---
description: Learn more about SmartInbox. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SmartInbox Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [SmartInbox](/software/2058937/smartinbox)

# SmartInbox

Canonical: https://www.getapp.com.au/software/2058937/smartinbox

> SmartInbox is an online conversation app for e-commerce businesses that keeps all customer communication in one place. This easy-to-use, automated platform gives e-commerce stores a personalized inbox, enabling them to deliver timely responses for customer requests, status updates, and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: User.com
- **Location**: Warsaw, Poland
- **Founded**: 2015

## Commercial Context

- **Starting Price**: USD 9.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Poland

## Features

- Alerts/Notifications
- Autoresponders
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- Personalization
- Real-time Consumer-facing Chat
- Template Management
- Third-Party Integrations

## Integrations (7 total)

- Facebook Business Suite
- Futr
- Instagram
- Shopify
- Shopify Plus
- WooCommerce
- Zapier

## Support Options

- FAQs/Forum
- Knowledge Base

## Category

- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)
- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.getapp.com.au/software/2035411/whatsapp) — 4.7/5 (16325 reviews)
2. [Viber](https://www.getapp.com.au/software/2049588/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.getapp.com.au/software/2051851/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.getapp.com.au/software/114023/telegram) — 4.7/5 (6408 reviews)
5. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1757 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2058937/smartinbox)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2058937/smartinbox> |
| de-AT | <https://www.getapp.at/software/2058937/smartinbox> |
| en | <https://www.getapp.com/customer-management-software/a/smartinbox/> |
| en-AE | <https://www.getapp.ae/software/2058937/smartinbox> |
| en-AU | <https://www.getapp.com.au/software/2058937/smartinbox> |
| en-CA | <https://www.getapp.ca/software/2058937/smartinbox> |
| en-GB | <https://www.getapp.co.uk/software/2058937/smartinbox> |
| en-IE | <https://www.getapp.ie/software/2058937/smartinbox> |
| en-NZ | <https://www.getapp.co.nz/software/2058937/smartinbox> |
| en-SG | <https://www.getapp.sg/software/2058937/smartinbox> |
| en-ZA | <https://www.getapp.za.com/software/2058937/smartinbox> |

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