---
description: Learn more about Substrata. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
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title: Substrata Reviews, Cost & Features | GetApp Australia 2026
---

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# Substrata

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> Cloud-based B2B sales platform using deep learning to decode behavioral signals and guide deal strategy for revenue teams.
> 
> Verdict: Rated **4.9/5** by 166 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Substrata

\* Identifies hidden buyer intentions and resistance cues early by applying Social Signal Processing across email threads and meeting recordings, reducing the risk of late-stage deal surprises.
\* Surfaces real-time power dynamics and sentiment shifts during meetings and email exchanges through Upper-Hand Analysis and Authority Zone, allowing strategy adjustments before momentum is lost.
\* Reduces tone mismatches and miscommunication risk with the Response Simulator, which evaluates draft emails against perceived authority, competence, empathy, and clarity before sending.
\* Profiles prospect decision-making style, risk tolerance, and behavioral tendencies via DISC-based Temper analysis, enabling tailored communication approach and timing.
\* Detects stress, hesitation, and engagement gaps in online meetings through SoundWave's acoustic and non-acoustic speech feature analysis, including pauses, interruptions, turn-taking, and speech velocity.
\* Accelerates message drafting with Message Wizard, which generates outbound messages calibrated to the sentiment, authority level, and interaction dynamics of the current deal context.
\* Provides revenue leaders with a centralized dashboard tracking Upper-Hand Ratio, talk-time distribution, sentiment trends, meeting frequency, response times, and email activity across the team's pipeline.
\* Supports sales coaching and team training by delivering data-driven feedback on behavioral dynamics, communication patterns, and deal interaction quality at the individual and team level.
\* Enables multi-stakeholder deal navigation by detecting changes in participant dynamics, sentiment, and power balance across complex B2B sales cycles involving multiple decision-makers.
\* Extends signal detection to the inbox via a Chrome extension, making thread-level behavioral analysis accessible directly within the email workflow without switching platforms.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 166 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Substrata

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: 50
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Israel

## Features

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts
- CRM
- Calendar
- Coaching
- Contact Database
- Contact Management
- Conversation Intelligence
- Dashboard
- Deal Management
- Email Management
- Email Tracking
- For Sales Teams/Organizations
- Knowledge Base
- Live Chat
- Notes
- Onboarding
- Opportunity Management

## Integrations (7 total)

- Gong
- Google Workspace
- Jiminny
- Microsoft Outlook
- Microsoft Teams
- Zapier
- monday AI Work Platform

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Sales Forecasting Software](https://www.getapp.com.au/directory/584/sales-forecasting/software)

## Related Categories

- [Sales Forecasting Software](https://www.getapp.com.au/directory/584/sales-forecasting/software)
- [Sales Enablement Software](https://www.getapp.com.au/directory/605/sales-enablement/software)
- [Sales Coaching Software](https://www.getapp.com.au/directory/1411/sales-coaching/software)
- [AI Sales Assistant Software](https://www.getapp.com.au/directory/3872/ai-sales-assistant/software)
- [Email Tracking Software](https://www.getapp.com.au/directory/1409/email-tracking/software)

## Alternatives

1. [Zoho CRM](https://www.getapp.com.au/software/9908/zoho-crm) — 4.3/5 (6996 reviews)
2. [Vena](https://www.getapp.com.au/software/108591/vena) — 4.5/5 (139 reviews)
3. [Advantage Incentive Compensation Management](https://www.getapp.com.au/software/2082303/advantage-incentive-automation) — 4.9/5 (37 reviews)
4. [Pipedrive](https://www.getapp.com.au/software/90507/pipedrive) — 4.5/5 (3059 reviews)
5. [Xactly](https://www.getapp.com.au/software/2447/xactly-sales-performance-management-spm) — 4.2/5 (252 reviews)

