About SmartDraw
SmartDraw offers a full suite of diagrams, templates, tools and symbols to design anything. Use SmartDraw to make flowcharts, residential and commercial floor plans, organizational charts, CAD and engineering diagrams, electrical designs, landscape designs, network diagrams, app and site mockups, wireframes, and more. SmartDraw automates much of the drawing process, users can add, move, and delete shapes, and the app is smart enough to realign and fix drawings as they are being worked on. Businesses can create a custom org chart using a pre-built template, or by drawing it from scratch, and utilize tools such as intelligent formatting, Visio file import, powerful automation, visual simbols, simple commands, and other intuitive tools.
With easy file sharing and integrations with Confluence, Jira, MS Office, GSuite Apps, Trello, Box and more, SmartDraw facilitates file storage, sharing, and collaboration. SmartDraw allows users to import, edit and export Visio files (VSD & VSDX), as well as import, edit and save Visio stencils. SmartDraw is available online and offline, allowing businesses to make diagrams whenever and wherever needed.
Key benefits of SmartDraw
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Reviews
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- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform for simple submittal drawings.
Reviewed on 10/01/2018
If you are trying to do small professional projects, or simply create a blueprint of you home,...
If you are trying to do small professional projects, or simply create a blueprint of you home, SmartDraw's ease of use and robust set of options make it the smart choice over competitors.
Pros
Where this software really shines for our business is its ease of use for submittal drawings when bidding and creating contracts for jobs. It allows us to empower our salesmen to create their own submittals without the expense or training needed for some of the more "professional" suites. This means for smaller projects we do not need to tie up our senior estimators, leaving their time free and better spent with CAD. What this means is that for job cost, we are able to use lower wage employees to perform simpler tasks and not eat into the margins of a job from utilizing higher paid engineers.
Cons
It can be a bit finicky in trying to get it to do exactly what you want it to do. Its ease of use sometimes means that you are fighting those very elements that make it easy to make it do what you want it to do. Snap to grids and the like, while toggle-able, provide an annoyance when they should "just work".
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
They lock you OUT without a subscription
Reviewed on 30/08/2022
I'm frustrated and angry that I'm not able to use my OWN WORK, or even VIEW it!
I'm frustrated and angry that I'm not able to use my OWN WORK, or even VIEW it!
Pros
Loaded quick, and easy to use. But this is NOT why I'm writing this review... The review is for the CONS!
Cons
I liked this product until the license expired, THEN I couldn't even access my work, I had to PAY to see MY OWN WORK. They didn't limit the software, they locked you out and away from your work. For this reason I WILL NOT USE this software any longer. I will not have MY WORK held captive by a software producer.
This software is CRAP if this is how they treat their clients who spent a years subscription, only to find all the work they did in a year is no longer accessible.
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Frustratingly buggy, and bad tech support.
Reviewed on 12/04/2021
Easily the most frustrating software that I have to use. I am unfortunately not aware of any other...
Easily the most frustrating software that I have to use. I am unfortunately not aware of any other options in that price range that have the simplicity of interface and the features I need. This software would be great if it worked and if customer support wasn't abysmal.
Pros
The interface would be great if it worked. At the price, it would be a great value, if it worked.
Cons
1. Many, many bugs. In particular, things often move when they shouldn't, and saving your work never works like you expect it to. In particular, if you save a project, via the "save" button, then "save as" another file, the work that was "saved" on the original is lost. They refuse to acknowledge this bug, but, over the phone, they did explain to me how to use templates, which gives a decent workaround for this bug, for me. Which brings me to:
2. When you contact customer support via email they are absurdly unhelpful. The last time I sent a bug report in, I included step by step instructions for reproducing the bug. Every single reply I received had nothing to do with the bug. I continued to ask "could you reproduce this bug on your end?", a question that they never answered once. Bugs are not a thing that customer service seems to be allowed to talk about, which is unfortunate, given how full of bugs this software is.
- Industry: Construction
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 3.0 /10
Payment Plan a deterrent
Reviewed on 04/02/2020
Many of our processes were formalized using Smartdraw, unfortunately we have since moved on.
Many of our processes were formalized using Smartdraw, unfortunately we have since moved on.
Pros
Great software for flow charts and process maps. Used extensively for 3 years under a one time license.
Cons
Was only available for Windows at time of last use, since then it has moved to a subscription, web-based platform which is a significant cost considering other better-value or free softwares that can do the same.
Alternatives Considered
draw.ioResponse from SmartDraw
Hi Simon,
Thank you for the feedback. If it helps, we do still offer SmartDraw for Windows, which is a one time payment with no required ongoing fees in order to use it. That can be found here: https://www.smartdraw.com/buy/ or by visiting smartdraw.com and clicking Buy in the top right.
Anything more, please let us know.
Thank you,
Chris
[email protected]
800-768-3729
+1 858 225 3300
- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
BizzDesign is the best diagramming tool I've used
Reviewed on 31/08/2021
Pros
This is a heavy duty, feature packed software. Whereas most software with this degree of functionality is usually not intuitive, BizzDesign is. It is incredible for being able to integrated documentation with process flows and diagrams.
Cons
The cost is a little high. I think it's worth it overall though.
SmartDraw FAQs
Below are some frequently asked questions for SmartDraw.Q. What type of pricing plans does SmartDraw offer?
SmartDraw offers the following pricing plans:
- Starting from: USD 9.95/month
- Pricing model: Subscription
- Free Trial: Available
Single User: $9.95 per month, billed annually Multiple Users (for 5+ users): $5.95 per month, billed annually
Q. Who are the typical users of SmartDraw?
SmartDraw has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SmartDraw support?
SmartDraw supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does SmartDraw support mobile devices?
SmartDraw supports the following devices:
Q. What other apps does SmartDraw integrate with?
SmartDraw integrates with the following applications:
Box, Confluence, Dropbox Business, Google Drive, Google Workspace, Jira, Microsoft 365, Microsoft PowerPoint, OneDrive, Trello, WordPress
Q. What level of support does SmartDraw offer?
SmartDraw offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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