--- description: Learn more about SOFTWater. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SOFTWater Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Utility Billing Software](/directory/1015/utility-billing/software) > [SOFTWater](/software/2058338/softwater) # SOFTWater Canonical: https://www.getapp.com.au/software/2058338/softwater Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2058338/softwater?page=2) > The SOFTWATER utility billing software is a complete solution for your utility, water and sewer billing needs. Designed to meet the needs of any municipality, school board or other utility billers, it provides an easy-to-use interface, analytic capabilities, and data management tools. > > Verdict: Rated **4.4/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 29 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Intedata Systems - **Founded**: 1986 ## Commercial Context - **Starting Price**: USD 995.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact Intedata Systems for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - ACH Payment Processing - Billing & Invoicing - Customer Management - Customizable Templates - Electronic Payments - For Electricity - For Natural Gas - For Trash - For Water - Meter Data Management - Metered Billing - Non-Metered Billing - Online Payments - Payment Collection - Penalty/Cut-Off Processing - Rate Management - Reporting & Statistics - User Management - Work Order Management ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Utility Billing Software](https://www.getapp.com.au/directory/1015/utility-billing/software) ## Alternatives 1. [Submeter Billing](https://www.getapp.com.au/software/131227/submeter-billing) — 4.6/5 (54 reviews) 2. [Heartland Payments+](https://www.getapp.com.au/software/2035467/heartland-payment-processing) — 4.3/5 (132 reviews) 3. [ExpenseLogic](https://www.getapp.com.au/software/2078015/expenselogic) — 4.8/5 (31 reviews) 4. [Rural Billing](https://www.getapp.com.au/software/2049062/rural-billing) — 4.9/5 (58 reviews) 5. [Zego](https://www.getapp.com.au/software/2047565/zego) — 4.5/5 (81 reviews) ## Reviews ### "Great billing software" — 5.0/5 > **Verified Reviewer** | *18 September 2018* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Great tech support when call with questions > > **Cons**: The con that we have is that only certain printers can be used to print bills. > > Our department has been using SOFTWater since 2004. We have had minimal issues from the start. ----- ### "Intedata Softwater Revies" — 5.0/5 > **Linda** | *17 September 2018* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: Ease of use of the program. Comfort in using the program. Help Support button in program can answer most every question. Staff support is very useful if you don't find the answer with the help button. > > **Cons**: Deposit refund and adjustments. Sometimes when closing out an account if you don't get it before closing of billing in a particular month it bills the next month. I have to watch and adjust off. > > Softwater does the job and works great for our small water office. I know that there are features that I am sure I don't utilize to the fullest. Overall we have had great success with the program. ----- ### "Great Customer Support" — 3.0/5 > **Barbie** | *17 September 2018* | Utilities | Recommendation rating: 7.0/10 > > **Pros**: I am very happy with the customer support on Softwater. Sometimes, I wish a technician could answer my questions right when I call in, but I understand there are only a few technicians available. Any time I have had an issue, the technician offers to dial in to my site and fix the issue or show me how to fix the issue. > > **Cons**: I wish the software would allow me to re-email invoices to my customers. Also, wish there were an easier layout of the customers account showing each monthly billing and their payment applied against it, like Quickbooks does. it would really help when you are trying to explain to the customer if they missed a payment why their balance is what it is. They seem to get lost in understanding the receipt of their payment applied against their account. > > Overall, I am very happy with Softwater. ----- ### "Small system user" — 4.0/5 > **Reyna** | *20 September 2018* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Keeps track of meter readings and in case of operator or mechanical error it gives you the flexibility to manually enter or change a reading. > > **Cons**: Cannot print out previous statements and can only print the current month. After receiving a payment a statement cannot be printed with new balance. Must wait for month to close. > > Tech support is always ready to help and friendly. Our system serves around 150 customers and we are very satisfied with the software. ----- ### "Good Software... EXCELLENT Customer Service" — 4.0/5 > **Heather** | *28 September 2018* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: The windows are easy to navigate through with easy to follow instructions available in the Help Function. Tracking current usage and bills is easy to do. We are a small company and I'm sure there are features we are not able or are impractical for us to use. I'm very new to the position and to SoftWater so I particularly appreciate the help of the customer service staff. They are always available to help guide or even access remotely and show me how to accomplish what I need to do. > > **Cons**: I really don't like that you have to close out of any window you are currently in to access another. It makes for frustrating and extra steps that could easily be avoided. The Biggest help for us would be integration with Quick-books. At present all information entered into our Softwater Program must be reentered into Quick-books not only taking extra time but allowing the possibility of errors in data entry. > > Overall, I find the Customer Service reps excellent they always have an answer or find one for us and never get frustrated by my beginner questions even when i have to ask 2 - 3 times. I'm sure there are ways to make the system more efficient and integrate easier with other office software. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.com.au/software/2058338/softwater?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2058338/softwater) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Structured Data