---
description: Learn more about mySQM Customer Service QA. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: mySQM Customer Service QA Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [mySQM Customer Service QA](/software/2058493/mysqm-fcr-insights)

# mySQM Customer Service QA

Canonical: https://www.getapp.com.au/software/2058493/mysqm-fcr-insights

> Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of mySQM Customer Service QA

Reduce Operating Costs - For every 1% improvement in FCR, you reduce your operating costs by 1%.

Reduce Customers at Risk of Defection - 95% of customers will continue to do business with the organization as a result of achieving FCR.

Improve Customer Satisfaction - For every 1% improvement in FCR there is a 1% improvement in Csat.

Improve Employee Satisfaction - For every 1% improvement in FCR there is a 1% to 5% improvement in Esat.

Increase Opportunities to Sell - When a customer's call is resolved the customer cross-selling acceptance rate increases by up to 20%.

Improve Net Promoter Score® - For the average call center, every 1% improvement in FCR increases transactional NPS by 1.4.

## About the vendor

- **Company**: SQM Group
- **Founded**: 1996

## Commercial Context

- **Starting Price**: USD 30.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Contact SQM Group for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Notifications
- CES Survey Structure
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Complaint Monitoring
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Engagement Tracking
- Feedback Management
- IVR
- Multi-Channel Communication
- NPS Survey Structure

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)
- [Contact Centre Quality Assurance Software](https://www.getapp.com.au/directory/3834/contact-center-quality-assurance/software)
- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.com.au/directory/593/contact-center/software)
- [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1758 reviews)
2. [CloudTalk](https://www.getapp.com.au/software/114835/cloudtalk) — 4.4/5 (268 reviews)
3. [Nextiva](https://www.getapp.com.au/software/91289/nextiva) — 4.6/5 (916 reviews)
4. [Genesys Cloud CX](https://www.getapp.com.au/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
5. [NiCE CXone](https://www.getapp.com.au/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2058493/mysqm-fcr-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/mysqm-fcr-insights/> |
| en-AE | <https://www.getapp.ae/software/2058493/mysqm-fcr-insights> |
| en-AU | <https://www.getapp.com.au/software/2058493/mysqm-fcr-insights> |
| en-CA | <https://www.getapp.ca/software/2058493/mysqm-fcr-insights> |
| en-GB | <https://www.getapp.co.uk/software/2058493/mysqm-fcr-insights> |
| en-IE | <https://www.getapp.ie/software/2058493/mysqm-fcr-insights> |
| en-NZ | <https://www.getapp.co.nz/software/2058493/mysqm-fcr-insights> |
| en-SG | <https://www.getapp.sg/software/2058493/mysqm-fcr-insights> |
| en-ZA | <https://www.getapp.za.com/software/2058493/mysqm-fcr-insights> |
| fr | <https://www.getapp.fr/software/2058493/mysqm-fcr-insights> |
| fr-BE | <https://fr.getapp.be/software/2058493/mysqm-fcr-insights> |
| fr-CA | <https://fr.getapp.ca/software/2058493/mysqm-fcr-insights> |

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