About Fusion
Fusion caters to businesses of all sizes and industries, including manufacturing, retail, transportation, energy, and education. The software helps users manage inventory, accounting, and reporting processes.
Teams can maintain a database of sales activity including customer information, products sold, sales orders, and invoices. It allows businesses to create campaigns and track their success through campaign reports. Users can also set up email marketing campaigns to monitor responses and track customer behavior over time.
Using Fusion, managers can track employee information including hiring dates, job descriptions, and benefits details.
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- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly Fusion!
Reviewed on 04/01/2019
Overall, Fusion has been excellent for Missouri State University. I attended their first Fusion...
Overall, Fusion has been excellent for Missouri State University. I attended their first Fusion Summit which was a wealth of information. It has been easy to learn, easy to train others and the user manuals are easy to get to for general questions. Did I mention the support staff was great?
Pros
It is user friendly, works great with our University Banner system and the support staff are excellent. Continual updates and new releases of modules are a great benefit too. Reports are easy to get and it is easy to request enhancements and regular support tickets too.
Cons
Compared to the software we had before, not much to dislike. If there have been issues, the staff have worked with me and/or our Computer Services department to get everything resolved as quickly as possible.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I <3 Innosoft Fusion
Reviewed on 04/01/2019
Innosoft Fusion has helped our department to achieve a level of excellence than any other software...
Innosoft Fusion has helped our department to achieve a level of excellence than any other software solution could. I have full confidence that this software will continue to be the top-of-the-line solution for years to come. Innosoft has helped me to create a system for measuring impact/reach of marketing campaigns, provide regular communication to members, provide an excellent service experience (Sales, Facility Access, Registrations), and has continued to inspire us to keep pushing boundaries as we evolve with the field of Recreation. I love this company, I value the Innosoft team and I would recommend Innosoft Fusion to everyone (And I do!).
Pros
I love that this software is dedicated to the success of recreation programs. The Development team, Client Success specialists, Education team and Executive Team are consistently working towards providing a solution which meets the needs of and continues to grow with the ever-evolving field of collegiate recreation. Innosoft Fusion is the BEST software on the market, bar none! It's user friendly, versatile and has helped us further our mission with ease.
Cons
I have worked with Innosoft Fusion very closely for the past two years. During that time, I have developed a phenomenal working relationship with the team. They work diligently to ensure all users and clients are heard, creating new features and functionalities to help better their solution. I would love to see a quicker turnaround on new features. However, both development and Client Success Specialists have always been transparent about what is feasible given their release schedule.
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fusion
Reviewed on 04/01/2019
Overall, Fusion meets the majority of our facility, program and service needs as a department.
Overall, Fusion meets the majority of our facility, program and service needs as a department.
Pros
I appreciate the quick customer support and friendly education specialists. It is nice that the staff comes from campus recreation.
Cons
We have had several times where our website and client have been down for hours which has negatively affected our services and programs!
- Industry: Recreational Facilities & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Membership Management Software
Reviewed on 04/01/2019
Overall, the innosoft staff are unbelievably nice, competent, and passionate about what they do. ...
Overall, the innosoft staff are unbelievably nice, competent, and passionate about what they do. They get back to me quickly within minor or major issue which is always comforting. Fusion has made our operations so much better than they have ever have been at WashU and is worth the investment. We have really enjoyed incorporating Fusion into our daily operations.
Pros
This is by far the most user friendly software for membership management for collegiate recreation. The interface is very appealing which makes educating student/part-time staff easier than other products I've used in the past. I've also found that the staff are extremely helpful and patient in helping work out just about any issue I've encountered. Compared to the other options, Fusion is much greater.
Cons
While I understand each individual school has different needs from the Fusion software, I wish it was a little more customizable on some very minor things within the sales page. When there are buttons that we don't use (like Parking permits for example) I would like to be able to take off this button so our staff doesn't get confused. I would also like to be able to provide prompts for my sales team during certain transactions without having those prompts be public on the website. This could also be something that is fixable, but I'm not sure how to make that happen just yet.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Campus Recreation software that checks all the boxes
Reviewed on 04/01/2019
We have been a customer of Innosoft Fusion since 2013, and have been extremely happy with the Suite...
We have been a customer of Innosoft Fusion since 2013, and have been extremely happy with the Suite of Software for Campus Recreation, having watched it develop and improve with each release. As a tier 1 University with 40000 students, we have about 6000 daily access events at 4 separate facilities. In addition we have up to 500 unique Program Registrations, 700 Equipment Issue transactions and dozens of in-person or online membership renewals. We have an average of 100 daily visits to our web portal viewing program offerings, and during the late Spring this increases to 1000 unique visits for Swim Lesson registration. Innosoft Fusion handles the traffic seamlessly, and the user experience is such that there is little need for Rec Center IT support. During this time we have also developed a close relationship with Innosoft, such that we consider ourselves a partner in each other's success.
Pros
This software centralized a number of legacy and one-off applications, such as Memberships, Locker Sales, Facility Access and Equipment Issue into a single suite that is easy to maintain and update.
Cons
I have some outstanding support issues that still have not been fully addressed.
Fusion FAQs
Below are some frequently asked questions for Fusion.Q. What type of pricing plans does Fusion offer?
Fusion offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Pricing is based on the size of your customer base
Q. Who are the typical users of Fusion?
Fusion has the following typical customers:
11–50, 51–200, 201–500
Q. What languages does Fusion support?
Fusion supports the following languages:
English
Q. Does Fusion support mobile devices?
Fusion supports the following devices:
Q. What other apps does Fusion integrate with?
We do not have any information about what integrations Fusion has
Q. What level of support does Fusion offer?
Fusion offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
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