---
description: Learn more about tele-LOOK. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: tele-LOOK Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [tele-LOOK](/software/2058026/tele-look)

# tele-LOOK

Canonical: https://www.getapp.com.au/software/2058026/tele-look

> tele-LOOK is a zero-install visual support platform for field service, HVAC, and manufacturing. Troubleshoot equipment remotely via single-use SMS link—no apps or logins required. Features an interactive AR laser pointer, audit-proof PDF reports, and 100% GDPR compliance hosted in Germany.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of tele-LOOK

Transform Your Field Service Operations with tele-LOOK

tele-LOOK is more than a video tool; it is a strategic efficiency asset designed specifically for technical service operations, HVAC contractors, and industrial OEMs. By replacing blind dispatching with visual pre-qualification, service teams achieve significant cost reductions, faster response times, and higher employee retention.

1. Drastically Cut Fuel and Vehicle Overhead
Every dispatched service vehicle that results in a simple reset or a missing part costs an average of €150. tele-LOOK allows dispatchers to see the problem in 2 minutes before rolling a truck, eliminating up to 60% of unnecessary diagnostic trips.

2. Maximize the Value of Your Existing Workforce
In an era of severe skilled labor shortages, you cannot simply hire more master technicians. tele-LOOK turns your experienced master craftsmen into a centralized "Remote Expert Hub." One senior specialist can oversee and guide 4 to 5 junior apprentices or contractors simultaneously across multiple jobsites, multiplying productive service capacity by up to 30%.

3. Eliminate WhatsApp Shadow-IT and GDPR Liability
Many field technicians informally use WhatsApp or FaceTime to share jobsite photos, violating GDPR compliance and exposing private phone numbers to customers. tele-LOOK provides a professional, fully encrypted alternative on German servers that guarantees total separation of personal and business communication.

4. Accelerate First-Time-Fix (FTF) Rates
Blind customer descriptions often lead to incorrect spare parts on the truck. Visual pre-qualification ensures the exact model number, serial tag, and defective part are documented before departure, raising first-visit completion rates to over 85%.

5. Frictionless Customer Experience
End-customers do not want to download apps, remember passwords, or configure logins during a heating outage or machine breakdown. With tele-LOOK, they click one SMS link and the video stream opens instantly in their default mobile browser.

6. Seamless Audit-Proof Documentation
Every support session automatically generates a standardized PDF summary with high-resolution photos, time tags, and notes. This report can be attached directly to your work orders in your ERP or dispatch software, providing indisputable evidence for warranty claims and billing.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Solutiness

## Commercial Context

- **Starting Price**: EUR 0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: \>\> Starting from 0 Euro/user/month (billed annually) 
\>\> No set up fee

\>\>Please contact us for individual advisory and further details such as a TCO table\<\<
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Annotations
- Call Reporting
- Communication Management
- Customer History
- Customer Support
- Customizable Reports
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Third-Party Integrations
- Troubleshooting
- Video Streaming
- Video Support

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.com.au/directory/275/call-center/software)
- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)
- [Service Desk Software](https://www.getapp.com.au/directory/1249/service-desk/software)
- [Field Service Management Software](https://www.getapp.com.au/directory/255/field-service-management/software)
- [Customer Support Software](https://www.getapp.com.au/directory/562/customer-support/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.com.au/software/9448/zendesk) — 4.4/5 (4093 reviews)
2. [Freshservice](https://www.getapp.com.au/software/91351/freshservice) — 4.6/5 (798 reviews)
3. [NinjaOne](https://www.getapp.com.au/software/108129/ninjarmm) — 4.7/5 (298 reviews)
4. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1789 reviews)
5. [Freshdesk](https://www.getapp.com.au/software/10317/freshdesk) — 4.5/5 (3481 reviews)

## Reviews

### "tele-Look im Kundenservice" — 4.0/5

> **Markus** | *5 May 2022* | Machinery | Recommendation rating: 8.0/10
> 
> **Pros**: Einrichtung und Verbindung mit Servicenehmer ist sehr einfach und unabhängig vom verwendeten Mobiltelefon. Somit lässt sich das System international anwenden, die Führung mit einem Punkt ist völlig ausreichend.
> 
> **Cons**: Da das System bei uns von mehreren Nutzern über eine Current-License genutzt wird sollte die Kontakt-Datenbank besser und übersichtlicher aufgebaut sein. Anbindung an ERP-System wäre wünschenswert.
> 
> Komplexe Service-Diagnose wird wesentlich vereinfacht da man sieht was vor Ort passiert.

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### "Top Softwaren\!" — 5.0/5

> **Ibrahim** | *5 April 2022* | Chemicals | Recommendation rating: 10.0/10
> 
> **Pros**: Die Steuerung mit dem Punkt vom PC auf das Handy\!
> 
> **Cons**: Es ist noch nichts aufgefallen, daher alles gut\!

## Links

- [View on GetApp](https://www.getapp.com.au/software/2058026/tele-look)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2058026/tele-look> |
| de-AT | <https://www.getapp.at/software/2058026/tele-look> |
| en | <https://www.getapp.com/it-communications-software/a/tele-look/> |
| en-AE | <https://www.getapp.ae/software/2058026/tele-look> |
| en-AU | <https://www.getapp.com.au/software/2058026/tele-look> |
| en-CA | <https://www.getapp.ca/software/2058026/tele-look> |
| en-GB | <https://www.getapp.co.uk/software/2058026/tele-look> |
| en-IE | <https://www.getapp.ie/software/2058026/tele-look> |
| en-NZ | <https://www.getapp.co.nz/software/2058026/tele-look> |
| en-SG | <https://www.getapp.sg/software/2058026/tele-look> |
| en-ZA | <https://www.getapp.za.com/software/2058026/tele-look> |

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