
4. [ShiftCare](https://www.getapp.com.au/software/2050072/shiftcare) — 4.6/5 (144 reviews)
5. [CareSmartz360](https://www.getapp.com.au/software/141759/caresmartz360) — 4.8/5 (181 reviews)

## Reviews

### "Member information all in one place" — 5.0/5

> **JodieAnne** | *15 June 2023* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: All the member's information is in the one place, and easy to locate and differentiate between different actions - required or previous.Smooth transition between pagesAllows for cutting and pasting, assigning to specific team members, tagging of people also using it, categorisation, tags to classify.
> 
> **Cons**: It takes some time to learn as vastly different than anything I'd used previously, however after a few weeks of regular use it's very user friendly.
> 
> I use it 8 hours 5 days a week and love the convenience, the efficiency it enables by being able to find things on a member's profile with ease by looking at 'subject' headings. The various functions all play a part in making our working day easier, more efficient and keeping everyone aware of what is going on with a member.

-----

### "LOW Review" — 5.0/5

> **Candi** | *27 December 2022* | Individual & Family Services | Recommendation rating: 10.0/10
> 
> **Pros**: Tickets they are a big game changer for me, being able to set up so many different ones to be able to provide the best care for the clients is a cut above the rest.
> 
> **Cons**: I have yet to use the referral to Allied health section of the program due to other companies using email referrals not a program yet.
> 
> The tickets have really helped us to be able to keep track of all the little and big errands that need to be done overall for clients and staff.

-----

### "Not bad" — 4.0/5

> **David** | *16 October 2023* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: Nice and Tidy Web Based I liked and would recommend
> 
> **Cons**: Cos it s web based and app friendlyHappy with it so far
> 
> Happy with it so far

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### "Ensures the highest level and best practice care is provided for our customers" — 5.0/5

> **Bruce** | *21 October 2022* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I’ve worked in the care and disability sector for well over 10 years. Never have I seen a software platform as aligned to meeting the unique needs of both of these sectors as I have Lookout. The level of care oversight it provides for our customers is impressive, precise, and second to none. As a Manager, I use Lookout daily to manage compliance needs, and as our core procurement tool to process, order, monitor and pay for hundreds of unique orders a week. The oversight that the Lookout referral feature has for our external Allied Health Professionals in real-time, not only ensures the most up-to-date care information is provided to our external parties, but this in turn ensures the highest level and best practice care is provided for our own customers from any approved outside organisations that are representing our brand. Time and time again using real-time data.
> 
> **Cons**: None really. It really is a great platform and they are constantly developing new features.
> 
> Very helpful support

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### "Lookout Review" — 5.0/5

> **Carly** | *24 January 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I love the remote care monitoring feature which allows  oversight of our members services and support they are receiving in the home at the time of the service. It enables us to be able to recognise any changes to our members health and wellbeing and follow up promptly.The software is very easy to use and any changes or updates made to the members help plan or profile is instant which allows our helpers, members and their loved ones stay connected and update to date.
> 
> **Cons**: I honestly cant think of anything I like least at this time.
> 
> My overall experience with Lookout has been fantastic. Lookout allows me to be able to stay connected with our members, families and helpers. Lookout has many features and empowers our members and families to have choices  with their in home care services they receive and have live access at any time to view their home care package funding and statements which is transparent and easy to read and understand.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2061974/the-lookout-way)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/healthcare-pharmaceuticals-software/a/the-lookout-way/> |
| en-AE | <https://www.getapp.ae/software/2061974/the-lookout-way> |
| en-AU | <https://www.getapp.com.au/software/2061974/the-lookout-way> |
| en-CA | <https://www.getapp.ca/software/2061974/the-lookout-way> |
| en-GB | <https://www.getapp.co.uk/software/2061974/the-lookout-way> |
| en-IE | <https://www.getapp.ie/software/2061974/the-lookout-way> |
| en-NZ | <https://www.getapp.co.nz/software/2061974/the-lookout-way> |
| en-SG | <https://www.getapp.sg/software/2061974/the-lookout-way> |
| en-ZA | <https://www.getapp.za.com/software/2061974/the-lookout-way> |

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