---
description: Learn more about HEINZELMANN. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HEINZELMANN Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/580/issue-tracking/software) > [HEINZELMANN](/software/2058328/heinzelmann)

# HEINZELMANN

Canonical: https://www.getapp.com.au/software/2058328/heinzelmann

> HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: FCS Fair Computer Systems
- **Founded**: 1999

## Commercial Context

- **Starting Price**: EUR 1,095.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Only 1.095,00 Euro in the starting version with three supporters and one admin
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Austria, Germany, Switzerland

## Features

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Automated Routing
- Availability Management
- Benchmarking
- CMDB
- Change Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Issue Tracking Software](https://www.getapp.com.au/directory/580/issue-tracking/software)

## Related Categories

- [Issue Tracking Software](https://www.getapp.com.au/directory/580/issue-tracking/software)
- [Help Desk Software](https://www.getapp.com.au/directory/287/help-desk-ticketing/software)
- [IT Service Software](https://www.getapp.com.au/directory/1049/it-service/software)
- [ITSM Tools](https://www.getapp.com.au/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)

## Alternatives

1. [Atera](https://www.getapp.com.au/software/102017/atera) — 4.5/5 (448 reviews)
2. [Milvus](https://www.getapp.com.au/software/132287/milvus) — 4.8/5 (298 reviews)
3. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.5/5 (714 reviews)
4. [TOPdesk](https://www.getapp.com.au/software/111785/topdesk) — 4.4/5 (111 reviews)
5. [SysAid](https://www.getapp.com.au/software/90863/sysaid) — 4.5/5 (519 reviews)

## Reviews

### "Super Service und umfangreiche Funktionalitäten" — 4.0/5

> **Kilicoglu** | *31 July 2024* | Machinery | Recommendation rating: 8.0/10
> 
> **Pros**: persönlicher Kontakt
umfangreiche Funktionalitäten
> 
> **Cons**: Umsetzung von Sonderentwicklungen orientieren sich an Sprintplanung, dies kommt zu Verzögerungen (Außnahme: Blocker)

## Links

- [View on GetApp](https://www.getapp.com.au/software/2058328/heinzelmann)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2058328/heinzelmann> |
| de-AT | <https://www.getapp.at/software/2058328/heinzelmann> |
| en | <https://www.getapp.com/customer-service-support-software/a/heinzelmann-service-desk/> |
| en-AE | <https://www.getapp.ae/software/2058328/heinzelmann> |
| en-AU | <https://www.getapp.com.au/software/2058328/heinzelmann> |
| en-CA | <https://www.getapp.ca/software/2058328/heinzelmann> |
| en-GB | <https://www.getapp.co.uk/software/2058328/heinzelmann> |
| en-IE | <https://www.getapp.ie/software/2058328/heinzelmann> |
| en-NZ | <https://www.getapp.co.nz/software/2058328/heinzelmann> |
| en-SG | <https://www.getapp.sg/software/2058328/heinzelmann> |
| en-ZA | <https://www.getapp.za.com/software/2058328/heinzelmann> |

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