---
description: Learn more about Rootly. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Rootly Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [Rootly](/software/2059591/rootly)

# Rootly

Canonical: https://www.getapp.com.au/software/2059591/rootly

> Rootly is a cloud-based incident management solution that helps businesses in technology, consumer electronics, cosmetics, and other sectors track and manage incidents via alerts, role assignments, audit trails, risk assessments, and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Rootly

Some things you can do and automate with Rootly:
 - 🧪 Creating dedicated incident channels, Zoom rooms, and Jira tickets
 - 🧑🏾‍🤝‍🧑🏾 Looping in the right teams/responders and assign roles (e.g. Commander)
 - ⏰ Setting reminders and tasks (e.g. updating Statuspage every 30min)
 - 🎤 Communication with stakeholders (e.g. Statuspage, Slack, Email)
 - 📌 Automated postmortem timeline generation and action item tracking
 - 📟 Paging on-call via PagerDuty / Opsgenie without leaving Slack
 - 📊 Tracking and visualizing metrics such as MTTR and incident causes
 - 📝 Write postmortems in tools you use like Confluence, Google Docs, and more
 - ...and much more\!

Will Rootly work with my existing process? Yes\!
 - 🔮 Workflow builder lets you customize Rootly (e.g. page Infra and email leadership when incident \> SEV1)
 - 🎛️ 30+ integrations across PagerDuty, Opsgenie, Jira, GitHub, Datadog, Zendesk, and API for custom requests

## About the vendor

- **Company**: Rootly

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact Rootly for pricing details at sales@rootly.com
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Audit Management
- Audit Trail
- Communications Management
- Compliance Management
- Corrective and Preventive Actions (CAPA)
- Customizable Reports
- Customizable Templates
- Data Visualization
- Disaster Recovery
- Document Management
- Email Alerts
- Event Logs
- Forms Management
- IT Incident Management
- Incident Reporting
- Investigation Management
- Issue Management

## Integrations (28 total)

- Airtable
- Confluence
- Datadog
- Dropbox Paper
- Freshservice
- GitHub
- GitLab
- Google Calendar
- Google Docs
- Google Meet
- Grafana
- Heroku
- Jira
- Looker
- Mattermost

... and 13 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Incident Management Software](https://www.getapp.com.au/directory/1415/incident-management/software)

## Alternatives

1. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.getapp.com.au/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [Site24x7](https://www.getapp.com.au/software/91129/site24x7) — 4.7/5 (344 reviews)
4. [SafetyCulture](https://www.getapp.com.au/software/102403/iauditor) — 4.6/5 (253 reviews)
5. [ilert](https://www.getapp.com.au/software/187171/ilert) — 4.7/5 (64 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2059591/rootly)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/rootly/> |
| en-AE | <https://www.getapp.ae/software/2059591/rootly> |
| en-AU | <https://www.getapp.com.au/software/2059591/rootly> |
| en-CA | <https://www.getapp.ca/software/2059591/rootly> |
| en-GB | <https://www.getapp.co.uk/software/2059591/rootly> |
| en-IE | <https://www.getapp.ie/software/2059591/rootly> |
| en-NZ | <https://www.getapp.co.nz/software/2059591/rootly> |
| en-SG | <https://www.getapp.sg/software/2059591/rootly> |
| en-ZA | <https://www.getapp.za.com/software/2059591/rootly> |

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