--- description: Learn more about SkySwitch. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SkySwitch Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/1099/business-phone-systems/software) > [SkySwitch](/software/2061098/skyswitch) # SkySwitch Canonical: https://www.getapp.com.au/software/2061098/skyswitch Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2061098/skyswitch?page=2) > SkySwitch is a cloud-based PBX system that helps IT businesses streamline customer communication processes using voice or video calls, messaging, and other methodologies from a centralized platform. It lets staff members utilize the QoS (Quality of Service) monitor to manage as well as run diagnostic tools to troubleshoot network issues. > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: SkySwitch ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Please contact SkySwitch directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Activity Tracking - Call Center Management - Call Recording - Call Routing - Chat/Messaging - Conferencing - Electronic Faxes - PBX - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Trend Analysis - Unified Communications - Video Conferencing - VoIP ## Integrations (3 total) - ConnectWise Automate - Microsoft Teams - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software) ## Related Categories - [Business Phone Systems](https://www.getapp.com.au/directory/1099/business-phone-systems/software) - [Cloud PBX Software](https://www.getapp.com.au/directory/1101/cloud-pbx/software) - [VoIP Software](https://www.getapp.com.au/directory/107/voip/software) - [Telephony Software](https://www.getapp.com.au/directory/294/telephony/software) - [Unified Communications Software](https://www.getapp.com.au/directory/599/unified-communications/software) ## Alternatives 1. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (224 reviews) 2. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (987 reviews) 3. [Twilio](https://www.getapp.com.au/software/90610/twilio-communications-platform) — 4.4/5 (501 reviews) 4. [Squaretalk](https://www.getapp.com.au/software/106691/squaretalk-matrix) — 4.9/5 (102 reviews) 5. [VirtualPBX](https://www.getapp.com.au/software/1127/virtual-pbx) — 4.7/5 (37 reviews) ## Reviews ### "Great solution with a lot of capabilities." — 4.0/5 > **Matt** | *6 April 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Quick to implement solution. I was impressed that their onboarding was clear and easy to understand. I also appreciated the fact that in my case, they offered a better deal for actually completing the training. The features and ways of working are a little difficult to piece together but once you get the hang of it, easy to deploy. > > **Cons**: The web interface is slightly dated and for many of my "basic" customers, they have a difficult time navigating the site. > > Really great holistic solution. Allows businesses to get started with the basics or over a wide variety of value-add services. ----- ### "Stable - Dependable - Good people" — 5.0/5 > **Anthony** | *31 March 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: They use a well known platform. When they roll out a feature, it works. I rarely need to contact them because it just works. When I do contact them, they are there to help immediately. > > **Cons**: Slower than other providers to roll out features. > > Very good. We have used 3 other platforms before moving our client base to SkySwitch. ----- ### "Great Comprehensive Solution" — 5.0/5 > **John** | *26 July 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and understand. Great Support\! > > **Cons**: Add Chat and Video conferencing solution (or integrate with one.) Also adding a desk sharing platform with take control would be nice. > > SkySwitch is one of those gems you come along that make you so glad you found them. The support is extraordinary starting with the staff to the knowledge base and onboarding videos. I love working with this company\!\! ----- ### "SkySwitch Overall" — 5.0/5 > **Randy** | *20 April 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: I have used the software for approximately five(5) years and find is easy to work with and rich with features. I have also experienced a number of upgrades over the years that have continuously improved the product for the good. > > **Cons**: Not much to list here. If anything, I wish their reporting was a little more robust but getting information has improved dramatically from the dashboard. > > I am very pleased with my experience with SkySwitch. About the only thing I wish for is phone access to a engineer that I can talk to from time-to-time without going through a trouble ticket, but that is a minor thing. ----- ### "Highly recommend SkySwitch" — 5.0/5 > **Brandon** | *18 April 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Great platform, stability, and support. The SkySwitch support team is second to none. The Platform is reliable and stable. The services and features provided by SkySwitch are always expanding. > > **Cons**: Sometimes the innovation and new releases of the platform move slowly due to the number of resellers and 3rd party integrated services that have to be tested prior to release. > > As a SkySwitch partner reseller for almost five years now, I can say without a doubt, that partnering with SkySwitch was one of the best business decisions we have made. I have been in the Interconnect business since 1998 and the transition from Legacy on-premise PBX systems to a full UCaaS provider would not have been as smooth and successful without SkySwitch. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2061098/skyswitch?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2061098/skyswitch) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data