---
description: Learn more about Tiledesk. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
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title: Tiledesk Reviews, Cost & Features | GetApp Australia 2026
---

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# Tiledesk

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> Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.
> 
> Verdict: Rated **4.6/5** by 154 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Tiledesk

Tiledesk helps teams deliver faster support, better self-service, and scalable automation across channels, while keeping control over operations and quality.

One clear benefit is deflection of repetitive requests. By automating first-tier inquiries with AI Agents grounded on your knowledge base, many organizations target handling up to 80% of common questions without human involvement, while keeping an escalation path for edge cases through AI-to-human handover. This reduces ticket volume, lowers cost per interaction, and improves response times across web and messaging channels.

For internal teams, Tiledesk can act as an employee copilot and a company knowledge hub. When employees can ask questions in natural language and get answers based on manuals, procedures, and internal documentation, organizations often aim for productivity gains such as 40% faster execution on routine tasks like troubleshooting, policy lookups, and onboarding support. The result is less time spent searching, fewer interruptions to senior colleagues, and more consistent answers across departments.

For revenue-focused teams, AI Agents can support sales and ecommerce journeys. With multichannel engagement and proactive messaging, organizations often aim for uplifts such as 20% to 25% revenue improvement for ecommerce and omnichannel initiatives, driven by higher outreach, faster responses, guided product discovery, and improved follow-through. With MCP actions, agents can also execute steps like updating CRM records, sending follow-up emails, generating summaries, and triggering workflows, turning conversations into measurable outcomes rather than just chat.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 154 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Tiledesk
- **Location**: Galatina, Italy

## Commercial Context

- **Starting Price**: EUR 49.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: All plans include a 14-day free trial.

Tiledesk Starter is built for individuals who want to launch their first AI Agents and knowledge base workflows with monthly limits.

Tiledesk Pro is designed for small teams that need to scale AI Agents and knowledge across more conversations and channels while keeping predictable usage limits.

Tiledesk Enterprise is for organizations that need maximum flexibility, scale, and security, with custom limits tailored to operational requirements.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, Chinese, English, French, German, Italian, Kazakh, Portuguese, Russian, Serbian, Spanish, Swedish, Turkish, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Code-free Development
- Communication Management
- Configurable Workflow
- Contact Database

## Integrations (15 total)

- Brevo
- Customer.io
- Dialogflow
- HubSpot CRM
- Joomla
- Messenger
- PrestaShop
- Rasa
- Shopify
- Stripe
- Telegram
- Twilio
- Wix
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Artificial Intelligence (AI) Software](https://www.getapp.com.au/directory/1397/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence (AI) Software](https://www.getapp.com.au/directory/1397/artificial-intelligence/software)
- [AI Sales Assistant Software](https://www.getapp.com.au/directory/3872/ai-sales-assistant/software)
- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)
- [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software)
- [Conversational Marketing Software](https://www.getapp.com.au/directory/1659/conversational-marketing-platform/software)

## Alternatives

1. [Chatbase](https://www.getapp.com.au/software/2069516/chatbase) — 4.3/5 (73 reviews)
2. [Tidio](https://www.getapp.com.au/software/105081/tidio-chat) — 4.7/5 (590 reviews)
3. [ChatGPT](https://www.getapp.com.au/software/2070494/chatgpt) — 4.4/5 (336 reviews)
4. [Botsonic](https://www.getapp.com.au/software/2071616/botsonic) — 4.8/5 (79 reviews)
5. [Wati](https://www.getapp.com.au/software/2068239/wati) — 4.6/5 (202 reviews)

## Reviews

### "The WhatsApp marketing platform we love the most" — 5.0/5

> **Abi** | *26 June 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Thanks to Tiledesk, we’re able to engage with our customers on WhatsApp. This not only accelerates our sales cycle by 7x, but also cultivates lasting relationships with our customers.
> 
> **Cons**: I’ve requested video support for WhatsApp from the team
> 
> With Tiledesk chatbots, we enable our customers to reach us via WhatsApp for instant support. We also share our promotions there, as the open rates of messages exceed 90%

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### "Full-featured and  unlimited free plan" — 5.0/5

> **Trevor** | *9 August 2022* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: It's not often you find a software with a full-featured fee plan... Tiledesk is one of the best, and it is easy to integrate with your website or third-party application using JavaScript code. You can create your own bots, and have unlimited agent access (even on the free plan).
> 
> **Cons**: I don't see a way to send a contact details capture form.
> 
> Livechat for support and/or sales, and visitor monitoring.

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### "Smart and feature rick solution for sales team" — 3.0/5

> **Aswath** | *31 January 2023* | Consumer Goods | Recommendation rating: 8.0/10
> 
> **Pros**: Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.
> 
> **Cons**: The reporting and analytics part can be a bit modern and customizable.  No other major challenges found with the solution. An ideal cost effective customer oriented software solution.

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### "Great product,  great support, excited to see more businesses using Tiledesk in the future" — 4.0/5

> **Michael** | *6 September 2022* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years. Operating on an open source model is a big plus point for me specifically.
> 
> **Cons**: We are hosting Tiledesk on premise and had some troubles in deploying the Firebase version of Tiledesk in 2020 but the support was always extremely helpful and fast in their response.

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### "Good tool with growth potential" — 4.0/5

> **Diego** | *21 July 2022* | Information Services | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use and willingness of the team to listen to possible improvements.
> 
> **Cons**: Overall, nothing particularly noteworthy

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2061511/tiledesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/tiledesk/> |
| en-AE | <https://www.getapp.ae/software/2061511/tiledesk> |
| en-AU | <https://www.getapp.com.au/software/2061511/tiledesk> |
| en-CA | <https://www.getapp.ca/software/2061511/tiledesk> |
| en-GB | <https://www.getapp.co.uk/software/2061511/tiledesk> |
| en-IE | <https://www.getapp.ie/software/2061511/tiledesk> |
| en-NZ | <https://www.getapp.co.nz/software/2061511/tiledesk> |
| en-SG | <https://www.getapp.sg/software/2061511/tiledesk> |
| en-ZA | <https://www.getapp.za.com/software/2061511/tiledesk> |

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