--- description: Learn more about Dialogflow. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dialogflow Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [Dialogflow](/software/2059873/dialogflow) # Dialogflow Canonical: https://www.getapp.com.au/software/2059873/dialogflow Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2059873/dialogflow?page=2) > Dialogflow allows users to build AI-powered chatbots and conversational agents, with natural language understanding and intent recognition, text, and speech processing. It allows developers to design custom virtual agents for bots, applications, services, and devices. > > Verdict: Rated **4.4/5** by 28 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 28 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialogflow - **Location**: Mountain View, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: Pay as you go - Enterprise Edition. Please contact Dialogflow directly for pricing details. The agent type, pricing, features, and quotas vary for each Dialogflow edition. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - API - Chatbot - For Developers - Intent Recognition - Live Chat - Multi-Channel Communication - Multi-Language - Natural Language Processing - Speech Recognition ## Integrations (9 total) - Avaya Enterprise Cloud - Google Chat - SignalWire - Slack - Telegram - Twilio - Twitter/X - Viber - Voximplant Platform ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Conversational AI Platforms](https://www.getapp.com.au/directory/1647/conversational-ai-platform/software) ## Alternatives 1. [Fathom](https://www.getapp.com.au/software/2071295/fathom-1) — 5.0/5 (807 reviews) 2. [UChat](https://www.getapp.com.au/software/2068586/uchat) — 4.9/5 (73 reviews) 3. [Denser AI](https://www.getapp.com.au/software/2074334/denser-ai) — 5.0/5 (31 reviews) 4. [Botsonic](https://www.getapp.com.au/software/2071616/botsonic) — 4.8/5 (79 reviews) 5. [Mindset AI](https://www.getapp.com.au/software/2079982/mindset-ai) — 4.9/5 (15 reviews) ## Reviews ### "It is now easy to make a natural language processing model without coding" — 5.0/5 > **Aditya** | *30 September 2021* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: The power of Natural Language Processing (NLP) is now available for everyone to use. DialogFlow basically enables us to create our own machine learning model for AI conversations without coding. Guess what\! We can do it for free. You just need to create a few intents or questions that states the user's intention. This could be done by just typing in some possible questions users might ask for a particular case and adding a few replies for that. After training the model you can integrate it with other application like Facebook Messenger, Telegram, Twitter, Slack or Skype for example or it could be integrated on your own website (an e-commerce website for example to sell your products). You can also build applications on top of Google Assistant. In fact Google Assistant uses the same DialogFlow engine to converse with you. Another interesting feature is that the AI agent you created can also be integrated in to your IoT projects (like switching ON and OFF a light bulb), but it needs a bit of coding knowledge. DialogFlow is available in many languages like German, Spanish, Hindi and a few other languages too. This list is increasing periodically. There is an enterprise edition of DialogFlow called DialogFlow CX or Customer Experience with some added features for enterprises. Also there are some limitations on the free version but it won't cost too much for the upgrade and the cost is based on usage like any other Google cloud feature. > > **Cons**: Some of the features in DialogFlow are still in beta phase. The number of available languages as of now is limited. It would be better if some more languages were included. Most of the advanced features in DialogFlow might be difficult to understand for regular users. It is better if you have some programming background. > > DialogFlow makes it easy to manage appointment booking and information delivery easier for customers when you integrate it in your chat applications which customers usually use to communicate with you. Also the prebuilt agents for online shopping, food delivery, FAQs etc are very useful when trying to integrate it in your own app. DialogFlow makes businesses more professional. ----- ### ""Easy to use for beginners, but complex for advanced tasks"" — 5.0/5 > **AKASH** | *20 September 2024* | Information Technology & Services | Recommendation rating: 3.0/10 > > **Pros**: What I liked most about Dialogflow is how easy it is to create chatbots and understand user conversations, even without much coding. > > **Cons**: What I liked least about Dialogflow is that it can get complicated when trying to handle more advanced features or integrate with other systems. > > Overall, my experience with Dialogflow was positive. It’s great for building simple chatbots quickly, with easy setup and natural language understanding. However, when dealing with more complex integrations or advanced customizations, it requires more technical knowledge, which can be challenging. ----- ### "Comprehensive Tool to Set-up Chatbot" — 3.0/5 > **Gaurav** | *16 September 2020* | Food & Beverages | Recommendation rating: 7.0/10 > > **Pros**: I appreciate Dailogflow software's one-click integration and context management features. I used them to deploy chatbot across multiple websites and mobile apps. Plus, it helped me and my development team customize its responses to our customers questions. Additionally, Dialogflow's project testing console and natural language understanding capabilities ensured our automated chatbot responses were relevant to intent of customers' questions. Also, it kept in mind related questions which would be asked in the near future by the same customers. It helped implement artificial intelligence and machine learning. > > **Cons**: The design of web chat integration is not very compelling. Also, our developers thought Dialogflow documentation around Python SDK is limited in scope. it has limited examples of implementation, use cases are not diverse and few tutorials on how to implement. As an admin of Dialogflow, it makes it complex to configure various actions or create custom components of the chatbot application. In a nutshell, using Dialogflow, it often becomes challenging to customize chatbot flow when a marketer has limited technical expertise. > > My overall experience with Dialogflow has been satisfactory. I used it to configure an automated chatbot that responded efficiently to customers questions and predicted their responses. I worked with marketers and developers to deploy the chatbot across multiple apps and websites in less time. Plus, I integrated it with our website experience so it didn't look out of place. This integration of chatbot helped improve customer traffic, engagement and conversions. So, it drove higher ROI by acquiring new customers and retaining active customers at lower cost. ----- ### "Customer Support Lifesaver" — 5.0/5 > **Verified Reviewer** | *10 September 2022* | Internet | Recommendation rating: 10.0/10 > > **Pros**: I am not sure I would be where I am professionally if it wasn't for Dialogflow\! The tool helped the support team I manage auto close about 3.5k conversations that were not support queries but auto replies from WhatsApp Business numbers of our customers. > > **Cons**: The tool doesn't detect queries of more than 256 characters and also the reliability on keywords is very high. It doesn't do NLP cleanly. > > It's been an honour to be able to learn and implement this tool in my daily workstream at a unicorn company. ----- ### "Ultra legend in AI and NLP" — 4.0/5 > **Mukesh** | *9 December 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: This is something like ease of developing for chatbot application. Easy to use and accessible UI interface. Any non techie can be develop their own Normal chat bot following any tutorials. Also it offers many one click integration for major messaging platforms which makes user easy to deploy their chat bots to various platforms in few minutes. > > **Cons**: Speech to text recognition should be improved. Also some of inputs aren't being captured correctly. Sometimes agent training doesn't start while saving changes for agents. > > It's good compared to other development platform. Specially i love this because of its easy to use features. Also it offers many features without a single penny. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2059873/dialogflow?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2059873/dialogflow) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data