---
description: Learn more about HelpCenter. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpCenter Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Ticketing Systems](/directory/86/ticketing/software) > [HelpCenter](/software/2058814/helpcenter)

# HelpCenter

Canonical: https://www.getapp.com.au/software/2058814/helpcenter

> HelpCenter is a cloud-based helpdesk software used by thousands of businesses worldwide to manage their customer support, live chats and FAQs.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sharkbyte Inc.
- **Founded**: 2017

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Colombia, Croatia, Cyprus, Denmark, France, Germany, Hong Kong SAR China, India, Indonesia, Ireland, Italy, Japan, Lithuania, Malaysia and 17 more

## Features

- Autoresponders
- Chat/Messaging
- Contact Management
- Customisable Branding
- Email Management
- Knowledge Base Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Website Management

## Category

- [Ticketing Systems](https://www.getapp.com.au/directory/86/ticketing/software)

## Related Categories

- [Ticketing Systems](https://www.getapp.com.au/directory/86/ticketing/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [Live Chat Software](https://www.getapp.com.au/directory/561/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [WhatsApp](https://www.getapp.com.au/software/2035411/whatsapp) — 4.7/5 (16298 reviews)
4. [LiveChat](https://www.getapp.com.au/software/8385/livechat) — 4.6/5 (1715 reviews)
5. [Slack](https://www.getapp.com.au/software/91563/slack) — 4.7/5 (24046 reviews)

## Reviews

### "Powerful for digitally driven world." — 5.0/5

> **Eliud** | *9 July 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly interface has made this tool intuitive and easy to navigate, ensuring that users whether customers or employees can quickly find the information or perform the tasks they need without frustration. Has a robust knowledge base that serves as a repository of information including FAQs, guides, tutorials and troubleshooting articles. This makes it searchable and well organized.
> 
> **Cons**: The cost should be checked. It is a little higher which inconveniences small scale users.
> 
> Well designed to improve customer service and enhance efficiency and reduce operational costs.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2058814/helpcenter)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2058814/helpcenter> |
| de-AT | <https://www.getapp.at/software/2058814/helpcenter> |
| en | <https://www.getapp.com/customer-service-support-software/a/helpcenter/> |
| en-AE | <https://www.getapp.ae/software/2058814/helpcenter> |
| en-AU | <https://www.getapp.com.au/software/2058814/helpcenter> |
| en-CA | <https://www.getapp.ca/software/2058814/helpcenter> |
| en-GB | <https://www.getapp.co.uk/software/2058814/helpcenter> |
| en-IE | <https://www.getapp.ie/software/2058814/helpcenter> |
| en-NZ | <https://www.getapp.co.nz/software/2058814/helpcenter> |
| en-SG | <https://www.getapp.sg/software/2058814/helpcenter> |
| en-ZA | <https://www.getapp.za.com/software/2058814/helpcenter> |
| es | <https://www.getapp.es/software/2058814/helpcenter> |
| es-CL | <https://www.getapp.cl/software/2058814/helpcenter> |
| es-CO | <https://www.getapp.com.co/software/2058814/helpcenter> |
| es-MX | <https://www.getapp.com.mx/software/2058814/helpcenter> |
| fr | <https://www.getapp.fr/software/2058814/helpcenter> |
| fr-BE | <https://fr.getapp.be/software/2058814/helpcenter> |
| fr-CA | <https://fr.getapp.ca/software/2058814/helpcenter> |
| nl | <https://www.getapp.nl/software/2058814/helpcenter> |
| nl-BE | <https://www.getapp.be/software/2058814/helpcenter> |
| pt | <https://www.getapp.com.br/software/2058814/helpcenter> |
| pt-PT | <https://www.getapp.pt/software/2058814/helpcenter> |

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