---
description: Learn more about Microsoft 365 Help Desk Ticketing System. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Microsoft 365 Help Desk Ticketing System Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Microsoft 365 Help Desk Ticketing System](/software/2059781/microsoft-365-help-desk-ticketing-system)

# Microsoft 365 Help Desk Ticketing System

Canonical: https://www.getapp.com.au/software/2059781/microsoft-365-help-desk-ticketing-system

> Establish seamless communication between the employees and help desk agents with Microsoft 365 Help Desk Ticketing System.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Microsoft 365 Help Desk Ticketing System

Cloud-based help desk system
Ability to mark top priority requests and statuses
Knowledge base to reduce repetitive requests
Cross-device accessibility
Microsoft account Single Sign-On(SSO)
Reduce agent response time
Unlimited ticket volume
Easy integration with other enterprise systems
Use built-in reports on Power BI
Quick updates on the status
Department-to-department synchronization
Advanced reporting
Simple-to-use interface

## About the vendor

- **Company**: Veelead Solutions

## Commercial Context

- **Starting Price**: USD 49.00
- **Pricing model**: Per User
- **Pricing Details**: Please contact Veelead Solutions for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Automated Routing
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Performance Metrics
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.com.au/software/113939/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2059781/microsoft-365-help-desk-ticketing-system)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/microsoft-365-help-desk-ticketing-system/> |
| en-AE | <https://www.getapp.ae/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-AU | <https://www.getapp.com.au/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-CA | <https://www.getapp.ca/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-GB | <https://www.getapp.co.uk/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-IE | <https://www.getapp.ie/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-NZ | <https://www.getapp.co.nz/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-SG | <https://www.getapp.sg/software/2059781/microsoft-365-help-desk-ticketing-system> |
| en-ZA | <https://www.getapp.za.com/software/2059781/microsoft-365-help-desk-ticketing-system> |

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