---
description: Learn more about Smiddle Omnichannel. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Smiddle Omnichannel Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Smiddle Omnichannel](/software/2061847/smiddle-omnichannel)

# Smiddle Omnichannel

Canonical: https://www.getapp.com.au/software/2061847/smiddle-omnichannel

> Smiddle Omnichannel gives call centers the ability to use the most popular instant messengers to communicate with customers simply and easily. This is all done from a single interface in the workplace of the contact center operator maintaining all the contact center rules of routing.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Smiddle Omnichannel

 More channels to choose from - more customers covered. 
 Reduce customers' costs when contacting from abroad, while maintaining the speed of information exchange.
 Self-survises made customers involved in the process.
 Full integration with the contact center. The principle of a single window for agent space.
 Effective supervision and agent utilization: one agent for more than one client simultaneously.
 A chatbot for the routine process.
 Quick onboarding of newcomer’s agent using a lot of hints and different scripts.
 Standard contact center reporting to evaluate statistics.
 Full control of queues in voice and non-voice channels, easy connection, and change of channels by the operator depending on their current load.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smiddle
- **Founded**: 2015

## Commercial Context

- **Starting Price**: EUR 0.00
- **Pricing model**: Other
- **Pricing Details**: Please contact Smiddle for pricing details,
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Linux (On-Premise)
- **Supported Languages**: English, Polish, Russian, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Agent Interface
- Alerts/Notifications
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Customer History
- IVR
- Live Chat

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)

## Alternatives

1. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (868 reviews)
2. [Sobot](https://www.getapp.com.au/software/2079329/sobot) — 4.9/5 (94 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1778 reviews)
4. [Amazon Connect](https://www.getapp.com.au/software/2057092/amazon-connect) — 4.5/5 (93 reviews)
5. [HoduCC](https://www.getapp.com.au/software/456711/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "Smiddle Omnichannel Messenger Connector is an effective and reliable technical solution" — 5.0/5

> **Dmytro** | *7 October 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Smiddle Omnichannel Messenger Connector is able to serve customer requests through popular instant messengers: Viber, Facebook, Telegram, chat on the Bank’s website. The peculiarity of the solution is that all calls from customers go to a single service channel - Cisco Finesse, which greatly facilitates the work of agent.
Implementation of a chat bot in the Bank helped to service typical customer requests in an automatic mode, without the participation of agents, which positively affected on the efficiency and reduced the workload of the Contact Center.
Using API interfaces, Smiddle software products were integrated with the Bank's systems, which made it possible to serve not only anonymous, but also identified customer requests with personalized information, check balances and look for the nearest ATMs and branches. This significantly increased customer satisfaction with the provided services and increased their interest in alternative service channels.
> 
> **Cons**: An automated assessment of the quality of service for agents would be a great improvement.
> 
> In the process of cooperation, Smiddle has established itself as a reliable partner and team with high technical and communication skills. The company's work style is - creativity and flexibility in solving complex technical issues.
The deep professional knowledge of the development team allows implementing the desired solutions. Smiddle's contribution to the comprehensive training of our customer’s it-team is also positively evaluated. It should be noted that the project was completed in time, and all the issues were quickly resolved, which indicates a high level of customer support at Smiddle.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2061847/smiddle-omnichannel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/smiddle-omnichannel/> |
| en-AE | <https://www.getapp.ae/software/2061847/smiddle-omnichannel> |
| en-AU | <https://www.getapp.com.au/software/2061847/smiddle-omnichannel> |
| en-CA | <https://www.getapp.ca/software/2061847/smiddle-omnichannel> |
| en-GB | <https://www.getapp.co.uk/software/2061847/smiddle-omnichannel> |
| en-IE | <https://www.getapp.ie/software/2061847/smiddle-omnichannel> |
| en-NZ | <https://www.getapp.co.nz/software/2061847/smiddle-omnichannel> |
| en-SG | <https://www.getapp.sg/software/2061847/smiddle-omnichannel> |
| en-ZA | <https://www.getapp.za.com/software/2061847/smiddle-omnichannel> |

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