--- description: Learn more about Hatch. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hatch Reviews, Cost & Features | GetApp Australia 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Hatch](/software/2057957/hatch) # Hatch Canonical: https://www.getapp.com.au/software/2057957/hatch Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/2057957/hatch?page=2) > AI CSR platform that scales 1:1 customer communication across voice, SMS, and email. > > Verdict: Rated **3.5/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hatch AI CSRs across voice, SMS, and email that enable you to convert more leads, increase revenue efficiency, and accelerate growth at every stage. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 41 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.2/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Hatch - **Location**: Richmond, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: This pricing is per user. Monthly software pricing is set at tiers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI Copilot - API - Activity Tracking - Autoresponders - Call Center Management - Call Recording - Campaign Management - Campaign Scheduling - Chat/Messaging - Chatbot - Conversation Intelligence - Customer Database - Customizable Fields - Customizable Templates - Customization - Drip Campaigns - Email Management - Interaction Tracking - Lead Engagement - Lead Management ## Integrations (2 total) - ServiceTitan - improveit 360 ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software) - [Customer Service Software](https://www.getapp.com.au/directory/231/customer-service/software) - [Lead Nurturing Software](https://www.getapp.com.au/directory/1679/lead-nurturing/software) - [Platform as a Service (PaaS) Software](https://www.getapp.com.au/directory/352/platform-as-a-service-paas/software) - [SMS Marketing Software](https://www.getapp.com.au/directory/1291/sms-marketing/software) ## Alternatives 1. [Dripify](https://www.getapp.com.au/software/2071229/dripify) — 4.7/5 (477 reviews) 2. [Meritto](https://www.getapp.com.au/software/2056186/comprehensive-admission-suite) — 4.6/5 (619 reviews) 3. [Brevo Marketing Platform](https://www.getapp.com.au/software/91466/brevo) — 4.6/5 (3521 reviews) 4. [Keap](https://www.getapp.com.au/software/90372/infusionsoft) — 4.1/5 (1299 reviews) 5. [Marketo Engage](https://www.getapp.com.au/software/990/marketo-lead-management) — 4.3/5 (716 reviews) ## Reviews ### "Game Changing Tool For Our Team\!" — 5.0/5 > **Cori** | *26 April 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Hatch is an amazing tool to connect with your clients. From set up to integration with existing apps/CRM's they've got it down to a science. If you have a question or need help, they're always available and ready to jump in. The ease of use is fantastic as well. > > **Cons**: It's very easy to use and navigate, it would be awesome if a few things could be a bit more "user friendly" behind the scenes; but most day to day users won't use those features.An overall search would be awesome too; to be able to find a keyword mentioned or a name beyond the imported customer info. > > We are able to more closely monitor our communications with prospective and current clients. It opened the door to be able to reach out faster and communicate more effectively externally as a business. ----- ### "Must Get Follow-up Software" — 5.0/5 > **Matthew** | *24 April 2020* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: This follow up software integrates with our CRM and works flawlessly. It sends text messages and emails to lead source until they respond. This way, our cleaning company is sure to let potential customers know that we REALLY want their business. It also gives us a chance to offer further discounts or give extra attention to get the potential customer to book our home cleaning service. It is simple to use and and very useful. The support staff is very responsive. > > **Cons**: The price tag for my small company seemed a little more than I really felt comfortable paying. I feel many of the people that contact via Hatch would have called us back anyway. The follow up could / should be done by my office staff. When the COVID -19 crises hit and our company lost 70% of revenue I felt I really needed to put a pause on Hatch until business was back to normal. The staff at Hatch was understanding and was prepared to pause billing until pandemic is over. Alternatively, I asked if they could target all my customers (inactive and active) about 27K contacts. They worked hard to put together a strategy to contact everyone in our data base. I sincerely appreciate their willingness to adapt to the crises and help get people scheduled. I have searched extensively for another platform that can do the same thing for a lower price tag without success. I am confident that Hatch is worth the money, especially since they were so abiding when the sh\!t hit the fan with Coronavirus. I look forward to seeing how Hatch evolves. > > I feel Hatch is a great software that fills a the gap for many industries that need to automate lead source followup. I can't imagine a better lead source software. ----- ### "Not worth the high price" — 1.0/5 > **Chris** | *16 January 2024* | Oil & Energy | Recommendation rating: 0.0/10 > > **Pros**: I liked the idea of it. But that’s all it is an idea. > > **Cons**: It didn’t work as expected, very little support from account manager, once you get locked into a year agreement, you are on your own with any issues you have with the program. > > Signed up for the instant connect with Home Advisor leads. Hatch was supposed to communicate with my CRM to stop follow-ups. Once an appointment is booked which it did not do and only caused Angry customers who kept on receiving notifications, even after an appointment was booked with them. Tried multiple times to get it resolved. I was not impressed with their program at all so I wanted to cancel, but I’m locked into a year contract so I will be paying $700 a month for a year for a program I am not going to use. ----- ### "Hatch is great\!" — 5.0/5 > **Chase** | *5 May 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Love that it helps keep us in contact with clients > > **Cons**: Setting it up and getting campaigns running, but they have a great team that will help you > > This helped us reduce client dissatisfaction with us not reaching out to them through the project ----- ### "Understanding Business to Customer Communications" — 5.0/5 > **Patrick** | *12 May 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Hatch is that I can now reach customers quicker through email, calls, and texting. Then I can categorize my conversations and move them until the job is sold, contact in the future, closing out project. > > **Cons**: I can't even think of something that I dislike about Hatch. > > My overall experience with Hatch is great. I had to use customer support yesterday and I got a reply in seconds. As a business we always struggled staying in contact with past customers and recent proposals sent. If a week had past that person was never contacted again unless that reached out. With Hatch I am now able to keep in contact with just about every and get jobs closed quicker. I has helped alot. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.com.au/software/2057957/hatch?page=2) ## Links - [View on GetApp](https://www.getapp.com.au/software/2057957/hatch) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | pt | | | pt-PT | | ----- ## Structured Data