---
description: Learn more about Epicor Service CRM. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Epicor Service CRM Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Appointment Scheduling Software](/directory/316/appointments-scheduling/software) > [Epicor Service CRM](/software/2059649/epicor-service-crm)

# Epicor Service CRM

Canonical: https://www.getapp.com.au/software/2059649/epicor-service-crm

> Epicor Service CRM is a cloud-based solution that helps you manage your customer relationships from quote to sale, from service to delivery, and beyond.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Epicor Service CRM

Improved social media and web presence
Increase repeat business
Simplicity
Improve customer communication during the service process
Improve appointment success and show up rate

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 3.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Epicor Software
- **Location**: Austin, US
- **Founded**: 1996

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Epicor Software for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- CRM
- Calendar Management
- Call Reminders
- Campaign Management
- Communication Management
- Confirmations/Reminders
- Contact Database
- Customer Communication
- Customer Data Management
- Customer Engagement
- Customer History
- Customer Segmentation
- Dashboard
- Email Campaign Management
- Email Management

## Integrations (1 total)

- Epicor Catalog for Automotive

## Support Options

- FAQs/Forum
- Knowledge Base

## Category

- [Appointment Scheduling Software](https://www.getapp.com.au/directory/316/appointments-scheduling/software)

## Related Categories

- [Appointment Scheduling Software](https://www.getapp.com.au/directory/316/appointments-scheduling/software)
- [Customer Loyalty Software](https://www.getapp.com.au/directory/204/customer-loyalty/software)
- [Appointment Reminder Software](https://www.getapp.com.au/directory/1095/appointment-reminder/software)
- [Car Dealer Software](https://www.getapp.com.au/directory/201/auto-dealers/software)
- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Autorox](https://www.getapp.com.au/software/2061384/autrorox) — 4.8/5 (62 reviews)
3. [Thryv](https://www.getapp.com.au/software/113901/thryv) — 4.2/5 (505 reviews)
4. [Marketing 360](https://www.getapp.com.au/software/104247/marketing-360) — 4.5/5 (1132 reviews)
5. [EngagePackage](https://www.getapp.com.au/software/2071852/engagepackage) (0 reviews)

## Reviews

### "Great program\!" — 5.0/5

> **August** | *9 April 2024* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use and the reports and dashboard that you can develop.
> 
> **Cons**: A lot of customization had to be done. Not a big deal, you'll have that with most software.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2059649/epicor-service-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/retail-consumer-services-software/a/epicor-service-crm/> |
| en-AE | <https://www.getapp.ae/software/2059649/epicor-service-crm> |
| en-AU | <https://www.getapp.com.au/software/2059649/epicor-service-crm> |
| en-CA | <https://www.getapp.ca/software/2059649/epicor-service-crm> |
| en-GB | <https://www.getapp.co.uk/software/2059649/epicor-service-crm> |
| en-IE | <https://www.getapp.ie/software/2059649/epicor-service-crm> |
| en-NZ | <https://www.getapp.co.nz/software/2059649/epicor-service-crm> |
| en-SG | <https://www.getapp.sg/software/2059649/epicor-service-crm> |
| en-ZA | <https://www.getapp.za.com/software/2059649/epicor-service-crm> |

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