## Reviews

### "Good support for coaching the sales team" — 5.0/5

> **Alfonso** | *8 April 2025* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: What I liked most about Substrata Q is its user-friendly interface and how seamlessly it integrates with my daily workflow. The platform is fast, reliable, and offers a range of features that truly enhance productivity and collaboration. The team behind it is also very responsive and open to feedback.
> 
> **Cons**: Honestly, there's very little to dislike. If I had to mention something, it would be that I’d love to see more customization options in future updates, but it’s not a dealbreaker at all.
> 
> My overall experience with Substrata Q has been excellent. It has exceeded my expectations in terms of performance and ease of use. Whether you're working solo or in a team, this platform provides all the tools you need to stay organized and efficient. I highly recommend it to anyone looking for a reliable solution to streamline their tasks.

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### "Our sales interactions are smarter and smoother with Substrata" — 5.0/5

> **José Manuel** | *7 April 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Substrata helps me understand things that aren't said directly in meetings and emails. It's not hard to use and works smoothly with what I do every day. The AI gives me small hints that are really useful when I'm talking with people to reach an agreement, and it doesn't feel like too much information.
> 
> **Cons**: While Substrata is great at pointing out subtle cues in conversations and written communication, occasionally the reasons behind its suggestions aren't immediately obvious, and it would be beneficial to have a little more background on why a particular insight is being offered. Additionally, the area where I can view summaries and analyses of the data takes some patience to learn how to navigate effectively and understand all the different features it offers.
> 
> Our sales interactions are smarter and smoother with Substrata.  Substrata helps me engage better with leads and improves my email communication. It makes it easier to spot good opportunities and adjust my approach, which has boosted my sales outcomes.

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### "Good for inbound outbound sales" — 5.0/5

> **Omar** | *30 March 2025* | Retail | Recommendation rating: 5.0/10
> 
> **Pros**: A good tool once you are in the process of negotiating high value targets. Prepared you well to negotiate scientifically. Has useful but complex AI features.
> 
> **Cons**: It is bit pricey and difficult to manage in short budgets.
> 
> It has matured many deals which were in limbo. We did seek help from support team at few occasions. But it mostly guides well through AI features.

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### "A wise move to have substrata" — 5.0/5

> **Angela** | *30 March 2025* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: Honestly, this thing is pretty smart. It catches the unspoken stuff that can make or break a deal. Like, ever had a prospect say one thing but mean something totally different? Substrata helps decode that. It also suggests what to do next, so I don’t have to guess.
> 
> **Cons**: It’s not magic. It messes up sometimes. Also, it takes a bit to get used to, but once you do, it’s fine. The cost? Yeah, not the cheapest, but it pays off in the long run.
> 
> I don’t go into sales calls blind anymore. I know what the client is feeling, even when they don’t say it outright. My responses are sharper. My close rate? Way better.

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### "Actionable Insights" — 5.0/5

> **Suzane Rose** | *21 April 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Helps me evaluate behaviour related tendencies and gives situational feedback to keep the buyer engaged with authority. Critical point analysis are superb.
> 
> **Cons**: More integrations with Hubspot, pipedrive, outlook etc will help.
> 
> Makes you a competitive seller. Dealmakers can use substrata to avoid mistakes and increase chances of better ROI. Sales training helps in improving sales performance. A good package overall.

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## Links

- [View on GetApp](https://www.getapp.com.au/software/2061029/substrata-q)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/substrata-scip/> |
| en-AE | <https://www.getapp.ae/software/2061029/substrata-q> |
| en-AU | <https://www.getapp.com.au/software/2061029/substrata-q> |
| en-CA | <https://www.getapp.ca/software/2061029/substrata-q> |
| en-GB | <https://www.getapp.co.uk/software/2061029/substrata-q> |
| en-IE | <https://www.getapp.ie/software/2061029/substrata-q> |
| en-NZ | <https://www.getapp.co.nz/software/2061029/substrata-q> |
| en-SG | <https://www.getapp.sg/software/2061029/substrata-q> |
| en-ZA | <https://www.getapp.za.com/software/2061029/substrata-q> |

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