About Aloha Cloud
Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.
Aloha’s core capabilities include fixed and handheld POS, online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.
Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.
Key benefits of Aloha Cloud
• Get paid faster with next day funding: customers can continue to focus on running their business with average 1-day turnaround for merchant payout. Delayed funding (some competitors can take 2+ days and those who fund quickly have specific banks they fund faster with) can cause added stress and micromanagement of finances to ensure money is available to maintain operations.
• Take orders and payments from anywhere in the restaurant with handhelds: our handheld is one of the smallest on the market, is easy to use and fits comfortably in an apron. With payments and an order-taking UI that matches the fixed terminals, servers are free to go outside on the patio or wherever they may need to bust lines or turn tables. Less visits to the terminal means more time giving customers a great experience.
• Intuitive user interface built with purpose: The Aloha Cloud user interface is easy to learn and easy to train. The UI is the same on both the fixed terminal and handheld device. Ensuring servers can efficiently take and send orders as well as manage payments.
• Tablet farm freedom: Aloha Cloud’s delivery marketplace integration via Chowly ensures restaurant operators can manage their delivery services from the POS rather than a cluttered expo or counter full of tablets.
• Get up and running quick: Aloha Cloud is easy to implement and customers can be up and running in a week or less. Operators also have access to 24/7 support for any ongoing needs or questions.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use and deploy
Reviewed on 26/07/2022
Overall this is a great system. It is a little dated but it does allow you to do many things that...
Overall this is a great system. It is a little dated but it does allow you to do many things that other POS systems dont.
Pros
This software is amazingly easy to use. I love that it integrates with online ordering. It is user-friendly and the reports are in real time.
Cons
I wish it was more updated looking. I wish you could change between screens without logging back in
Alternatives Considered
Toast POSReasons for Switching to Aloha Cloud
The ease-of-use and their long-term track record.- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No Longer Flying Blind
Reviewed on 17/06/2019
I now have information on sales and inventory movement. This is helping me with staffing and supply...
I now have information on sales and inventory movement. This is helping me with staffing and supply chain management.
Pros
The software is so intuitive and user-friendly that my staff had no adoption issues. They were productive in minutes. I found it very easy to set up, and I love the back office functionality.
Cons
I have no complaints about this software. And I used to implement software for a Fortune 20 company.
Alternatives Considered
Toast POSReasons for Choosing Aloha Cloud
They did not have a cloud-based solution and the user interface could only be described (charitably) as antiquated.Reasons for Switching to Aloha Cloud
User interface, promotional hardware bundle, cloud-based back office.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Compare and run demos speak to other users
Reviewed on 24/04/2023
Sure promised lots and delivered little. I over payed for the least technical system out there. ...
Sure promised lots and delivered little. I over payed for the least technical system out there. This system has been nothing but issues and a problem for our start up. We have had multiple NCR employees say they will fix our issues and disappear .
Pros
They promised a lot but deliver little.
Cons
System never worked as promised. Second party QR codes that you pat]y $$$ for that do not work. Your management will spend more time in office with this system than on floor with guest. Also a loyalty program you can plan on zero help- with
Alternatives Considered
Toast POSReasons for Switching to Aloha Cloud
Sold by salesman as state of the art and best of the best with updates and all the tech I wanted. Fell very short at the start of install to today.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NCR Silver is a shoo-in for the Gold
Reviewed on 26/11/2019
Wonderful customer service, simple set up, easy to customize functions, menus and items.
Wonderful customer service, simple set up, easy to customize functions, menus and items.
Pros
Super, super simple and easy to use software with plenty of tangible options for setting up menus, options, and variables.
Cons
Currently there is no support for chips on credit cards; a very simple issue that is not a deal breaker in any way.
Alternatives Considered
Square Point of SaleReasons for Switching to Aloha Cloud
Ultimately, ease of customization, back office, and lower credit processing fees.- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
My Review
Reviewed on 12/11/2020
Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a...
Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.
Pros
Device compatibility across windows workstations. Ease of end user use and ease of basic programming.
Cons
The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.
Aloha Cloud FAQs
Below are some frequently asked questions for Aloha Cloud.Q. What type of pricing plans does Aloha Cloud offer?
Aloha Cloud offers the following pricing plans:
- Starting from: USD 0.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Aloha Cloud 's Starter plan is available for free and Premium plan starts from $175/month.
Q. Who are the typical users of Aloha Cloud?
Aloha Cloud has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Aloha Cloud support?
Aloha Cloud supports the following languages:
English
Q. Does Aloha Cloud support mobile devices?
Aloha Cloud supports the following devices:
Q. What other apps does Aloha Cloud integrate with?
We do not have any information about what integrations Aloha Cloud has
Q. What level of support does Aloha Cloud offer?
Aloha Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)
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