---
description: Learn more about Smiddle Agent Scripting. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Smiddle Agent Scripting Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Smiddle Agent Scripting](/software/2061033/smiddle)

# Smiddle Agent Scripting

Canonical: https://www.getapp.com.au/software/2061033/smiddle

> Smiddle Agent Scripting is software for scripting communication between contact center agents and customers. The software is designed for Cisco contact centers.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Smiddle Agent Scripting

The benefits of using Smiddle Agent Scripting:
-  Reduction of the impact of staff turnover on the quality of contact center operation.
- Reduction of the training period for new agents since they can receive all the necessary tips from Agent Scripting.
- Flexibility in the work of agents for various projects.
- Reduction of the costs of agents' training.
- Enhancement of agents’ efficiency by:
 Provision of clear and reliable information to your customers.
 Communication with customers according to the scenarios created by sales and service professionals.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smiddle
- **Founded**: 2015

## Commercial Context

- **Starting Price**: EUR 20,000.00
- **Pricing model**: Other
- **Pricing Details**: competitive license (per concurrent script)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Linux (On-Premise)
- **Supported Languages**: English, Polish, Russian, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Blended Call Center
- CRM
- Call Logging
- Call Scripting
- Computer Telephony Integration
- Multi-Channel Communication
- Reporting/Analytics
- Third-Party Integrations

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.getapp.com.au/software/117547/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews)
5. [Readymode](https://www.getapp.com.au/software/107701/xencall) — 4.6/5 (136 reviews)

## Reviews

### "Smiddle Agent Scripting is an excellent program solution for Contact Centre" — 5.0/5

> **Valentin** | *22 July 2017* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: The benefits of using the system:
Reduction of the training period for new agents since they can receive all the necessary tips from Agent Scripting.
Enhancement of agents efficiency.
Provision of clear and reliable information to your customers.
Communication with customers according to the scenarios created by sales and service professionals. 
Flexibility in the work of agents for various projects.
Reduction of the costs of agents training.
Reduction of the impact of staff turnover on the quality of contact centre operation.
> 
> **Cons**: You can't predict all possible questions of clients, so Agent Scripting will not run the gamut. But it will cover at least 95% of scenarios
> 
> Smiddle Agent Scripting is an excellent program solution which allows to prevent such troublesome situations, to enhance efficiency of the work, self-organization of the agent, and to provide prompt and accurate answers to the questions and objections of the clients due to created conversation scenarios.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2061033/smiddle)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/smiddle/> |
| en-AE | <https://www.getapp.ae/software/2061033/smiddle> |
| en-AU | <https://www.getapp.com.au/software/2061033/smiddle> |
| en-CA | <https://www.getapp.ca/software/2061033/smiddle> |
| en-GB | <https://www.getapp.co.uk/software/2061033/smiddle> |
| en-IE | <https://www.getapp.ie/software/2061033/smiddle> |
| en-NZ | <https://www.getapp.co.nz/software/2061033/smiddle> |
| en-SG | <https://www.getapp.sg/software/2061033/smiddle> |
| en-ZA | <https://www.getapp.za.com/software/2061033/smiddle> |

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