--- description: Learn more about Fixzy Assist. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Fixzy Assist Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [Fixzy Assist](/software/2059269/fixzy-assist) # Fixzy Assist Canonical: https://www.getapp.com.au/software/2059269/fixzy-assist Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2059269/fixzy-assist?page=2) > Disrupting traditional methods by providing a easy to use visual assistance solution so that organisations can reduce costs, improve customer service which will reduce carbon emissions and delivery better staff wellbeing and compliance > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Fixzy Assist Improved customer response times Improved first time fix rates Improved customer success rates Reduced costs Reduced carbon emissions ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fixzy Limited ## Commercial Context - **Starting Price**: GBP 19.50 - **Pricing model**: Other (Free Trial) - **Pricing Details**: SaaS model starting at £19.50 per user per month, although a number of pricing models are available from per job, per user and even flat rate. The technology is also offered also as a SDK/API allowing integration into existing mobile apps and workflows. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, German, Polish, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - 3D Objects - API - Activity Dashboard - Activity Tracking - Audit Trail - Automatic Call Distribution - Call Logging - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Compliance Management - Computer Telephony Integration - Dashboard - Data Transformation - Estimating - Feedback Management ## Support Options - Email/Help Desk - Phone Support ## Category - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software) - [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software) - [Augmented Reality Software](https://www.getapp.com.au/directory/1403/augmented-reality/software) - [Artificial Intelligence (AI) Software](https://www.getapp.com.au/directory/1397/artificial-intelligence/software) - [Deep Learning Software](https://www.getapp.com.au/directory/1401/deep-learning/software) ## Alternatives 1. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Zoho Desk](https://www.getapp.com.au/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [Atera](https://www.getapp.com.au/software/102017/atera) — 4.5/5 (446 reviews) 5. [Help Lightning](https://www.getapp.com.au/software/2032751/help-lightning) — 5.0/5 (10 reviews) ## Reviews ### "Excellent remote and onsite video recording tool" — 5.0/5 > **Ciaran** | *13 June 2022* | Alternative Dispute Resolution | Recommendation rating: 10.0/10 > > **Pros**: The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients. > > **Cons**: Nothing reported as yet, as we are still in the early days. > > We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity. ----- ### "Ground-breaking tech\!" — 5.0/5 > **Kerry** | *9 June 2022* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint. > > **Cons**: We have no faults to report, all round great product. > > Amazing\! Firstcall have really benefited from adopting Fixzy\! The business is so streamlined and communication is the best it has ever been thanks to this incredible app\! ----- ### "Great time saver" — 4.0/5 > **Greg** | *10 June 2022* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Saves us unnecessary call outs for additional labour > > **Cons**: nothing ----- ### "Superb App\!\!" — 5.0/5 > **William** | *9 June 2022* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product > > **Cons**: always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome > > really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates ----- ### "Must for Speed and efficiency" — 5.0/5 > **Michael** | *20 July 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy to use, great service and it improves our Business. > > **Cons**: Initially it was hard to change our habits like it with all change when you’ve been working a certain way for years, but glad we have transitioned now. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2059269/fixzy-assist?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2059269/fixzy-assist) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data