---
description: Learn more about Castel Contact Center. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Castel Contact Center Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Castel Contact Center](/software/2058337/castel-contact-center)

# Castel Contact Center

Canonical: https://www.getapp.com.au/software/2058337/castel-contact-center

> Castel Communications helps contact centers achieve operations milestones through proactive compliance and best practices. Our suite of multichannel solutions provides communication touchpoints that include Predictive/TCPA Dialing, IP PBX, Email, SMS, Chat, Social Media and Speech Analytics.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Castel Communications
- **Location**: Buffalo, US
- **Founded**: 1982

## Commercial Context

- **Starting Price**: USD 1.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Per hour speech analytics subscription. Negotiable based on volume.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Manual Dialer
- Monitoring
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Reporting/Analytics

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

## Alternatives

1. [Aircall](https://www.getapp.com.au/software/100333/aircall) — 4.2/5 (458 reviews)
2. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (223 reviews)
3. [DialedIn CCaaS](https://www.getapp.com.au/software/104279/chasedata) — 4.8/5 (314 reviews)
4. [Dialpad](https://www.getapp.com.au/software/103849/dialpad-sell) — 4.2/5 (562 reviews)
5. [Convoso](https://www.getapp.com.au/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)

## Reviews

### "Castle contact center" — 4.0/5

> **Omar** | *1 July 2022* | Accounting | Recommendation rating: 8.0/10
> 
> **Pros**: It's easy to use and learn clients and employee people
> 
> **Cons**: Take time to be good at it but it's not a problem

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### "My firm uses Castel's speech analytics capabilities to improve call center agent training." — 5.0/5

> **Jason** | *25 May 2018* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: You can use speech analytics and keyword spotting to ensure agent compliance in real-time before a customer call is over.
> 
> **Cons**: This isn't an issue with Castel, but more so our lack of attention to properly setting up the keyword dictionary that helps spot compliance issues. We didn't do a good job at setting this up, and had to go back a second time and re-launch. But this was more our issue than Castel's.
> 
> Huge benefits in call center compliance and agent training.

## Links

- [View on GetApp](https://www.getapp.com.au/software/2058337/castel-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/castel-contact-center/> |
| en-AE | <https://www.getapp.ae/software/2058337/castel-contact-center> |
| en-AU | <https://www.getapp.com.au/software/2058337/castel-contact-center> |
| en-CA | <https://www.getapp.ca/software/2058337/castel-contact-center> |
| en-GB | <https://www.getapp.co.uk/software/2058337/castel-contact-center> |
| en-IE | <https://www.getapp.ie/software/2058337/castel-contact-center> |
| en-NZ | <https://www.getapp.co.nz/software/2058337/castel-contact-center> |
| en-SG | <https://www.getapp.sg/software/2058337/castel-contact-center> |
| en-ZA | <https://www.getapp.za.com/software/2058337/castel-contact-center> |
| fr | <https://www.getapp.fr/software/2058337/castel-contact-center> |
| fr-BE | <https://fr.getapp.be/software/2058337/castel-contact-center> |
| fr-CA | <https://fr.getapp.ca/software/2058337/castel-contact-center> |

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