---
description: Learn more about FCI Customer Communication Management. We provide Australian business users the most detailed information on pricing, benefits, and disadvantages of software that will make your choice easier.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: FCI Customer Communication Management Reviews, Cost & Features | GetApp Australia 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [FCI Customer Communication Management](/software/2057384/fci-customer-communication-management)

# FCI Customer Communication Management

Canonical: https://www.getapp.com.au/software/2057384/fci-customer-communication-management

> FCI CCM is redefining Customer Experience Management across Banking, Insurance, Telecom, Healthcare, and Utilities. Overcome your business communication challenges with our CCM SaaS and enhance your customer experience by taking your customer engagement to the next level.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: FCI CCM
- **Founded**: 1959

## Commercial Context

- **Starting Price**: USD 25.00
- **Pricing model**: Usage Based
- **Pricing Details**: Please contact FCI CCM for pricing details.
- **Target Audience**: 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: India, United Arab Emirates, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- Batch Communications
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Compliance Management
- Contact Database
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customisable Branding
- Customisable Forms
- Customizable Reports
- Customizable Templates
- Dashboard

## Integrations (7 total)

- ChatBot
- HTML5 Product Configurator Software
- PrintAccounts
- Push Notification Gateway
- SMSLink
- WhatsApp
- dashboards.io

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.getapp.com.au/directory/1139/customer-communications-management/software)
- [Customer Experience Software](https://www.getapp.com.au/directory/601/customer-experience/software)
- [Customer Satisfaction Software](https://www.getapp.com.au/directory/1029/customer-satisfaction/software)
- [Internal Communications Software](https://www.getapp.com.au/directory/1267/internal-communications/software)
- [Customer Data Platform Software](https://www.getapp.com.au/directory/1425/customer-data-platform/software)

## Alternatives

1. [LiveAgent](https://www.getapp.com.au/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [JustCall](https://www.getapp.com.au/software/2047760/justcall) — 4.1/5 (223 reviews)
3. [Weave](https://www.getapp.com.au/software/121867/weave) — 4.3/5 (668 reviews)
4. [Front](https://www.getapp.com.au/software/102177/front) — 4.5/5 (286 reviews)
5. [Bitrix24](https://www.getapp.com.au/software/90602/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "Excellent working as a part of FCI-CCM" — 5.0/5

> **mayuri** | *5 May 2023* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: SAAS based communication platform is designed to foster great customer experiences.
> 
> **Cons**: Understand the customers point of view as well as reduce the response times.
> 
> I have just joined the organization in April month.

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### "Great experience" — 5.0/5

> **Laura** | *27 June 2020* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like that it was user friendly software
> 
> **Cons**: No changes need to be made. Easy to navigate

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### "Nice CCM Software" — 4.0/5

> **shashank** | *6 May 2019* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: Good Interface
Timely Result, good customer response
> 
> **Cons**: CCM Integration takes time
Response time

## Links

- [View on GetApp](https://www.getapp.com.au/software/2057384/fci-customer-communication-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/fci-customer-communication-management/> |
| en-AE | <https://www.getapp.ae/software/2057384/fci-customer-communication-management> |
| en-AU | <https://www.getapp.com.au/software/2057384/fci-customer-communication-management> |
| en-CA | <https://www.getapp.ca/software/2057384/fci-customer-communication-management> |
| en-GB | <https://www.getapp.co.uk/software/2057384/fci-customer-communication-management> |
| en-IE | <https://www.getapp.ie/software/2057384/fci-customer-communication-management> |
| en-NZ | <https://www.getapp.co.nz/software/2057384/fci-customer-communication-management> |
| en-SG | <https://www.getapp.sg/software/2057384/fci-customer-communication-management> |
| en-ZA | <https://www.getapp.za.com/software/2057384/fci-customer-communication-management> |

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