---
description: Learn more about Staircase AI by Gainsight. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Staircase AI by Gainsight Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [Staircase AI by Gainsight](/software/2059834/staircase-ai)

# Staircase AI by Gainsight

Canonical: https://www.getapp.com.au/software/2059834/staircase-ai

> Staircase AI analyzes millions of customer interactions and turns them into actionable human insights, impossible to spot with the naked eye. We help Customer Success teams by revealing deep human signals and uncovering true customers' health, sentiment, journey events, risks, and opportunities.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Staircase AI by Gainsight

\- Track Sentiment trends Overtime: Staircase AI analyzes customers feedback and helps users reveal how customers feel about their product or services, about different topics, over time. 

- Engage with each stakeholder, right on time: How often do users need to contact their decision makers? Are they reaching their outreach goals? Staircase AI allows users to define their stakeholder engagement goals,  and continuously track and enforce them. 

- Track stakeholder changes and KPIs automatically: Mapping stakeholders is hard, and tracking their changes and shifts is even harder. 
Staircase AI uncovers stakeholders changes and alerts users automatically when someone leaves, transitions, or goes underwater, so that they can keep up with their customers. 

- Identify \& track main chatter topics discussed by customers: Staircase AI identifies hot topics customers are talking about, and combines it with Sentiment Analysis to discover what customers are really happy or unhappy with.

## About the vendor

- **Company**: Gainsight
- **Location**: Redwood City, US
- **Founded**: 2009

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Israel, United States

## Features

- Dashboard
- Data Discovery
- Data Visualization
- Sentiment Analysis

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software)

## Related Categories

- [Customer Success Software](https://www.getapp.com.au/directory/959/customer-success/software)
- [Data Analysis Software](https://www.getapp.com.au/directory/1129/data-analysis/software)

## Alternatives

1. [Viaje.ai](https://www.getapp.com.au/software/2069448/viaje-ai) — 5.0/5 (11 reviews)
2. [OpenText Analytics Cloud](https://www.getapp.com.au/software/102509/opentext-analytics-suite) — 5.0/5 (1 reviews)
3. [Procore](https://www.getapp.com.au/software/9704/procore) — 4.5/5 (2657 reviews)
4. [Wix](https://www.getapp.com.au/software/90955/wix) — 4.4/5 (10661 reviews)
5. [Tableau](https://www.getapp.com.au/software/90797/tableau-software) — 4.6/5 (2351 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2059834/staircase-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/business-intelligence-analytics-software/a/staircase-ai/> |
| en-AE | <https://www.getapp.ae/software/2059834/staircase-ai> |
| en-AU | <https://www.getapp.com.au/software/2059834/staircase-ai> |
| en-CA | <https://www.getapp.ca/software/2059834/staircase-ai> |
| en-GB | <https://www.getapp.co.uk/software/2059834/staircase-ai> |
| en-IE | <https://www.getapp.ie/software/2059834/staircase-ai> |
| en-NZ | <https://www.getapp.co.nz/software/2059834/staircase-ai> |
| en-SG | <https://www.getapp.sg/software/2059834/staircase-ai> |
| en-ZA | <https://www.getapp.za.com/software/2059834/staircase-ai> |

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