Aloha Cloud

NCR support is generally very good but the software has a huge learning curve. That said once you learn it, it is unlikely to change.

They are an awful company. Their support system is a disaster. I don't know how many times I called NCR Silver for support and get a recording "hello we are experiencing an extremely high call volume. We will get back to you..." IF they get back to you it's hours later when customers have already left because we could not complete our transaction.

When my system was first set up, it was set up improperly based upon their support set up. After it was up and running it caused many delays where we could not input customers information and finalize the sale. So often, we received an error message "that item already exists and must create a new ticket" We call NCR Silver and was advised to proceed in an incorrect manner where the issues were never resolved. AFTER 3 YEARS OF THIS NONSENSE, It took my representative to resolve the issue after numerous hours on the telephone.

After all this, I asked for a partial credit to my account as they were responsible for the horrible software program. First, a manager would not even talk to me and flat out refused any credit. Then I asked for her manager. He did not even reply back to me.

This company is supposed to be a publicly traded company. Their program is horrible and customer support is equal par. HORRIBLE!!!! Ger professional NCR and the managers need to start getting involved with a customer instead of acting like they are holier than thou.....